IFTTT discontinued Legacy plan: Difference between revisions
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{{IncidentCargo | |||
|Company=IFTTT | |||
|StartDate=2023 | |||
|EndDate= | |||
|Status=Unresolved | |||
|ProductLine= | |||
|Product= | |||
|ArticleType=Service, Product | |||
|Type=Broken Promise, Subscription | |||
|Description=IFTTT changed the deal on their lifetime subscription plan. | |||
}} | |||
'''[[IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier. | '''[[IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier. | ||
== | ==Background== | ||
In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises: | In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises: | ||
<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref> | <blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref> | ||
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==Discontinuing the Legacy plan== | ==Discontinuing the Legacy plan== | ||
In 2023, IFTTT announced changes to its subscription model. Legacy Pro plans were phased out, and users were migrated to a new "Pro+" plan. This change meant higher subscription costs, even for those who had subscribed under the ''"lifetime"'' pricing guarantee.<ref name="helpcenter">[https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Important Update to the Legacy Pro Plan – IFTTT Help Center]</ref> | In 2023, IFTTT announced changes to its subscription model. Legacy Pro plans were phased out, and users were migrated to a new "Pro+" plan. This change meant higher subscription costs, even for those who had subscribed under the ''"lifetime"'' pricing guarantee.<ref name="helpcenter">[https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Important Update to the Legacy Pro Plan – IFTTT Help Center] ([http://web.archive.org/web/20250216092704/https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Archived])</ref> | ||
===Communication to users=== | ===Communication to users=== | ||
[[File: | [[File:IFTTT legacy discontinuation notice.png|right|thumb|Email sent to users about the Legacy Pro plan migration.]] | ||
Users received notifications by email and on IFTTT's website about the changes. The email stated: | Users received notifications by email and on IFTTT's website about the changes. The email stated: | ||
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==Customer reaction== | ==Customer reaction== | ||
The rollback on IFTTT's original "lifetime" promise resulted in mass criticism from users who felt lied to by the company’s initial guarantees. Many users viewed the move as a breach of trust, teaching a valuable lesson on the meaning of a ''"lifetime"'' subscription claim in the tech industry. | The rollback on IFTTT's original "lifetime" promise resulted in mass criticism from users who felt lied to by the company’s initial guarantees. Many users viewed the move as a breach of trust, teaching a valuable lesson on the meaning of a ''"lifetime"'' subscription claim in the tech industry. | ||
==References== | ==References== | ||
{{Reflist}} | |||
[[Category:Discontinued subscription services]] | [[Category:Discontinued subscription services]] | ||
[[Category:Incidents]] | [[Category:Incidents]] | ||
[[Category:IFTTT]] | |||