IFTTT discontinued Legacy plan: Difference between revisions
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{{ | {{IncidentCargo | ||
|Company=IFTTT | |||
|StartDate=2023 | |||
|EndDate= | |||
|Status=Unresolved | |||
|ProductLine= | |||
|Product= | |||
|ArticleType=Service, Product | |||
|Type=Broken Promise, Subscription | |||
|Description=IFTTT changed the deal on their lifetime subscription plan. | |||
}} | |||
'''[[IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier. | |||
IFTTT | ==Background== | ||
In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises: | |||
<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref> | |||
"Set your price for Pro and we will honor it as long as your plan is active."<ref name="archive2">[https://web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro IFTTT: Subscriptions Pro – Web Archive, October 30, 2020]</ref></blockquote> | |||
The monthly subscription price during this promotion was as low as $1.99.<ref name="archive2" /> | |||
IFTTT | ==Discontinuing the Legacy plan== | ||
In 2023, IFTTT announced changes to its subscription model. Legacy Pro plans were phased out, and users were migrated to a new "Pro+" plan. This change meant higher subscription costs, even for those who had subscribed under the ''"lifetime"'' pricing guarantee.<ref name="helpcenter">[https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Important Update to the Legacy Pro Plan – IFTTT Help Center] ([http://web.archive.org/web/20250216092704/https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Archived])</ref> | |||
===Communication to users=== | |||
[[File:IFTTT legacy discontinuation notice.png|right|thumb|Email sent to users about the Legacy Pro plan migration.]] | |||
Users received notifications by email and on IFTTT's website about the changes. The email stated: | |||
*"On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."<ref name="helpcenter" /> | |||
The | ==Customer reaction== | ||
The rollback on IFTTT's original "lifetime" promise resulted in mass criticism from users who felt lied to by the company’s initial guarantees. Many users viewed the move as a breach of trust, teaching a valuable lesson on the meaning of a ''"lifetime"'' subscription claim in the tech industry. | |||
==References== | |||
{{Reflist}} | |||
[[Category:Discontinued subscription services]] | |||
[[Category:Incidents]] | |||
[[Category:IFTTT]] | |||
[[ | |||
[[Category: | |||
Latest revision as of 03:40, 9 March 2026
IFTTT initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.
Background
[edit | edit source]In 2020, IFTTT launched the "Set Your Price" campaign for its Pro subscription. The campaign included the following promises:
"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."[1] "Set your price for Pro and we will honor it as long as your plan is active."[2]
The monthly subscription price during this promotion was as low as $1.99.[2]
Discontinuing the Legacy plan
[edit | edit source]In 2023, IFTTT announced changes to its subscription model. Legacy Pro plans were phased out, and users were migrated to a new "Pro+" plan. This change meant higher subscription costs, even for those who had subscribed under the "lifetime" pricing guarantee.[3]
Communication to users
[edit | edit source]
Users received notifications by email and on IFTTT's website about the changes. The email stated:
- "On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."[3]
Customer reaction
[edit | edit source]The rollback on IFTTT's original "lifetime" promise resulted in mass criticism from users who felt lied to by the company’s initial guarantees. Many users viewed the move as a breach of trust, teaching a valuable lesson on the meaning of a "lifetime" subscription claim in the tech industry.