IFTTT discontinued Legacy plan: Difference between revisions

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{{~~Incomplete~~}}'''[[~~Wikipedia:IFTTT|~~IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.

{{IncidentCargo

|Company=IFTTT

|StartDate=2023

|EndDate=

|Status=Unresolved

|ProductLine=

|Product=

|ArticleType=Service, Product

|Type=Broken Promise, Subscription

|Description=IFTTT changed the deal on their lifetime subscription plan.

}}

'''[[IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.

==~~Promises made by IFTTT~~==

==Background==

In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises:<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref>

In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises:

<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref>

"Set your price for Pro and we will honor it as long as your plan is active."<ref name="archive2">[https://web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro IFTTT: Subscriptions Pro – Web Archive, October 30, 2020]</ref></blockquote>The monthly subscription price during this promotion was as low as $1.99.<ref name="archive2" />

"Set your price for Pro and we will honor it as long as your plan is active."<ref name="archive2">[https://web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro IFTTT: Subscriptions Pro – Web Archive, October 30, 2020]</ref></blockquote>

The monthly subscription price during this promotion was as low as $1.99.<ref name="archive2" />

==Discontinuing the Legacy plan==

In 2023, IFTTT announced changes to its subscription model. Legacy Pro plans were phased out, and users were migrated to a new "Pro+" plan. This change meant higher subscription costs, even for those who had subscribed under the ''"lifetime"'' pricing guarantee.<ref name="helpcenter">[https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Important Update to the Legacy Pro Plan – IFTTT Help Center]</ref>

In 2023, IFTTT announced changes to its subscription model. Legacy Pro plans were phased out, and users were migrated to a new "Pro+" plan. This change meant higher subscription costs, even for those who had subscribed under the ''"lifetime"'' pricing guarantee.<ref name="helpcenter">[https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Important Update to the Legacy Pro Plan – IFTTT Help Center] ([http://web.archive.org/web/20250216092704/https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Archived])</ref>

===Communication to users===

[[File:IFTTT legacy discontinuation notice.png|right|thumb|Email sent to users about the Legacy Pro plan migration.]]

Users received notifications by email and on IFTTT's website about the changes. The email stated:

*"On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."<ref name="helpcenter" />

~~[[File:Screenshot 2025-01-15 114443.png|left|thumb|Email sent to users about the Legacy Pro plan migration.]]~~

==Customer reaction==

The rollback on IFTTT's original "lifetime" promise resulted in mass criticism from users who felt lied to by the company’s initial guarantees. Many users viewed the move as a breach of trust, teaching a valuable lesson on the meaning of a ''"lifetime"'' subscription claim in the tech industry.

~~==See also==~~

*[[Subscription models]]

*[[Consumer rights]]

*[[Lifetime guarantees in software services]]

==References==

~~<references />~~

[[Category:~~Software companies~~]]

[[Category:Discontinued subscription services]]

[[Category:~~Consumer rights~~]]

[[Category:Incidents]]

[[Category:~~Subscription models~~]]

[[Category:IFTTT]]

@@ Line 1: / Line 1: @@
-{{Incomplete}}'''[[Wikipedia:IFTTT|IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.
+{{IncidentCargo
+|Company=IFTTT
+|StartDate=2023
+|EndDate=
+|Status=Unresolved
+|ProductLine=
+|Product=
+|ArticleType=Service, Product
+|Type=Broken Promise, Subscription
+|Description=IFTTT changed the deal on their lifetime subscription plan.
+}}
+'''[[IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.
-==Promises made by IFTTT==
+==Background==
-In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises:<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref>
+In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises:
+<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref>
-"Set your price for Pro and we will honor it as long as your plan is active."<ref name="archive2">[https://web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro IFTTT: Subscriptions Pro – Web Archive, October 30, 2020]</ref></blockquote>The monthly subscription price during this promotion was as low as $1.99.<ref name="archive2" />
+"Set your price for Pro and we will honor it as long as your plan is active."<ref name="archive2">[https://web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro IFTTT: Subscriptions Pro – Web Archive, October 30, 2020]</ref></blockquote>
+The monthly subscription price during this promotion was as low as $1.99.<ref name="archive2" />
 ==Discontinuing the Legacy plan==
-In 2023, IFTTT announced changes to its subscription model. Legacy Pro plans were phased out, and users were migrated to a new "Pro+" plan. This change meant higher subscription costs, even for those who had subscribed under the ''"lifetime"'' pricing guarantee.<ref name="helpcenter">[https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Important Update to the Legacy Pro Plan – IFTTT Help Center]</ref>
+In 2023, IFTTT announced changes to its subscription model. Legacy Pro plans were phased out, and users were migrated to a new "Pro+" plan. This change meant higher subscription costs, even for those who had subscribed under the ''"lifetime"'' pricing guarantee.<ref name="helpcenter">[https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Important Update to the Legacy Pro Plan – IFTTT Help Center] ([http://web.archive.org/web/20250216092704/https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Archived])</ref>
 ===Communication to users===
+[[File:IFTTT legacy discontinuation notice.png|right|thumb|Email sent to users about the Legacy Pro plan migration.]]
 Users received notifications by email and on IFTTT's website about the changes. The email stated:
 *"On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."<ref name="helpcenter" />
-[[File:Screenshot 2025-01-15 114443.png|left|thumb|Email sent to users about the Legacy Pro plan migration.]]
 ==Customer reaction==
 The rollback on IFTTT's original "lifetime" promise resulted in mass criticism from users who felt lied to by the company’s initial guarantees. Many users viewed the move as a breach of trust, teaching a valuable lesson on the meaning of a ''"lifetime"'' subscription claim in the tech industry.
-==See also==
-*[[Subscription models]]
-*[[Consumer rights]]
-*[[Lifetime guarantees in software services]]
 ==References==
-<references />
+{{Reflist}}
-[[Category:Software companies]]
+[[Category:Discontinued subscription services]]
-[[Category:Consumer rights]]
+[[Category:Incidents]]
-[[Category:Subscription models]]
+[[Category:IFTTT]]