Leo Express: Difference between revisions

Added Dark Patterns section with example.
Added example image.
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== [[Dark Pattern|Dark Patterns]] in Leo Express Website and App ==
== [[Dark Pattern|Dark Patterns]] in Leo Express Website and App ==
[[File:LeoExpress DarkPattern1.png|alt=Screenshot of a Leo Express menu in Slovakian. The menu shows a list of possible passenger age groups. Passengers can be added or removed with plus and minus buttons. In the screenshot, a "Youth ages 16-25" passenger has been added. It is not visually clear that this passenger can be clicked on to choose a discount.|thumb|296x296px|Screenshot of Leo Express passenger and discount menu. It is not visually clear that the option "Youth ages 16-25" (Slovak: Mľadý 16-25 rokov 1) is selectable.]]


=== Obstruction of 100% discount fare ===
=== Obstruction of 100% discount fare ===
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# Register an account, if they are using the mobile application
# Register an account, if they are using the mobile application
# Change the app/website language to Slovakian
# Change the app/website language to Slovakian
# In the passengers menu, enable "Podunajské tarify" (English: Fares of the Podunasjko region)
# In the passengers menu, enable fares of the Podunasjko region ''(Slovak: Podunajské tarify)''
# In the passengers menu, enable discounts
# In the passengers menu, enable discounts ''(Slovak: Zľavové preukazy)''
#* If steps 3. and 4. are done out of order, the discount will be disabled.
#* If steps 3. and 4. are done out of order, the discount will be disabled.
# Add a passenger corresponding to their age group and click on said passenger (this option is greyed out, but is clickable)
# Add a passenger corresponding to their age group and click on said passenger (this option is greyed out, but is clickable)
# Select discount within submenu
# Select discount within submenu


In contrast, the same system implemented by ZSSK (Železničná Spoločnosť Slovensko, English: Railway Company of the Slovak Republic):
In contrast, the same system implemented by ZSSK ''(Železničná Spoločnosť Slovensko, English: Railway Company of the Slovak Republic)'':


# At checkout, select passenger age group
# At checkout, select passenger age group