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|Logo=Chipotle Mexican Grill Logo.png
|Logo=Chipotle Mexican Grill Logo.png
|Type=Public
|Type=Public
|Website=http://chipotle.com/
|Website=https://chipotle.com/
}}Founded in 1993 by Steve Ells, [[wikipedia:Chipotle_Mexican_Grill#|Chipotle Mexican Grill, Inc.]] (also referred as Chipotle) is an American chain of [[wikipedia:Fast_casual|fast casual]] restaurants primary serving burritos and bowls across over 4000 locations globally.     
}}
'''{{wplink|Chipotle Mexican Grill, Inc.}}''', also known as '''Chipotle''' is an American chain of {{wplink|fast casual}} restaurants primarily serving burritos and bowls across over 4000 locations globally. It was founded on 13 July 1993. The company has created several companies delving into a range of food items and service such as  the Pizzeria Locale, ShopHouse Southeast Asian Kitchen, Tasty Made, Farmesa, and Soul Daddy, however all has since been shut down.     


==Consumer-impact summary==
==Consumer-impact summary==
{{Ph-C-CIS}}
 
*Security Vulnerabilities
*Health Violations / Outbreaks
*Privacy Violations
*Shift to more wealthier customers


==Incidents==
==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].


===2004 Data Breach===
===Data Breach (2004)===
{{Placeholder box|PLACEHOLDER}}
Around 2004, Hackers gained access to '''Chipotle''' payment systems, stealing customers data labelled as "Track 2" that contained customers name, card number, card expiration date, and card verification number. '''Chipotle''' found out about the attack in August after their merchant bank informed the company of the attack. Although specific details aren't publicized, through fillings with the Securities Exchange Commission:, the company lost an estimate $4.3 million in revenue starting 2004 through 2006.<ref name=":1" />


===Misleading Advertisement regarding contents of Calories in products (2016)===
===Misleading Advertisement regarding contents of Calories in products (2016)===
In November, three customers filed a lawsuit against Chipotle for falsely advertising the quantity of calories contained in various products after eating a Chorizo Burrito that indicated the product will contain 300 calories with an in-store sign, however the actual contents amounted to over 1000 calories.<ref>{{Cite web |last=McNeal |first=Stephanie |date=22 November 2016 |title=People Are Furious With Chipotle Because They Thought A Burrito Was 300 Calories |url=https://www.buzzfeednews.com/article/stephaniemcneal/not-300-calories |url-status=live |access-date=13 March 2026 |website=BuzzFeed News}}</ref> Chipotle responded via a tweet on twitter (now formarly X) saying; "I'm sorry for the confusion, but we'll make things more clear next time. The 300 calories is for the chorizo."<ref>{{Cite web |date=24 November 2016 |title=Chipotle sued over misleading '300-Calorie' burrit |url=https://abc13.com/post/chipotle-sued-over-misleading-300-calorie-burrito/1623869/ |url-status=live |access-date=13 March 2026 |website=ABC13}}</ref> The lawsuit reached a settlement in October 2017 that resulted in Chipotle changing their signs to display correct calories contents and rewarding the plaintiffs $5000.<ref name=":0" />  
In November, three customers filed a lawsuit against '''Chipotle''' for falsely advertising the quantity of calories contained in various products after eating a Chorizo Burrito that indicated the product will contain 300 calories with an in-store sign, however the actual contents amounted to over 1000 calories.<ref>{{Cite web |last=McNeal |first=Stephanie |date=22 November 2016 |title=People Are Furious With Chipotle Because They Thought A Burrito Was 300 Calories |url=https://www.buzzfeednews.com/article/stephaniemcneal/not-300-calories |url-status=live |archive-url=https://web.archive.org/web/20260321170240/https://www.buzzfeednews.com/article/stephaniemcneal/not-300-calories |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=BuzzFeed News}}</ref> '''Chipotle''' responded via a tweet on [[X Corp|Twitter]] (now X) saying; "I'm sorry for the confusion, but we'll make things more clear next time. The 300 calories is for the chorizo."<ref>{{Cite web |date=24 November 2016 |title=Chipotle sued over misleading '300-Calorie' burrit |url=https://abc13.com/post/chipotle-sued-over-misleading-300-calorie-burrito/1623869/ |url-status=live |archive-url=https://megalodon.jp/2026-0322-0208-47/https://abc13.com:443/post/chipotle-sued-over-misleading-300-calorie-burrito/1623869/ |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=ABC13}}</ref> The lawsuit reached a settlement in October 2017 that resulted in '''Chipotle''' changing their signs to display correct calories contents and rewarding the plaintiffs $5000.<ref name=":0" />  


===Chipotle Used Customers Faces without their consent (2017)===
===Chipotle Used Customers Faces without their consent (2017)===
In January, Leah Caldwell filed a lawsuit against Chipotle for unlawful advertisement and marketing of her photo, seeking over $2.2 billion in damages.<ref>{{Cite web |date=25 January 2017 |title=Using a Person's Image for Commercial Purposes: Lessons Learned from the Chipotle $2.2 Billion Lawsuit |url=https://www.tarterkrinsky.com/insights/using-a-persons-image-for-commercial-purposes-lessons-learned-from-the-chipotle-2-2-billion-lawsuit |url-status=live |access-date=13 March 2026 |website=TarterKrinsky & Drogin}}</ref> In 2006, Leah Caldwell sat in a Chitpotle restaurant when photographer Steve Adams took a photo of her while eating. Before leaving, Steve Adams asked her to sign the sign a release form, however she declined.<ref>{{Cite web |last=Pham |first=Peter |date=6 January 2017 |title=Chipotle Faces $2 Billion Lawsuit For Allegedly Using Photo Of Woman Without Permission |url=https://www.foodbeast.com/news/chipotle-2billion-photo/ |url-status=live |access-date=13 March 2026 |website=FoodBeast}}</ref> 8 years later around December, she discovered her photo was used as promotion Florida and Califronian chipotle restaurant up till 2015.<ref>{{Cite web |last=Hillen |first=Brittany |date=9 January 2017 |title=Chipotle sued for $2.2b for allegedly using woman's photo without permission |url=https://www.dpreview.com/news/0452748489/chipotle-sued-for-2-2b-for-allegedly-using-womans-photo-without-permission |url-status=live |access-date=13 March 2026 |website=DPreview}}</ref><ref>{{Cite web |date=22 November 2022 |title=A Woman Is Suing Chipotle For $2.2 Billion |url=https://www.hotnewhiphop.com/468369-a-woman-is-suing-chipotle-for-s22-billion-news |url-status=live |access-date=13 March 2026 |website=HnHH}}</ref> The Lawsuit reached a settlement in 2017, however specific details surrounding the agreement remain unknown.<ref name=":0">{{Cite web |last=Smith |first=Jacob |date=31 October 2024 |title=13 Shady Things You Can't Ignore About Chipotle |url=https://www.thetakeout.com/1697181/shady-things-about-chipotle/ |url-status=live |access-date=13 March 2026 |website=TheTakeout}}</ref>
In January 2017, Leah Caldwell filed a lawsuit against '''Chipotle''' for unlawful advertisement and marketing of her photo, seeking over $2.2 billion in damages.<ref>{{Cite web |date=25 January 2017 |title=Using a Person's Image for Commercial Purposes: Lessons Learned from the Chipotle $2.2 Billion Lawsuit |url=https://www.tarterkrinsky.com/insights/using-a-persons-image-for-commercial-purposes-lessons-learned-from-the-chipotle-2-2-billion-lawsuit |url-status=live |archive-url=https://megalodon.jp/2026-0322-0211-22/https://www.tarterkrinsky.com:443/insights/using-a-persons-image-for-commercial-purposes-lessons-learned-from-the-chipotle-2-2-billion-lawsuit |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=TarterKrinsky & Drogin}}</ref> In 2006, Leah Caldwell sat in a '''Chitpotle''' restaurant when photographer Steve Adams took a photo of her while eating. Before leaving, Steve Adams asked her to sign the sign a release form, however she declined.<ref>{{Cite web |last=Pham |first=Peter |date=6 January 2017 |title=Chipotle Faces $2 Billion Lawsuit For Allegedly Using Photo Of Woman Without Permission |url=https://www.foodbeast.com/news/chipotle-2billion-photo/ |url-status=live |archive-url=https://web.archive.org/web/20260321171215/https://www.foodbeast.com/news/chipotle-2billion-photo/ |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=FoodBeast}}</ref> Around December 2014, she discovered her photo was used as promotion in Florida and Califronia '''Chipotle''' restaurants up untill 2015.<ref>{{Cite web |last=Hillen |first=Brittany |date=9 January 2017 |title=Chipotle sued for $2.2b for allegedly using woman's photo without permission |url=https://www.dpreview.com/news/0452748489/chipotle-sued-for-2-2b-for-allegedly-using-womans-photo-without-permission |url-status=live |archive-url=https://web.archive.org/web/20260321171225/https://www.dpreview.com/news/0452748489/chipotle-sued-for-2-2b-for-allegedly-using-womans-photo-without-permission |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=DPreview}}</ref><ref>{{Cite web |date=22 November 2022 |title=A Woman Is Suing Chipotle For $2.2 Billion |url=https://www.hotnewhiphop.com/468369-a-woman-is-suing-chipotle-for-s22-billion-news |url-status=live |archive-url=https://megalodon.jp/2026-0322-0216-51/https://www.hotnewhiphop.com:443/468369-a-woman-is-suing-chipotle-for-s22-billion-news |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=HnHH}}</ref> The Lawsuit reached a settlement in 2017, however specific details surrounding the agreement still remain unknown.<ref name=":0">{{Cite web |last=Smith |first=Jacob |date=31 October 2024 |title=13 Shady Things You Can't Ignore About Chipotle |url=https://www.thetakeout.com/1697181/shady-things-about-chipotle/ |url-status=live |archive-url=https://megalodon.jp/2026-0322-0210-01/https://www.thetakeout.com:443/1697181/shady-things-about-chipotle/ |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=TheTakeout}}</ref>
 
===Data Breach (2017)===
Between 24 March to 18 April, hackers were able to infiltrate '''Chipotle''' {{Wplink|point of sale}} systems through a malware attack, affecting over 2,250 locations globally and resulting in some customers name, card number, expiration date, and verification code information being stolen. On 25 April, '''Chipotle''' disclosed and started an investigation into the incident. Additionally The company claimed no other information was collected.<ref>{{Cite web |date=26 May 2017 |title=CHIPOTLE MEXICAN GRILL REPORTS FINDINGS FROM INVESTIGATION OF PAYMENT CARD SECURITY INCIDENT |url=https://www.oag.ca.gov/system/files/Chipotle%20-%20Substitute%20Notice%20and%20Press%20Release_0.pdf |url-status=live |archive-url=https://web.archive.org/web/20260321171241if_/https://www.oag.ca.gov/system/files/Chipotle%20-%20Substitute%20Notice%20and%20Press%20Release_0.pdf |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=Chipotle — Security Inciden}}</ref> <blockquote>“During the investigation we removed the malware, and we continue to work with cyber security firms to evaluate ways to enhance our security measures,” In addition, we continue to support law enforcement”s investigation and are working with the payment card networks so that the banks that issue payment cards can be made aware and initiate heightened monitoring.”<ref>{{Cite web |last=TRUȚĂ |first=Filip |date=30 May 2017 |title=Chipotle customers told to 'remain vigilant' as POS hack probe reveals most restaurants affected |url=https://www.bitdefender.com/en-us/blog/hotforsecurity/chipotle-customers-told-to-remain-vigilant-as-pos-hack-probe-reveals-most-restaurants-affected |url-status=live |archive-url=https://web.archive.org/web/20260321171405/https://www.bitdefender.com/en-us/blog/hotforsecurity/chipotle-customers-told-to-remain-vigilant-as-pos-hack-probe-reveals-most-restaurants-affected |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=Bitdefender}}</ref></blockquote>This resulted in a lawsuit being filed against '''Chipotle''' on 04 May for failure to conduct adequate security measures and prevent future breaches.<ref name=":1">{{Cite web |last=Rizzi |first=Corrado |date=4 May 2017 |title=Guac Is Extra: Financial Outlet Sues Chipotle Over March '17 Data Breach |url=https://www.classaction.org/news/guac-is-extra-financial-outlet-sues-chipotle-over-march-17-data-breach |url-status=live |archive-url=https://web.archive.org/web/20260321170227/https://www.classaction.org/news/guac-is-extra-financial-outlet-sues-chipotle-over-march-17-data-breach |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=ClassAction}}</ref> A settlement was reached in 2019, compensating customers affected between 24 March and 18 April $250 or $10000.<ref>{{Cite web |date=23 July 2019 |title=Chipotle Data Breach Class Action Settlement |url=https://topclassactions.com/lawsuit-settlements/closed-settlements/chipotle-data-breach-class-action-settlement/ |url-status=live |archive-url=https://web.archive.org/web/20260321172100/https://topclassactions.com/lawsuit-settlements/closed-settlements/chipotle-data-breach-class-action-settlement/ |archive-date=21 Mar 2026 |access-date=14 March 2026 |website=Top Class Action}}</ref>
 
===Data Breach (2019)===
Around April 2019, people posted on [[Reddit]] and Twitter (now X) that their accounts were being used to order food across different locations.<ref>{{Cite web |date=24 April 2019 |title=DATA BREACH AT CHIPOTLE FAST FOOD RESTAURANT, DOZENS OF APP ACCOUNTS WERE HACKED |url=https://iicybersecurity.wordpress.com/2019/04/24/data-breach-at-chipotle-fast-food-restaurant-dozens-of-app-accounts-were-hacked/ |url-status=live |archive-url=https://web.archive.org/web/20260321172003/https://iicybersecurity.wordpress.com/2019/04/24/data-breach-at-chipotle-fast-food-restaurant-dozens-of-app-accounts-were-hacked/ |archive-date=21 Mar 2026 |access-date=14 March 2026 |website=International Institute of Cyber Security}}</ref>  A spokesperson at '''Chipotle''' responded by saying the attack was due to credential stuffing, however several customers claimed to have unique passwords specific to '''Chipotle'''.<ref>{{Cite web |last=Whittaker |first=Zack |date=17 April 2019 |title=Chipotle customers are saying their accounts have been hacked |url=https://techcrunch.com/2019/04/17/chipotle-accounts-hacked/ |url-status=live |archive-url=https://web.archive.org/web/20260321172012/https://techcrunch.com/2019/04/17/chipotle-accounts-hacked/ |archive-date=21 Mar 2026 |access-date=14 March 2026 |website=Techrunch}}</ref> The exact amount of customers affected, along with specific dates towards fixing the vulnerability and names of perpetrators, still remains unknown.


===2017 Data Breach===
===Sending Automated Spam Messages To customers without Consent===
Between March 24 to April 18, hackers were able to infiltrate Chipotle [[wikipedia:Point_of_sale|point of sale systems]] through a malware attack, affecting over 2,250 locations globally and resulting in some customers name, card number, expiration date, and verification code information being stolen. On April 25, Chipotle disclosed and started an investigation into the incident. Additionally The company claimed no other information was collected.<ref>{{Cite web |date=26 May 2017 |title=CHIPOTLE MEXICAN GRILL REPORTS FINDINGS FROM INVESTIGATION OF PAYMENT CARD SECURITY INCIDENT |url=https://www.oag.ca.gov/system/files/Chipotle%20-%20Substitute%20Notice%20and%20Press%20Release_0.pdf |url-status=live |access-date=13 March 2026 |website=Chipotle — Security Inciden}}</ref> <blockquote>“During the investigation we removed the malware, and we continue to work with cyber security firms to evaluate ways to enhance our security measures,” the company says. “In addition, we continue to support law enforcement”s investigation and are working with the payment card networks so that the banks that issue payment cards can be made aware and initiate heightened monitoring.”<ref>{{Cite web |last=TRUȚĂ |first=Filip |date=30 May 2017 |title=Chipotle customers told to 'remain vigilant' as POS hack probe reveals most restaurants affected |url=https://www.bitdefender.com/en-us/blog/hotforsecurity/chipotle-customers-told-to-remain-vigilant-as-pos-hack-probe-reveals-most-restaurants-affected |url-status=live |access-date=13 March 2026 |website=Bitdefender}}</ref></blockquote>This resulted in a lawsuit being filed against Chipotle on May 4 for failure to conduct adequate security measures and prevent future breaches.<ref>{{Cite web |last=Rizzi |first=Corrado |date=4 May 2017 |title=Guac Is Extra: Financial Outlet Sues Chipotle Over March '17 Data Breach |url=https://www.classaction.org/news/guac-is-extra-financial-outlet-sues-chipotle-over-march-17-data-breach |url-status=live |access-date=13 March 2026 |website=ClassAction}}</ref> A settlement was reached in 2019, compensating customers affected between March 24 and April 18 $250 or $10000.<ref>{{Cite web |date=23 July 2019 |title=Chipotle Data Breach Class Action Settlement |url=https://topclassactions.com/lawsuit-settlements/closed-settlements/chipotle-data-breach-class-action-settlement/ |url-status=live |access-date=14 March 2026 |website=Top Class Action}}</ref>


===2019 Data Breach===
====2017 Incident====
On 21 December 2017, Richard Rabinowitz filed a class action lawsuit against '''Chipotle''' for allegedly violating the Telephone Consumer Protection Act by sending customers marketing messages without consent through their automatic telephone dialing system. Around 17 November through 18 December, Richard Rabinowitz received 5 messages marketing the newly released Queso, however the plaintiff claims it wasn't targeted marketing because Queso wasn't positively received by customers.<ref>{{Cite web |last=Rizzi |first=Corrado |date=10 January 2018 |title=Florida Man Files Class Action Against Chipotle Over Alleged Unsolicited Text Messages |url=https://www.classaction.org/news/florida-man-files-class-action-against-chipotle-over-alleged-unsolicited-text-messages |url-status=live |archive-url=https://megalodon.jp/2026-0322-0221-59/https://www.classaction.org:443/news/florida-man-files-class-action-against-chipotle-over-alleged-unsolicited-text-messages |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=ClassAction}}</ref> As of March 2026, the lawsuit is still in progress.


===Sending Automated Spam Messages To customers without Consent (2017, 2019 and 2023)===
====2019 Incident====
https://www.classaction.org/news/florida-man-files-class-action-against-chipotle-over-alleged-unsolicited-text-messages 2017
On 19 June 2019, a lawsuit was filed against '''Chipotle''' for allegedly sending customers marketing messages without consent using an automatic dialer for promotion of their products. As of March 2026, the case is still ongoing.<ref>{{Cite web |last=Rizzi |first=Corrado |date=19 July 2019 |title=Chipotle Hit with TCPA Class Action Over Alleged Automated Text Messages |url=https://www.classaction.org/news/chipotle-hit-with-tcpa-class-action-over-alleged-automated-text-messages |url-status=live |archive-url=https://web.archive.org/web/20260321172056/https://www.classaction.org/news/chipotle-hit-with-tcpa-class-action-over-alleged-automated-text-messages |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=ClassAction}}</ref>


https://www.classaction.org/news/chipotle-hit-with-tcpa-class-action-over-alleged-automated-text-messages 2019 incident
====2023 Incident====
On 18 January 2023, Sandra Diaz filed a lawsuit against '''Chipotle''' after receiving marketed messages on 31 October without having given consent. The plaintiff alleges the company sent messages to customers using an automatic dialing system, dating to early July 2021.<ref name=":1" /> As of March 2026, the lawsuit is still in progress.


https://www.classaction.org/news/guac-is-extra-chipotle-hit-with-class-action-over-alleged-spam-texts 2023 incindent
===False Advertising on non-GMO food (2015)<!-- needs an article dedicated to this incident  -->===
On 28 August 2015, '''Chipotle''' was sued for falsely advertising their products not using  ingredients containing GMO after conducting an advertisement campaign promising consumers their "G-M-Over it".<ref>{{Cite web |date=14 March 2026 |title=Food With Integrity --G-M-Over It |url=https://www.chipotle.com/gmo |url-status=dead |archive-url=https://web.archive.org/web/20150427153107/http://chipotle.com/gmo |archive-date=27 April 2015 |access-date=14 March 2026 |website=Chipotle}}</ref><ref>{{Cite web |date=1 September 2015 |title=Woman Sues Chipotle Over GMO-Free Menu Claims |url=https://www.foodlogistics.com/safety-security/regulations/news/12109659/chipotle-woman-sues-chipotle-over-gmofree-menu-claims |url-status=live |archive-url=https://web.archive.org/web/20260321172646/https://www.foodlogistics.com/safety-security/regulations/news/12109659/chipotle-woman-sues-chipotle-over-gmofree-menu-claims |archive-date=21 Mar 2026 |access-date=14 March 2026 |website=Food Logistics}}</ref> The lawsuits claims the company violated California's False Advertising Law, alleging the company's meat and dairy products came from animals that feed on GMOs. '''Chipotle''' responded by saying they've been transparent with customers and alleging they "didn't raise prices because of our move to non-GMO ingredients" <ref>{{Cite web |last=Aubrey |first=Allison |date=2 September 2015 |title=Class-Action Suit Alleges Chipotle's GMO-Free Campaign Is Deceptive |url=https://www.npr.org/sections/thesalt/2015/09/02/436673039/class-action-suit-alleges-chipotles-gmo-free-campaign-is-deceptive |url-status=live |archive-url=https://web.archive.org/web/20260321172703/https://www.npr.org/sections/thesalt/2015/09/02/436673039/class-action-suit-alleges-chipotles-gmo-free-campaign-is-deceptive |archive-date=21 Mar 2026 |access-date=14 March 2026 |website=NPR}}</ref> On 11 September 2019, a $6.5 million settlement was reached that compensated customers who ordered from 27 April 2015 to 30 June 2016, allowing for $2 cash backs for upto 5 purchases, with document proof awarding $20 for 10 purchases.<ref>{{Cite web |last=Lalley |first=Heather |date=13 September 2019 |title=Chipotle to pay $6.5M to settle class-action suit over non-GMO claims |url=https://www.restaurantbusinessonline.com/marketing/chipotle-pay-65m-settle-class-action-suit-over-non-gmo-claims |url-status=live |archive-url=https://megalodon.jp/2026-0322-0229-16/https://www.restaurantbusinessonline.com:443/marketing/chipotle-pay-65m-settle-class-action-suit-over-non-gmo-claims |archive-date=21 Mar 2026 |access-date=14 March 2026 |website=Restaurant Business}}</ref><ref>{{Cite web |date=16 September 2019 |title=$6.5 Million Settlement Reached on Eve of Trial in Class Action Lawsuit Against Chipotle Over the Meaning of “Non-GMO” |url=https://natlawreview.com/article/65-million-settlement-reached-eve-trial-class-action-lawsuit-against-chipotle-over |url-status=live |archive-url=https://web.archive.org/web/20260321172728/https://natlawreview.com/article/65-million-settlement-reached-eve-trial-class-action-lawsuit-against-chipotle-over |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=National Law Review}}</ref>


===False Advertising on non-GMO food (2019)===
===Charging Customers as much a $100 extra (2019)===
https://natlawreview.com/article/65-million-settlement-reached-eve-trial-class-action-lawsuit-against-chipotle-over
In 2019, customers went to Reddit and Twitter (now X) of their accounts being charged extra for orders they have not made, with some instances reaching over $200. Some customers reported not receiving a response from '''Chipotle''' after emailing and contacting their support team.<ref>{{Cite web |date=14 March 2026 |title=Anyone else have their app hacked |url=https://www.reddit.com/r/Chipotle/comments/b1th5h/anyone_else_have_their_app_hacked/ |url-status=live |archive-url=https://web.archive.org/web/20260321172747/https://old.reddit.com/r/Chipotle/comments/b1th5h/anyone_else_have_their_app_hacked/ |archive-date=21 Mar 2026 |access-date=14 March 2026 |website=Reddit}}</ref><ref>{{Cite web |date=14 March 2026 |title=Chipotle account hacked - ordered with my card to be delivered to his house. |url=https://www.reddit.com/r/legaladvice/comments/a4jenf/chipotle_account_hacked_ordered_with_my_card_to/ |url-status=live |archive-url=https://web.archive.org/web/20260321173154/https://old.reddit.com/r/legaladvice/comments/a4jenf/chipotle_account_hacked_ordered_with_my_card_to/ |archive-date=21 Mar 2026 |access-date=14 March 2026 |website=Reddit}}</ref> '''Chipotle''' responded to the situation in October, stating users privacy and security is of upmost important and ensuring customers information is safe. Additionally, '''Chipotle''' said it " has not identified any indication that user names and passwords were taken from '''Chipotle'''’s network", however the company remained persistant on denying any financial data being stolen.<ref>{{Cite web |last=Callahan |first=Chrissy |date=17 October 2019 |title=Chipotle customers say the chain is charging them hundreds of dollars in fake orders |url=https://www.today.com/food/chipotle-customers-say-chain-charging-them-hundreds-dollars-fake-orders-t164862 |url-status=live |archive-url=https://web.archive.org/web/20260321173203/https://www.today.com/food/chipotle-customers-say-chain-charging-them-hundreds-dollars-fake-orders-t164862 |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=Today}}</ref>


===Overcharging Customers Using the App (2019)===
===Restaurants Not Accommodating Disabled Individuals (2021-2022)===
https://www.today.com/food/chipotle-customers-say-chain-charging-them-hundreds-dollars-fake-orders-t164862
In 2021, '''Chipotle''' was involved in a lawsuit that alleged failure to provide access for disabled customers with wheelchairs due to lack of feet comfort in tables and chairs. The case was dismissed in 2022.<ref>{{Cite web |last=White |first=Brian |date=16 February 2021 |title=Chipotle, Takao, Baby Blues-Bar-B-Q Chains Accused in ADA Lawsuits |url=https://topclassactions.com/disability-class-action-lawsuit/chipotle-takao-baby-blues-bbq-restaurant-ada-lawsuits/ |url-status=live |archive-url=https://web.archive.org/web/20260321173211/https://topclassactions.com/disability-class-action-lawsuit/chipotle-takao-baby-blues-bbq-restaurant-ada-lawsuits/ |archive-date=21 Mar 2026 |access-date=14 March 2026 |website=Top Class Action}}</ref>


===AI-voice ordering systems unlawfully collected Customers Data (2022)===
===AI-voice ordering systems unlawfully collected Customers Data (2022)===
https://www.classaction.org/news/applebees-red-lobster-other-restaurants-hit-with-biometric-privacy-suit-in-illinois-over-ai-voice-ordering-systems
On 24 August 2022, '''Chipotle''' was involved in a lawsuit alleging the company's AI voice ordering systems, designed to help customers orders over the phone, collected customers voiceprints without properly disclosing voice collection to customers, violating the Biometric Information Privacy Act.<ref>{{Cite web |last=Rizzi |first=Corrado |date=26 August 2026 |title=Applebee’s, Red Lobster, Other Restaurants Hit with Biometric Privacy Suit in Illinois Over AI Voice Ordering Systems |url=https://www.classaction.org/news/applebees-red-lobster-other-restaurants-hit-with-biometric-privacy-suit-in-illinois-over-ai-voice-ordering-systems |url-status=live |archive-url=https://web.archive.org/web/20260321173226/https://www.classaction.org/news/applebees-red-lobster-other-restaurants-hit-with-biometric-privacy-suit-in-illinois-over-ai-voice-ordering-systems |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=ClassAction}}</ref><ref>{{Cite web |date=29 August 2022 |title=Applebees, Chipotle, other restaurants face class action alleging automated voice ordering technology data privacy violations |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/applebees-chipotle-other-restaurants-face-class-action-alleging-automated-voice-ordering-technology-data-privacy-violations/ |url-status=live |archive-url=https://web.archive.org/web/20260321173229/https://topclassactions.com/lawsuit-settlements/lawsuit-news/applebees-chipotle-other-restaurants-face-class-action-alleging-automated-voice-ordering-technology-data-privacy-violations/ |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=Top Class Action}}</ref> As of March 2026, the lawsuit is still ongoing.


https://topclassactions.com/lawsuit-settlements/lawsuit-news/applebees-chipotle-other-restaurants-face-class-action-alleging-automated-voice-ordering-technology-data-privacy-violations/
===Charging Customers Extra with hidden Fees===


===Charging Customers Extra with hidden Fee's (2021 and 2024)===
====2021 Incident====
https://www.classaction.org/news/class-action-claims-chipotle-hides-fees-despite-advertising-free-and-1-delivery 2021
Dating back to 18 December 2019<ref>{{Cite web |date=15 March 2026 |title=Chipotle Intercepts All Types Of Delivery Fees To Kick Off Its Free Delivery Bowl |url=https://newsroomeu.chipotle.com/2019-12-18-Chipotle-Intercepts-All-Types-Of-Delivery-Fees-To-Kick-Off-Its-Free-Delivery-Bowl |url-status=live |archive-url=https://web.archive.org/web/20260210160312/https://newsroomeu.chipotle.com/2019-12-18-Chipotle-Intercepts-All-Types-Of-Delivery-Fees-To-Kick-Off-Its-Free-Delivery-Bowl |archive-date=10 February 2026 |access-date=15 March 2026 |website=Chipotle}}</ref>, '''Chipotle''' ran several advertisements announcing $1 or $0 delivery fees as promotion for their newly released products.<ref>{{Cite web |date=12 May 2020 |title=Chipotle Mexican Grill TV Spot, '$1 Delivery: Straight To Your Door' |url=https://www.ispot.tv/ad/n2wU/chipotle-mexican-grill-straight-to-you-free-delivery |url-status=live |archive-url=https://web.archive.org/web/20221007062730/https://www.ispot.tv/ad/n2wU/chipotle-mexican-grill-straight-to-you-free-delivery |archive-date=7 October 2022 |access-date=15 March 2026 |website=Ispot}}</ref> Several customers on Reddit reported the $1 delivery charge being misleading as the total price was actually higher, sharing their personal experience and frustration at the company.<ref>{{Cite web |date=22 October 2020 |title=PSA: 1$ delivery fee is misleading |url=https://www.reddit.com/r/Chipotle/comments/jg66sf/psa_1_delivery_fee_is_misleading/ |url-status=live |archive-url=https://web.archive.org/web/20260321173618/https://old.reddit.com/r/Chipotle/comments/jg66sf/psa_1_delivery_fee_is_misleading/ |archive-date=21 Mar 2026 |access-date=15 March 2026 |website=Reddit}}</ref>  One affected customer, John Dundon, used the '''Chipotle''' app in October 2020 to make a purchase, totaling to $38 with an additional $2.86 "Service fee" being applied to his order. In 2021, John Dundon filed a lawsuit against '''Chipotle''' for deceiving customers into believing the delivery fee was $1 or free, meanwhile charging customers 10% more with a "Service Charge" for delivery orders.<ref>{{Cite web |last=Zorzut |first=Adrian |date=28 May 2022 |title=CASH BACK Chipotle customers who got orders delivered could be owed money after $4million lawsuit – see if you can claim |url=https://www.the-sun.com/money/5441774/chipotle-sued-wrong-delivery-charge/ |url-status=live |archive-url=https://web.archive.org/web/20220528160144/https://www.the-sun.com/money/5441774/chipotle-sued-wrong-delivery-charge/ |archive-date=28 May 2022 |access-date=15 March 2026 |website=The U.S. Suns}}</ref> The case reached a settlement on 7 March 2022, that compensates customers purchases with the delivery app between 11 May 2020, and 19 January 2022.<ref>{{Cite web |date=7 March 2022 |title=Chipotle hidden delivery fees $4M class action settlement |url=https://topclassactions.com/lawsuit-settlements/closed-settlements/chipotle-hidden-delivery-fees-4m-class-action-settlement/ |url-status=live |archive-url=https://web.archive.org/web/20260321173636/https://topclassactions.com/lawsuit-settlements/closed-settlements/chipotle-hidden-delivery-fees-4m-class-action-settlement/ |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=Top Class Action}}</ref>


https://www.classaction.org/news/new-chipotle-lawsuit-alleges-restaurant-cloaks-costly-service-fee-within-tax-charged-for-online-orders 2024
====2024 Incident====
Around April 2024, a [[TikTok]] user going by the name of Erik posted a video detailing his wife getting an unexpected charge on a '''Chipotle''' order. The post would go on to gain around 1.4 million views, sparking controversy into the company alleged hidden fee practices, with the comment section sharing immense frustration and disgust.<ref>{{Cite web |last=Singh |first=Sahib |date=12 April 2024 |title=Man Alleges Chipotle Adds ‘Service Charge’ to Orders, Stirs Debate on Pricing Transparency |url=https://marketrealist.com/why-is-chipotle-facing-backlash-over-alleged-service-charge/ |url-status=live |archive-url=https://web.archive.org/web/20260321173641/https://marketrealist.com/why-is-chipotle-facing-backlash-over-alleged-service-charge/ |archive-date=21 Mar 2026 |access-date=15 March 2026 |website=Market Realist}}</ref> This resulted in a lawsuit against '''Chipotle''' on 31 July 2024, claiming the company charges customers extra for delivery orders through a service fee. As of March 2026, the Lawsuit is still ongoing.<ref>{{Cite web |last=Rizzi |first=Corrado |date=5 August 2024 |title=New Chipotle Lawsuit Alleges Restaurant ‘Cloaks’ Costly Service Fee Within Tax Charged for Online Orders |url=https://www.classaction.org/news/new-chipotle-lawsuit-alleges-restaurant-cloaks-costly-service-fee-within-tax-charged-for-online-orders |url-status=live |archive-url=https://web.archive.org/web/20260321173654/https://www.classaction.org/news/new-chipotle-lawsuit-alleges-restaurant-cloaks-costly-service-fee-within-tax-charged-for-online-orders |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=ClassAction}}</ref><ref>{{Cite web |last=Cameron |first=Jess |date=9 August 2024 |title=Chipotle Class Action Lawsuit: Service Fees Disguised as Taxes? |url=https://injuryclaims.com/news/class-action-fees-and-charges/chipotle-hidden-service-fee-lawsuit |url-status=live |archive-url=https://web.archive.org/web/20260321173704/https://injuryclaims.com/news/class-action-fees-and-charges/chipotle-hidden-service-fee-lawsuit |archive-date=21 Mar 2026 |access-date=15 March 2026 |website=Injury Claims}}</ref>


===Refusing any Refunds made with Gift Card purchases (2024)===
===Refusing any Refunds made with Gift Card purchases (2024)===
https://www.classaction.org/news/chipotle-gift-card-refunds-lawsuit-says-meal-vouchers-are-worthless
On 20 February 2024, Kelly Terry filed a lawsuit against '''Chipotle''' over refusing customers orders who made purchases using gift cards. The lawsuit alleges '''Chipotle''' making more revenue when customers' gift cards don't get used, giving an increase incentive for the company to implement policies such as not refunding gift card purchases for cancelled deliveries, or hacked purchases.<ref>{{Cite web |last=Rizzi |first=Corrado |date=22 February 2024 |title=Chipotle Gift Card Refunds Lawsuit Says Meal Vouchers Are ‘Worthless’ |url=https://www.classaction.org/news/chipotle-gift-card-refunds-lawsuit-says-meal-vouchers-are-worthless |url-status=live |archive-url=https://web.archive.org/web/20260321173934/https://www.classaction.org/news/chipotle-gift-card-refunds-lawsuit-says-meal-vouchers-are-worthless |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=ClassAction}}</ref> In 23 October, a settlement agreement was reached requiring the company pay $145,467 in civil fees, $88,533 in  investigative costs, and $12,000 in restitution costs. In the agreement, the company is required to create a website that allows customers to request refunds for gift card purchases, notify consumers they can request refunds for less than $10 purchases, and not using the information obtained from gift card for advertising and marketing purposes without consent.<ref>{{Cite web |last=Hochman |first=Nathan |date=23 October 2025 |title=Chipotle Settles Gift Card Redemption Lawsuit |url=https://da.lacounty.gov/sites/default/files/press/102325-Chipotle-Gift-Card-Lawsuit-Settlement_0.pdf |url-status=live |archive-url=https://web.archive.org/web/20251214180932/https://da.lacounty.gov/sites/default/files/press/102325-Chipotle-Gift-Card-Lawsuit-Settlement_0.pdf |archive-date=14 December 2025 |access-date=15 March 2026 |website=da.lacounty.gov}}</ref>


===Chipotle Quietly lessen Food Quantity===
===Chipotle Quietly lessen Food Quantity<!-- This article also needs its own incident  -->===
{{Incomplete section}}
{{Incomplete section}}
https://www.the-sun.com/money/12792714/chipotle-ceo-change-orders-diners-threatened-boycott/
https://www.the-sun.com/money/12792714/chipotle-ceo-change-orders-diners-threatened-boycott/
===Chipotle Focus on Wealthier Customers (2026)===
On 7 February 2026, Wall Street Apes posted a video on Twitter (now X) reaching over 3.9 million views and gaining attention from mainstream media outlets and on Reddit. The video contained a clip of '''Chipotle'''<nowiki/>'s CEO announcing plans to raise prices due to a larger base of wealthier customers in a 03 February earnings call.<ref>{{Cite web |last=Guszkowski |first=Joe |date=10 February 2026 |title=Chipotle works to correct misleading reports about pricing |url=https://www.restaurantbusinessonline.com/financing/chipotle-works-correct-misleading-reports-about-pricing |url-status=live |archive-url=https://web.archive.org/web/20260321173946/https://www.restaurantbusinessonline.com/financing/chipotle-works-correct-misleading-reports-about-pricing |archive-date=21 Mar 2026 |access-date=14 March 2026 |website=Restaurant Buisness}}</ref><blockquote>“We learned that 60% of our core users are over $100,000 a year in income, in average household income. That gives us confidence that we can lean into that group in a more meaningful way — to really drive meaningful transaction performance in the year”<ref>{{Cite web |date=7 February 2026 |title=CEO of Chipotle caught on a recording indicating they’re going to keep raising prices because they can |url=https://x.com/WallStreetApes/status/2020274019321462982 |url-status=live |archive-url=https://web.archive.org/web/20260321174008/https://nitter.us.catsarch.com/WallStreetApes/status/2020274019321462982 |archive-date=21 Mar 2026 |access-date=14 March 2026 |website=X}}</ref></blockquote>As of March 2026, the company hasn't issued a public statement.<ref>{{Cite web |last=Napiza |first=Chelsie |date=8 February 2026 |title=CEO of Chipotle Allegedly Caught on Recording Indicating They're Going to Keep Raising Prices 'Because They Can' |url=https://www.ibtimes.co.uk/ceo-chipotle-allegedly-caught-recording-indicating-theyre-going-keep-raising-prices-because-1777201 |url-status=live |archive-url=https://web.archive.org/web/20260321174017/https://www.ibtimes.co.uk/ceo-chipotle-allegedly-caught-recording-indicating-theyre-going-keep-raising-prices-because-1777201 |archive-date=21 Mar 2026 |access-date=14 March 2026 |website=International Business Times}}</ref>


==Health Violations==
==Health Violations==
{{Incomplete section}}
{| class="wikitable"
===2008 Hepatitis Outbreak===
|+
 
!'''<big>Controversy</big>'''
===2008 Norovirus Outbreak===
!'''<big>Year</big>'''
 
!'''<big>Description</big>'''
===2015 E.Coli===
|-
 
|'''Hepatitis Outbreak'''
===2015 Norovirus===
|2008
 
|Through March and April, Chipotle was involved in a Hepatitis A incident through one of its restaurants in La Mesa California that resulted in 22 being affected, with 4 requiring hospitalization. San Diego County Health and Human Services Agency began conducting an investigation on April 23, and throughout the investigation making several announcements to the public.<ref>{{Cite web |last=E |first=Phyllis |date=23 April 2008 |title=Hepatitis A in San Diego County |url=https://efoodalert.blogspot.com/2008/04/hepatitis-in-san-diego-county.html |url-status=live |archive-url=https://web.archive.org/web/20231121192820/https://efoodalert.blogspot.com/2008/04/hepatitis-in-san-diego-county.html |archive-date=21 November 2023 |access-date=15 March 2025 |website=eFoodAlert}}</ref>
===2015 Salmonella===
 
===2015 E.Coli (October)===
 
===2015 Norovirus (december 15)===
 
===2017 Norovirus===
 
===2018 Clostridium perfringens===
https://www.foodpoisoningnews.com/food-poisoning-at-chipotle-a-history-of-food-safety-issues/
 
https://www.foodpoisoningnews.com/food-poisoning-at-chipotle-a-history-of-food-safety-issues/
 
https://archive.cdc.gov/#/details?url=https://www.cdc.gov/ecoli/2015/o26-11-15/index.html
 
https://www.foodmanufacturing.com/ingredients/news/13182117/e-coli-outbreak-linked-to-chipotle-expands-to-6-states
 
https://www.wcpo.com/lifestyle/food/chipotle-e-coli-outbreak-spreads-to-akron-store
 
https://www.wral.com/story/cause-of-ohio-chipotle-outbreak-identified/17773868/
 
https://www.devicedaily.com/pin/chipotle-eats-itself/
 
===Chipotle Bowls Contain Cancer related Chemicals (2019-2020)===
https://www.mashed.com/250704/scandals-chipotle-can-never-live-down/
 
===Bugs Found inside Customers Products (2024)===
https://www.msn.com/en-us/food-and-drink/general/ewww-chipotle-sued-after-woman-bites-into-rodent-in-burrito-bowl/ar-AA1S4rYi
 
https://www.independent.co.uk/news/world/americas/chipotle-lawsuit-rodents-doordash-nyc-b2887823.html
 
https://www.ndtv.com/food/us-woman-claims-she-bit-into-rodent-inside-chipotle-burrito-bowl-sues-chain-9791182
 
https://digitalchew.com/2025/12/10/chipotle-lawsuit-woman-claims-rodent-in-burrito/


*On April 23, the County announced 6 individuals affected with Hepatitis.
*On April 24, it was announced that 6 more individuals were affected, bringing total to 12. The county started interviewing possible affected employees.<ref>{{Cite web |date=24 April 2008 |title=HEPATITIS A UPDATE – APRIL 24, 2008 |url=https://www.sandiegocounty.gov/hhsa/docs/MR042408-HepAUpdate.pdf |url-status=dead |archive-url=https://web.archive.org/web/20260315234438/https://www.sandiegocounty.gov/hhsa/docs/MR042408-HepAUpdate.pdf |archive-date=15 March 2026 |access-date=15 March 2026 |website=County of San Diego}}</ref>
*On April 25, two additional cases of individuals was discovered, bringing total to 14. Additionally, the county first reported genders  and age range affected, which included 6 females and 8 males between 23-55 years old. <ref>{{Cite web |date=25 April 2008 |title=HEPATITIS A UPDATE – APRIL 25, 2008 |url=https://www.sandiegocounty.gov/hhsa/docs/MR042508-HepAUpdate.pdf |url-status=dead |archive-url=https://web.archive.org/web/20170125165951/https://www.sandiegocounty.gov/hhsa/docs/MR042508-HepAUpdate.pdf |archive-date=25 January 2017 |access-date=15 March 2026 |website=County of San Diego}}</ref>
*On April 28, four more cases was discovered,  including 2 females and 2 males, bringing total to 18. Additionally, 26 employees were confirmed to be interviewed and tested, however all came negative with Hepatitis A.<ref>{{Cite web |date=28 April 2008 |title=HEPATITIS A UPDATE – APRIL 28, 2008 |url=https://www.sandiegocounty.gov/hhsa/docs/MR042808-HepAUpdate.pdf |url-status=dead |archive-url=https://web.archive.org/web/20260315233906/https://www.sandiegocounty.gov/hhsa/docs/MR042808-HepAUpdate.pdf |archive-date=15 March 2026 |access-date=15 March 2026 |website=County of San Diego}}</ref>
*On May 1, a male was announced to be infected, amounting the total to 19.  <ref name=":2">{{Cite web |date=1 May 2008 |title=HEPATITIS A UPDATE – MAY 1, 2008 |url=https://www.sandiegocounty.gov/hhsa/docs/MR050108-HepAUpdate.pdf |url-status=dead |archive-url=https://web.archive.org/web/20260315235205/https://www.sandiegocounty.gov/hhsa/docs/MR050108-HepAUpdate.pdf |archive-date=15 March 2026 |access-date=15 March 2026 |website=County of San Diego}}</ref>
*On May 5, one male was discovered to be infected, totaling to 20.<ref>{{Cite web |date=5 May 2008 |title=HEPATITIS A UPDATE – MAY 5, 2008 |url=https://www.sandiegocounty.gov/hhsa/docs/HepAUpdate.pdf |url-status=dead |archive-url=https://web.archive.org/web/20251204200803/https://www.sandiegocounty.gov/hhsa/docs/HepAUpdate.pdf |archive-date=4 December 2025 |access-date=15 March 2026 |website=County of San Diego}}</ref>
*On May 6, a female was discovered to be infected, totaling to 21.<ref>{{Cite web |date=6 May 2008 |title=HEPATITIS A UPDATE – MAY 6, 2008 |url=https://www.sandiegocounty.gov/content/dam/sdc/hhsa/docs/PHS-050608-HepAUpdate-Rel.pdf |url-status=dead |archive-url=https://web.archive.org/web/20260316010305/https://www.sandiegocounty.gov/content/dam/sdc/hhsa/docs/PHS-050608-HepAUpdate-Rel.pdf |archive-date=16 March 2026 |access-date=15 March 2026 |website=County of San Diego}}</ref>
*On May 9,  an additional case of a female being affected was discovered, totaling to 22 with 10 females and 12 male. The origins of the outbreak wasn't discovered.<ref>{{Cite web |date=9 May 2008 |title=HEPATITIS A UPDATE – MAY 9, 2008 |url=https://www.sandiegocounty.gov/content/dam/sdc/hhsa/docs/MR050908-HepAUpdate.pdf |url-status=dead |archive-url=https://web.archive.org/web/20260315232741/https://www.sandiegocounty.gov/content/dam/sdc/hhsa/docs/MR050908-HepAUpdate.pdf |archive-date=15 March 2026 |access-date=15 March 2026 |website=County of San Diego}}</ref>
|-
|'''Norovirus Outbreak'''
|2008
|In April, 509 people (primarily students) became ill after eating at Chipotle near Kent State University in Kent, Ohio. it was speculated that an employee came to work ill and passed it onto customers, however the true source was never found<ref>{{Cite web |last=Taylor |first=Kate |date=2 November 2015 |title=Chipotle has faced major food poisoning outbreaks before |url=https://www.businessinsider.com/chipotles-past-food-poisoning-outbreaks-2015-11?IR=T |url-status=live |archive-url=https://web.archive.org/web/20260321174024/https://www.businessinsider.com/chipotles-past-food-poisoning-outbreaks-2015-11?IR=T |archive-date=21 Mar 2026 |access-date=15 March 2026 |website=Business Insider}}</ref><ref>{{Cite web |last=Hirsh |first=April |date=August 2008 |title=Outbreak In Ohio: Cost Of The 2008 Norovirus Incident In Kent |url=https://policymattersohio.org/wp-content/uploads/2011/10/OutbreakInOhio2008.pdf |url-status=live |archive-url=https://web.archive.org/web/20260321174415if_/https://policymattersohio.org/wp-content/uploads/2011/10/OutbreakInOhio2008.pdf |archive-date=21 Mar 2026 |access-date=15 March 2026 |website=Policy Matters Ohio}}</ref>
|-
|'''E.Coli July'''
|2015
|In July, it was reported that 5 people became infected with E.Coli in Seattle, with 2 requiring medical attention, however the original source remains unknown.<ref name=":3">{{Cite web |last=Marves |first=Cindy |date=12 March 2022 |title=Food Poisoning at Chipotle {{!}} A History of Food Safety Issues |url=https://www.foodpoisoningnews.com/food-poisoning-at-chipotle-a-history-of-food-safety-issues/ |url-status=live |archive-url=https://web.archive.org/web/20260321174400/https://www.foodpoisoningnews.com/food-poisoning-at-chipotle-a-history-of-food-safety-issues/ |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=Food Poisoning News}}</ref>
|-
|'''E.Coli August'''
|2015
|In August, 80 customers and 18 employees became ill at a Chipotle restaurant located in Simi Valley Town Center. Although the exact case remains unknown, it's speculated that over 200 victims were involved in the outbreak.<ref name=":3" />
|-
|'''Norovirus Outbreak'''
|2015
|In August, over 230 customers became ill in Simi Valley California for inadequate food safety practices, resulting in one requiring medical attention. After several complaints of customers and employees becoming ill, Chipotle was inspected on August 24, with the result finding the company lacked pest control, sanitation, maintenance, employees with food handlers cards, cleaned and maintained restrooms, and floor tiles. Additionally, there was gaps in soda fountains, mildew on deflector panels inside ice machine, food being held at unsafe temperatures, and grease and food debris in deep flyer. Several more inspections was conducted on August 27 till September. 17, fixing some of the food safety violations and implementing procedures such as requiring employees to watch their hands.<ref>{{Cite web |last=Flynn |first=Dan |date=16 December 2015 |title=Chipotle’s First Norovirus Outbreak in California was Larger Than Boston College’s |url=https://www.foodsafetynews.com/2015/12/chipotles-first-norovirus-outbreak-in-california-was-larger-than-boston-colleges/ |url-status=live |archive-url=https://web.archive.org/web/20260321174411/https://www.foodsafetynews.com/2015/12/chipotles-first-norovirus-outbreak-in-california-was-larger-than-boston-colleges/ |archive-date=21 Mar 2026 |access-date=15 March 2025 |website=Food Safety News}}</ref>
|-
|'''Salmonella'''
|2015
|In August, across 22 locations in Newport Minnesota,  64 people became ill, with 9 individuals requiring medical attention after eating products containing tomatoes served between August 16 through 28.<ref>{{Cite web |last=Murray |first=Jessica |last2=Kim |first2=Hyun |date=15 March 2026 |title=Chipotle Mexican Grill's Food Crisis Conundrum |url=https://www.chrie.org/assets/docs/JHTC-case-notes/JHTC-vol-8/JHTC_Vol%208_Issue%203_Murray_Case.pdf |url-status=live |archive-url=https://web.archive.org/web/20220525162751/https://www.chrie.org/assets/docs/JHTC-case-notes/JHTC-vol-8/JHTC_Vol%208_Issue%203_Murray_Case.pdf |archive-date=25 May 2022 |access-date=15 March 2026 |website=chrie.org}}</ref>
|-
|'''E.Coli October'''
|2015
|In October, 55 people were infected with STEC O26, with 21 needing hospitalization after eating chipotle at Washington and Oregon. This resulted in the company closing 43 locations, and a investigation was conducted by Center for Disease Control and Prevention.<ref>{{Cite web |date=1 February 2016 |title=2015 E. coli Outbreak Linked to Chipotle Mexican Grill Restaurants |url=https://archive.cdc.gov/www_cdc_gov/ecoli/2015/o26-11-15/index.html |url-status=live |archive-url=https://web.archive.org/web/20260321174420/https://archive.cdc.gov/www_cdc_gov/ecoli/2015/o26-11-15/index.html |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=Center for Disease Control and Prevention}}</ref>
|-
|'''Norovirus'''
|2015
|
|-
|'''Norovirus'''
|2017
|
|-
|'''Clostridium perfringens'''
|2018
|
|-
|'''Bowls Contain Caner Chemicals'''
|2019
|On August 5, The Counter published a report that highlighted Chipotle bowls not being composable, with instead containing a chemical known as polyfluoroalkyl substances ( or PFAS). This can cause severe health problems to consumers, including  kidney and testicular cancer.<ref>{{Cite web |last=McCarthy |first=Kelly |last2=Strauss |first2=Eric |date=9 August 2019 |title=Here's why compostable bowls like the ones at Chipotle could be a public health concern |url=https://abcnews.com/GMA/Food/compostable-bowls-light-report-harmful-chemicals/story?id=64851491 |url-status=live |archive-url=https://web.archive.org/web/20260321174432/https://abcnews.com/GMA/Food/compostable-bowls-light-report-harmful-chemicals/story?id=64851491 |archive-date=21 Mar 2026 |access-date=16 March 2026 |website=ABC News}}</ref><ref>{{Cite web |last=Fassler |first=Joe |date=5 August 2019 |title=The bowls at Chipotle and Sweetgreen are supposed to be compostable. They contain cancer-linked “forever chemicals.” |url=https://thecounter.org/pfas-forever-chemicals-sweetgreen-chipotle-compostable-biodegradable-bowls/ |url-status=live |archive-url=https://web.archive.org/web/20260321174658/https://thecounter.org/pfas-forever-chemicals-sweetgreen-chipotle-compostable-biodegradable-bowls/ |archive-date=21 Mar 2026 |access-date=16 March 2026 |website=The Counter}}</ref> it is unknown if any customers were affected due to the bowls, however in March 2020, Chipotle introduced new composable bowls that were more safe to the consumer,<ref>{{Cite web |last=Heasman |first=Chris |date=22 September 2020 |title=Scandals Chipotle Can Never Live Down |url=https://www.mashed.com/250704/scandals-chipotle-can-never-live-down/ |url-status=live |archive-url=https://web.archive.org/web/20260321174706/https://www.mashed.com/250704/scandals-chipotle-can-never-live-down/ |archive-date=21 Mar 2026 |access-date=13 March 2026 |website=Mashed}}</ref>
|-
|'''Rodent Found Inside Burritos'''
|2025
|Around December, a customer filed a lawsuit against Chipotle after finding out a rodent was inside her burrito. The lawsuit alleges she suffered emotional distress, and "severe bodily injuries".  Chipotle responded by saying on the news "Internal agents of Chipotle analyzed the evidence both in person and in photographs and are confident the object is a chicken tendon/ligament".<ref>{{Cite web |last=Kakwani |first=Jigyasa |date=11 December 2025 |title=US Woman Claims She Bit Into Rodent Inside Chipotle Burrito Bowl, Sues Chain |url=https://www.ndtv.com/food/us-woman-claims-she-bit-into-rodent-inside-chipotle-burrito-bowl-sues-chain-9791182 |url-status=live |archive-url=https://web.archive.org/web/20260321174716/https://www.ndtv.com/food/us-woman-claims-she-bit-into-rodent-inside-chipotle-burrito-bowl-sues-chain-9791182 |archive-date=21 Mar 2026 |access-date=14 March 2026 |website=NDTV}}</ref><ref>{{Cite web |last=Edward |first=Reginald |date=14 March 2026 |title=Chipotle Lawsuit: Woman Claims Rodent in Burrito |url=https://digitalchew.com/2025/12/10/chipotle-lawsuit-woman-claims-rodent-in-burrito/ |url-status=live |archive-url=https://web.archive.org/web/20260321174734/https://digitalchew.com/2025/12/10/chipotle-lawsuit-woman-claims-rodent-in-burrito/ |archive-date=21 Mar 2026 |access-date=14 March 2026 |website=Digital Chew}}</ref> As of May 2026, the lawsuit is still in progress.
|}
==See also==
==See also==


Retrieved from "https://consumerrights.wiki/w/Chipotle"