3CX: Difference between revisions
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| Industry = Telecommunication | | Industry = Telecommunication | ||
| Website = https://www.3cx.com/ | | Website = https://www.3cx.com/ | ||
| Logo = 3CX | | Logo = 3CX logo.svg | ||
| Type = Private | | Type = Private | ||
| Description = Founder of 3CX Phone System. Required users to pay a fee for support tickets during an attack which distributed malware to customers. | | Description = Founder of 3CX Phone System. Required users to pay a fee for support tickets during an attack which distributed malware to customers. | ||
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The 3CX Phone System is a digital [[wikipedia:Private_branch_exchange|private branch exchange]] based on the [[wikipedia:Session_Initiation_Protocol|Session Initiation Protocol]] (SIP) standard facilitating calls via either the [[wikipedia:Public_switched_telephone_network|public switched telephone network (PSTN) | The 3CX Phone System is a digital [[wikipedia:Private_branch_exchange|private branch exchange]] (PBX) based on the [[wikipedia:Session_Initiation_Protocol|Session Initiation Protocol]] (SIP) standard facilitating calls via either the [[wikipedia:Public_switched_telephone_network|public switched telephone network]] (PSTN) or using [[wikipedia:Voice_over_IP|Voice over Internet Protocol]] (VoIP) services <ref name=":0" />. | ||
In 2023, during a major supply chain attack affecting the 3CX desktop application, the company's public response included engaging the services of Google-owned cybersecurity firm [[wikipedia:Mandiant|Mandiant]]<ref>{{Cite web |last=Lakshmanan |first=Ravie |date=Mar 31, 2023 |title=3CX Supply Chain Attack — Here's What We Know So Far |url=https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html |archive-url=https://web.archive.org/web/20250627055223/https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html |archive-date=June 27, 2025 |access-date=2025-08-12 |website=thehackernews.com}}</ref> and advising customers to uninstall affected versions. | In 2023, during a major supply chain attack affecting the 3CX desktop application, the company's public response included engaging the services of Google-owned cybersecurity firm [[wikipedia:Mandiant|Mandiant]]<ref>{{Cite web |last=Lakshmanan |first=Ravie |date=Mar 31, 2023 |title=3CX Supply Chain Attack — Here's What We Know So Far |url=https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html |archive-url=https://web.archive.org/web/20250627055223/https://thehackernews.com/2023/03/3cx-supply-chain-attack-heres-what-we.html |archive-date=June 27, 2025 |access-date=2025-08-12 |website=thehackernews.com}}</ref> and advising customers to uninstall affected versions. | ||
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====Customer and Partner Relations==== | ====Customer and Partner Relations==== | ||
The company's CTO, Nick Galea, has been the subject of criticism from some 3CX users and partners for alleged heavy-handed moderation practices and perceived unprofessional conduct in public forums. Multiple users on Reddit have reported being banned from the official 3CX community forums for raising technical concerns or criticizing company policies. <ref>{{Cite web |title=My 3CX Partnership Deleted and All Linked Clients Lost |url=https://www.reddit.com/r/3CX/comments/xev0u5/my_3cx_partnership_deleted_and_all_linked_clients/ |url-status=live |archive-url=http://web.archive.org/web/20230605093312/https://www.reddit.com/r/3CX/comments/xev0u5/my_3cx_partnership_deleted_and_all_linked_clients/ |archive-date=2023-06-05}}</ref><ref>{{Cite web |date= |title=Banned from the 3CX Community |url=https://www.reddit.com/r/3CX/comments/xn0ztp/banned_from_the_3cx_community/ |url-status=live |archive-url=https://web.archive.org/web/20250315171811/https://www.reddit.com/r/3CX/comments/xn0ztp/banned_from_the_3cx_community/ |archive-date= | The company's CTO, Nick Galea, has been the subject of criticism from some 3CX users and partners for alleged heavy-handed moderation practices and perceived unprofessional conduct in public forums. Multiple users on Reddit have reported being banned from the official 3CX community forums for raising technical concerns or criticizing company policies. <ref>{{Cite web |title=My 3CX Partnership Deleted and All Linked Clients Lost |url=https://www.reddit.com/r/3CX/comments/xev0u5/my_3cx_partnership_deleted_and_all_linked_clients/ |url-status=live |archive-url=http://web.archive.org/web/20230605093312/https://www.reddit.com/r/3CX/comments/xev0u5/my_3cx_partnership_deleted_and_all_linked_clients/ |archive-date=2023-06-05}}</ref><ref>{{Cite web |date=2022-09-24 |title=Banned from the 3CX Community |url=https://www.reddit.com/r/3CX/comments/xn0ztp/banned_from_the_3cx_community/ |url-status=live |archive-url=https://web.archive.org/web/20250315171811/https://www.reddit.com/r/3CX/comments/xn0ztp/banned_from_the_3cx_community/ |archive-date=2025-03-15 |website=Reddit}}</ref> | ||
====Supply Chain Incident Response==== | ====Supply Chain Incident Response==== | ||