DMarket

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DMarket

Basic information
Founded	2017
Legal Structure	DMarket Ltd
Industry	Digital goods
Also known as
Official website	https://dmarket.com/

DMarket is an international online blockchain-based marketplace for trading and buying virtual assets from games located on Steam such as Counter-Strike 2, Team Fortress 2 and others. The company’s headquarters are located in America, and it has development roots in Ukraine.

Consumer impact summary

Privacy policy

• Collects personal data and retains it for an unspecified period of time.
• Shares personal data with broad categories of third parties.
• Collects detailed technical identifiers that can be used to track users devices.
• Does not respond to browser "Do Not Track" (DNT) privacy signals

Terms of Use

• Reserves the right to disable or shut down the website permanently for any reason.
• Inactive account can be terminated without any refund.
• Account can be terminated based on suspicion or "non-ordinary use" without notice.
• Terminated or suspended account may have its balance forfeited.
• Deposited money can´t be withdrawn, unless it comes from selling items.

Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the DMarket category.

DMarket bans users from Russia and Belarus (2022)

DMarket has prohibited registration on the platform for users from Russia and Belarus. Accounts of previously registered users from these regions were frozen without prior notice and their balances remain inaccessible.

DMarket requires submission of sensitive personal details to delete account.

[1] Shows the account deletion page on DMarket. [2] Shows the request submission form on DMarket. [3] Shows the "GDPR form" sent by DMarket support.

To delete a DMarket account regardless if or any transactions were made, a user must submit a request on the DMarket websites [image-n1] that includes proof of ownership with screenshots and a detailed explanation. After submission [image-n2], DMarket support sends a "GDPR form" [image-n3] requiring full name, government ID, home address and other personal data. This applies to accounts that have not completed "KYC" (Know Your Customer) verification as well.

This appears to violate GDPR's minimization principle , as the personal data required to delete an account exceeds what was necessary to create the account. DMarket forces users to provide additional sensitive information than were not originally collected, which is disproportionate and potentially non-compliant with GDPR. DMarket refuses to provide specific legal basis for why this information is needed, [image-n4] leaving users without justification. As a result, users are effectively prevented from exercising their Right to erasure unless they disclose unnecessary personal information, undermining the foundation and the requirements of the regulation.

See also

Link to relevant theme articles or companies with similar incidents.

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