Voluntary Recall of NVIDIA Shield K1 Tablets: Difference between revisions
This incident needs a lot more references to be credible. Nevertheless, corrected references that were there (is this "Incomplete" worthy?); FYI, to insert a wiki reference, go to where you'd like to insert it, click on Insert > More > Citation (Ctrl + Shift + K) > Manual > Website and fill in the boxes that apply. This helps readers find the source for specific sentences. |
Add sources for NVIDIA recall page & a review (not Reddit, so not impartial) saying hotness issue. Still lots of citation/rewording needed |
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In 2015, NVIDIA voluntarily recalled certain SHIELD Tablets sold between July 2014 and July 2015 after discovering a fire hazard caused by defective lithium-ion batteries.<ref name=":0">{{Cite web |date=2015-07-31 |title=Notice for NVIDIA Tablet Customers {{!}} Voluntary Recall of NVIDIA SHIELD Tablets |url=https://nvidianews.nvidia.com/news/notice-for-nvidia-tablet-customers |url-status=live |access-date=2025-10-21 |website=NVIDIA Newsroom}}</ref><ref name=":1">{{Cite web |title=NVIDIA Recalls Tablet Computers Due to Fire Hazard |url=https://www.cpsc.gov/Recalls/2015/NVIDIA-Recalls-Tablet-Computers |access-date=2025-10-21 |website=United States Consumer Product Safety Commission}}</ref> While the recall aimed to protect users from overheating risks, it also resulted in thousands of devices becoming permanently disabled ("bricked") through firmware updates. Because the tablets contained non-removable batteries | {{Incomplete|Issue 1=Insufficient citations & references|Issue 2=Article appears to be original research (or potentially AI gen)}}{{ToneWarning}} | ||
In 2015, NVIDIA voluntarily recalled certain SHIELD Tablets sold between July 2014 and July 2015 after discovering a fire hazard caused by defective lithium-ion batteries.<ref name=":2">{{Cite web |title=NVIDIA SHIELD TABLET RECALL PROGRAM |url=https://www.nvidia.com/en-us/shield/support/tabletrecall/ |url-status=dead |archive-url=https://web.archive.org/web/20190516200325/https://www.nvidia.com/en-us/shield/support/tabletrecall/ |archive-date=2019-05-16 |website=NVIDIA}}</ref><ref name=":0">{{Cite web |date=2015-07-31 |title=Notice for NVIDIA Tablet Customers {{!}} Voluntary Recall of NVIDIA SHIELD Tablets |url=https://nvidianews.nvidia.com/news/notice-for-nvidia-tablet-customers |url-status=live |access-date=2025-10-21 |website=NVIDIA Newsroom}}</ref><ref name=":1">{{Cite web |title=NVIDIA Recalls Tablet Computers Due to Fire Hazard |url=https://www.cpsc.gov/Recalls/2015/NVIDIA-Recalls-Tablet-Computers |access-date=2025-10-21 |website=United States Consumer Product Safety Commission}}</ref> While the recall aimed to protect users from overheating risks, it also resulted in thousands of devices becoming permanently disabled ("bricked") through firmware updates.<ref><nowiki>https://www.reddit.com/r/theNvidiaShield/comments/3gxncf/recalled_shield_tablet_bricked_at_1114_pm_est/</nowiki></ref> Because the tablets contained non-removable batteries<ref name=":2" />, affected owners were left with devices that could neither be repaired nor safely shipped for disposal. This raised long-term concerns over digital ownership, repairability, and the environmental impact of bricked consumer hardware. | |||
==Background== | ==Background== | ||
The '''NVIDIA SHIELD Tablet''', released in July 2014, was part of NVIDIA’s gaming-focused Android lineup. It featured a high-performance '''Tegra K1''' processor | The '''NVIDIA SHIELD Tablet''', released in July 2014, was part of NVIDIA’s gaming-focused Android lineup. It featured a high-performance '''Tegra K1''' processor, targeting gamers and artists.<ref>{{Cite web |title=The Ultimate Gaming Tablet {{!}} NVIDIA SHIELD Tablet |url=http://shield.nvidia.com/gaming-tablet |url-status=dead |archive-url=https://web.archive.org/web/20140725092700/http://shield.nvidia.com/gaming-tablet |archive-date=2014-07-25 |access-date=2025-10-22 |website=NVIDIA}}</ref> <!-- I couldn't find advertising material targeting developers so that mention was removed --> Soon after release, users reported excessive heat generation<ref>{{Cite web |last=Limer |first=Eric |date=2014-07-28 |title=Nvidia Shield Tablet Review: A Gaming Beast, But So Much More |url=https://gizmodo.com/nvidia-shield-tablet-review-a-gaming-beast-but-so-muc-1612430076 |access-date=2025-10-22 |website=Gizmodo}}</ref> and battery swelling under load. NVIDIA later identified the root cause as faulty lithium-ion batteries, "posing a fire hazard".<ref name=":2" /> | ||
==Incident== | ==Incident== | ||
Between July 2014 and July 2015, NVIDIA confirmed that certain tablets contained batteries that could overheat and pose a | Between July 2014 and July 2015, NVIDIA confirmed that certain tablets contained batteries that could overheat and pose a fire hazard. The affected cells came from a specific vendor and were installed in multiple early production batches. Some users reported tablets becoming unusually hot during charging or even showing signs of deformation{{Citation needed}}. <!-- Isn't this sentence the same as in the Background? Maybe it can be expanded with examples once citations are found. --> | ||
===NVIDIA’s response=== | ===NVIDIA’s response=== | ||
In August 2015, NVIDIA initiated a '''voluntary global recall''' and urged customers to stop using the affected devices.<ref name=":0" /><ref name=":1" /> | In August 2015, NVIDIA initiated a '''voluntary global recall''' and urged customers to stop using the affected devices.<ref name=":0" /><ref name=":1" /> To prevent further risk, a firmware update was released that '''disabled charging''' and, in some cases, fully '''bricked''' the recalled devices once a replacement was requested{{Citation needed}}. | ||
To prevent further risk, a firmware update was released that '''disabled charging''' and, in some cases, fully '''bricked''' the recalled devices once a replacement was requested. | |||
NVIDIA did not require users to return their original tablets | NVIDIA did not require users to return their original tablets.<ref name=":2" /> | ||
Instead, customers were instructed to safely store or dispose of the recalled units according to local e-waste regulations. | Instead, customers were instructed to safely store or dispose of the recalled units according to local e-waste regulations{{Citation needed}}. | ||
==Device lockout and repairability issues== | ==Device lockout and repairability issues== | ||
The recall exposed significant '''repairability problems'''. | The recall exposed significant '''repairability problems'''. | ||
The SHIELD Tablet’s '''battery was permanently built in''', making safe replacement extremely difficult without specialized tools and knowledge. | The SHIELD Tablet’s '''battery was permanently built in''', making safe replacement extremely difficult without specialized tools and knowledge{{Citation needed}}. | ||
NVIDIA did '''not offer replacement batteries or spare parts''', effectively preventing end-user repair or refurbishment. | NVIDIA did '''not offer replacement batteries or spare parts''', effectively preventing end-user repair or refurbishment{{Citation needed}}. | ||
As a result, many recalled tablets remained in private hands. Over time, these '''non-functional or semi-functional “bricked” devices''' became a potential fire-load risk if stored incorrectly. | As a result, many recalled tablets remained in private hands. Over time, these '''non-functional or semi-functional “bricked” devices''' became a potential fire-load risk if stored incorrectly{{Citation needed}}. | ||
Some users resold the old units on secondary markets—often unaware or ignoring the recall. | Some users resold the old units on secondary markets—often unaware or ignoring the recall{{Citation needed}}. | ||
New owners later found their devices remotely disabled by NVIDIA’s firmware lockout, with no official repair or unlock path available. {{Citation needed}} <!-- Here is a "homepage" of this discussion on reddit, however I don't really have the energy to understand this whole issue and cite specific articles. -raster (I didn't make this page): https://www.reddit.com/r/theNvidiaShield/comments/3kcquh/official_shield_tablet_recall_discussion/ --> | New owners later found their devices remotely disabled by NVIDIA’s firmware lockout, with no official repair or unlock path available. {{Citation needed}} <!-- Here is a "homepage" of this discussion on reddit, however I don't really have the energy to understand this whole issue and cite specific articles. -raster (I didn't make this page): https://www.reddit.com/r/theNvidiaShield/comments/3kcquh/official_shield_tablet_recall_discussion/ --> | ||
==Consumer response== | ==Consumer response== | ||
User reactions were mixed. | User reactions were mixed. | ||
Many appreciated NVIDIA’s swift safety recall and the no-cost replacement program. | Many appreciated NVIDIA’s swift safety recall and the no-cost replacement program{{Citation needed}}. | ||
Others criticized the handling of old units, citing wasted hardware, environmental impact, and the lack of repair options. | Others criticized the handling of old units, citing wasted hardware, environmental impact, and the lack of repair options{{Citation needed}}. | ||
The lockout effectively turned thousands of otherwise functional tablets into e-waste, fueling debates about manufacturer responsibility in hardware recalls. Unofficial workarounds exist for users who wished to keep their device from being bricked.<ref>{{Cite web |last=Bogdacutu |first= |date=2015-08-15 |title=Kill the kill switch - "ST - yy" |url=https://xdaforums.com/t/kill-the-kill-switch-st-yy.3179489/ |url-status=live |access-date=2025-10-21 |website=XDA Forums}}</ref> | The lockout effectively turned thousands of otherwise functional tablets into e-waste, fueling debates about manufacturer responsibility in hardware recalls{{Citation needed}}. Unofficial workarounds exist for users who wished to keep their device from being bricked.<ref>{{Cite web |last=Bogdacutu |first= |date=2015-08-15 |title=Kill the kill switch - "ST - yy" |url=https://xdaforums.com/t/kill-the-kill-switch-st-yy.3179489/ |url-status=live |access-date=2025-10-21 |website=XDA Forums}}</ref> | ||
==References== | ==References== | ||
{{reflist}} | {{reflist}} | ||
[[Category:Nvidia]] | [[Category:Nvidia]] | ||