Consumer Rights Wiki

Hikvision: Difference between revisions

← Older edit
VisualWikitext
Plankton (talk | contribs)
confirmed
118 edits
m category self
Raster (talk | contribs)
confirmed
40 edits
m added logo. Wikipedia article notes it's called "Hangzhou Hikvision Digital Technology Co., Ltd." but I didn't verify their source yet to formally add it
 
Line 5: Line 5:
| Industry = Security
| Industry = Security
| Official Website = https://www.hikvision.com/en/
| Official Website = https://www.hikvision.com/en/
| Logo = NEEDS THE LOGO
| Logo = Hikvision_logo.svg
}}Hikvision is a video surveillance company providing products and services to over 180 countries and regions, which was founded in 2001 and headquartered in Hangzhou, China.<ref>About Hikvision, https://www.hikvision.com/en/about-us/
}}Hikvision is a video surveillance company providing products and services to over 180 countries and regions, which was founded in 2001 and headquartered in Hangzhou, China.<ref>About Hikvision, https://www.hikvision.com/en/about-us/


Contact Hikvision, https://www.hikvision.com/en/about-us/contact-us/</ref>
Contact Hikvision, https://www.hikvision.com/en/about-us/contact-us/</ref>


== Consumer impact summary ==
==Consumer impact summary==


* User Freedom:
*User Freedom:
* User Privacy:
*User Privacy:
* Business Model:
*Business Model:
* Market Control:
*Market Control:


== Incidents ==
==Incidents==


=== Removal of functionalities on some PTZ cameras ===
===Removal of functionalities on some PTZ cameras===
In 2022 Hikvision removed functionalities on some PTZ cameras (eg. DS-2DE4A425IW-DE(S6)) with a firmware update. In this instance the auto tracking, which was even described as a feature in the user manual<ref>https://assets.hikvision.com/prd/public/all/doc/m000045332/UD22754B-B_Network-Speed-Dome_User-Manual_E7%2C-5.6.10-11%2C-5.7.0_PDF1-TEST_en-US_20221221.PDF Archived, https://web.archive.org/web/20251021191726/https://assets.hikvision.com/prd/public/all/doc/m000045332/UD22754B-B_Network-Speed-Dome_User-Manual_E7%2C-5.6.10-11%2C-5.7.0_PDF1-TEST_en-US_20221221.PDF</ref>, was removed without prior notice with the firmware version V5.7.3SP2.<ref>https://www.hikvisioneurope.com/uk/portal/portal/Product%20Firmware/Hikvision/03%20Front%20Ends/Speed%20Dome%20%28PTZ%29/E7%20Platform%28DS-2DE4xxxIW%28S6%29%2CDS-2DE7xxxIW%28S6%29%29/V5.7.3/PTZ%20Camera%205.7.3SP2%20Release%20Note%20--E7.pdf Archived, https://web.archive.org/web/20250130223841/https://www.hikvisioneurope.com/uk/portal/portal/Product%20Firmware/Hikvision/03%20Front%20Ends/Speed%20Dome%20(PTZ)/E7%20Platform(DS-2DE4xxxIW(S6)%2CDS-2DE7xxxIW(S6))/V5.7.3/PTZ%20Camera%205.7.3SP2%20Release%20Note%20--E7.pdf</ref><ref>https://ipcamtalk.com/threads/hikvision-ptz-firmware-update-removes-auto-tracking-deliberately-why.65348/ Archived, https://web.archive.org/web/20240108125015/https://ipcamtalk.com/threads/hikvision-ptz-firmware-update-removes-auto-tracking-deliberately-why.65348/</ref> Some users have reported that the functionality was added back only in the newer hardware revision of that camera, the old version was then marked as discontinued.<ref>https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/page-5[https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/ /] Archived, https://web.archive.org/web/20250804194824/https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/page-5</ref>
In 2022 Hikvision removed functionalities on some PTZ cameras (eg. DS-2DE4A425IW-DE(S6)) with a firmware update. In this instance the auto tracking, which was even described as a feature in the user manual<ref>https://assets.hikvision.com/prd/public/all/doc/m000045332/UD22754B-B_Network-Speed-Dome_User-Manual_E7%2C-5.6.10-11%2C-5.7.0_PDF1-TEST_en-US_20221221.PDF Archived, https://web.archive.org/web/20251021191726/https://assets.hikvision.com/prd/public/all/doc/m000045332/UD22754B-B_Network-Speed-Dome_User-Manual_E7%2C-5.6.10-11%2C-5.7.0_PDF1-TEST_en-US_20221221.PDF</ref>, was removed without prior notice with the firmware version V5.7.3SP2.<ref>https://www.hikvisioneurope.com/uk/portal/portal/Product%20Firmware/Hikvision/03%20Front%20Ends/Speed%20Dome%20%28PTZ%29/E7%20Platform%28DS-2DE4xxxIW%28S6%29%2CDS-2DE7xxxIW%28S6%29%29/V5.7.3/PTZ%20Camera%205.7.3SP2%20Release%20Note%20--E7.pdf Archived, https://web.archive.org/web/20250130223841/https://www.hikvisioneurope.com/uk/portal/portal/Product%20Firmware/Hikvision/03%20Front%20Ends/Speed%20Dome%20(PTZ)/E7%20Platform(DS-2DE4xxxIW(S6)%2CDS-2DE7xxxIW(S6))/V5.7.3/PTZ%20Camera%205.7.3SP2%20Release%20Note%20--E7.pdf</ref><ref>https://ipcamtalk.com/threads/hikvision-ptz-firmware-update-removes-auto-tracking-deliberately-why.65348/ Archived, https://web.archive.org/web/20240108125015/https://ipcamtalk.com/threads/hikvision-ptz-firmware-update-removes-auto-tracking-deliberately-why.65348/</ref> Some users have reported that the functionality was added back only in the newer hardware revision of that camera, the old version was then marked as discontinued.<ref>https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/page-5[https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/ /] Archived, https://web.archive.org/web/20250804194824/https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/page-5</ref>


== References ==
==References==
<references />
<references />


[[Category:Hikvision]]
[[Category:Hikvision]]
Retrieved from "https://consumerrights.wiki/w/Hikvision"