Best Buy discontinuation of Insignia Connect: Difference between revisions
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* Development started: January 2025 | *Development started: January 2025 | ||
* Current stage: Writing | *Current stage: Writing | ||
* Priority: Low | *Priority: Low | ||
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| colspan="2" |''This article needs additional work to meet our quality standards. Please help improve it by [[Talk:Best Buy Discontinuation of Insignia Connect App|discussing changes]] or contributing improvements.'' | | colspan="2" |''This article needs additional work to meet our quality standards. Please help improve it by [[Talk:Best Buy Discontinuation of Insignia Connect App|discussing changes]] or contributing improvements.'' | ||
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On November 6, 2019, [[Best Buy]] discontinued support for its Insignia Connect app.<ref name=":0">[https://web.archive.org/web/20241124004857/https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 Insignia. "Insignia Connect Product Validation Site." November 5, 2019.]</ref> This resulted in major functionality losses for affected Insignia products that used the service. | On November 6, 2019, [[Best Buy]] discontinued support for its Insignia Connect app.<ref name=":0">[https://web.archive.org/web/20241124004857/https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 Insignia. "Insignia Connect Product Validation Site." November 5, 2019.]</ref> This resulted in major functionality losses for affected Insignia products that used the service. | ||
== Background == | ==Background== | ||
Insignia is a private label brand that Best Buy uses to stock its own items alongside name-brands within its stores.<ref>[https://web.archive.org/web/20241124004857/https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 Best Buy. "Best Buy Brands."]</ref> | Insignia is a private label brand that Best Buy uses to stock its own items alongside name-brands within its stores.<ref>[https://web.archive.org/web/20241124004857/https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 Best Buy. "Best Buy Brands."]</ref> | ||
== Affected | ==Affected products<ref name=":0" />== | ||
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== Consumer | ==Consumer harm== | ||
=== Compensation | ===Compensation with a catch=== | ||
Best Buy did provide compensation to customers affected by the discontinuation, however, this was only in the form of a partial refund in the form of a virtual gift card that was determined by the product type.<ref name=":1">[https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine Insgnia. "FAQ." December 12, 2019.]</ref><ref name=":0" /> Customers were also only able to redeem up to 10 serial numbers for product refunds, even if they owned more affected products.<ref name=":2" /><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days after the discontinuation date.<ref name=":3">[https://web.archive.org/web/20191209200148/https://bestbuy.symphonysummit.com/insignia.web/ Insignia. "Insignia Connect Product Validation Site." November 9, 2019.]</ref> | Best Buy did provide compensation to customers affected by the discontinuation, however, this was only in the form of a partial refund in the form of a virtual gift card that was determined by the product type.<ref name=":1">[https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine Insgnia. "FAQ." December 12, 2019.]</ref><ref name=":0" /> Customers were also only able to redeem up to 10 serial numbers for product refunds, even if they owned more affected products.<ref name=":2" /><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days after the discontinuation date.<ref name=":3">[https://web.archive.org/web/20191209200148/https://bestbuy.symphonysummit.com/insignia.web/ Insignia. "Insignia Connect Product Validation Site." November 9, 2019.]</ref> | ||
=== Harm to | ===Harm to consumer ownership=== | ||
=== Generation of E- | ===Generation of E-waste=== | ||
== See Also == | ==See Also== | ||
* [[Retroactively amended purchase]] | *[[Retroactively amended purchase]] | ||
== References == | ==References== | ||
<references /> | <references /> | ||
[[Category:Best Buy]] | [[Category:Best Buy]] | ||
[[Category:Discontinued products]] | [[Category:Discontinued products]] | ||