Smartyplus: Difference between revisions
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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
===Class-action lawsuit (2024-01-22)=== | ===Class-action lawsuit (2024-01-22)=== | ||
As in the class action ''“Cashback Service Smarty Charges Consumers for Unwanted Monthly Subscriptions”'', one plaintiff alleged that she cancelled during a 14-day trial but was still charged for two more months. <ref>{{Cite web |last=McCroskey |first=Kelsey |date=2024-01-22 |title=Cashback Service Smarty Charges Consumers for Unwanted Monthly Subscriptions, Class Action Alleges |url=https://www.classaction.org/news/cashback-service-smarty-charges-consumers-for-unwanted-monthly-subscriptions-class-action-alleges |url-status=live |website=classaction.org}}</ref> | As in the class action ''“Cashback Service Smarty Charges Consumers for Unwanted Monthly Subscriptions”'', one plaintiff alleged that she cancelled during a 14-day trial but was still charged for two more months. <ref>{{Cite web |last=McCroskey |first=Kelsey |date=2024-01-22 |title=Cashback Service Smarty Charges Consumers for Unwanted Monthly Subscriptions, Class Action Alleges |url=https://www.classaction.org/news/cashback-service-smarty-charges-consumers-for-unwanted-monthly-subscriptions-class-action-alleges |url-status=live |archive-url=https://web.archive.org/web/20240422182712/https://www.classaction.org/news/cashback-service-smarty-charges-consumers-for-unwanted-monthly-subscriptions-class-action-alleges |archive-date=22 Apr 2024 |website=classaction.org}}</ref> | ||
=== Consumer Complaints Filed with the BBB === | ===Consumer Complaints Filed with the BBB=== | ||
A large number of complaints against SmartyPlus have been filed with the ''Better Business Bureau (BBB)''. These consumer accounts consistently describe confusion over how the subscription was initiated, difficulty identifying the charges, and challenges in stopping payments.<ref>{{Cite web |date=2025-09-17 |title=Smarty {{!}} BBB Complaints |url=https://www.bbb.org/us/ca/sherman-oaks/profile/coupon-service/smarty-llc-1216-1290522/complaints |access-date=2025-09-17 |website=Better Business Bureau}}</ref> | A large number of complaints against SmartyPlus have been filed with the ''Better Business Bureau (BBB)''. These consumer accounts consistently describe confusion over how the subscription was initiated, difficulty identifying the charges, and challenges in stopping payments.<ref>{{Cite web |date=2025-09-17 |title=Smarty {{!}} BBB Complaints |url=https://www.bbb.org/us/ca/sherman-oaks/profile/coupon-service/smarty-llc-1216-1290522/complaints |archive-url=https://web.archive.org/web/20251006022054/https://www.bbb.org/us/ca/sherman-oaks/profile/coupon-service/smarty-llc-1216-1290522/complaints |archive-date=6 Oct 2025 |access-date=2025-09-17 |website=Better Business Bureau}}</ref> | ||
==Products== | ==Products== | ||