PETKIT Pura Max 2 — Region-Lock: Difference between revisions

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{{StubNotice}}{{ToneWarning}}{{IncidentCargo

{{Cleanup|reason=Needs updating to follow incident page formatting. See [[Template:IncidentPreload]].}}

{{IncidentCargo

|Company=Petkit

|StartDate=2025-09-01

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|Type=Product Termination

|Description=PETKIT Pura Max 2 – beware of regional lock scam

}}'''PETKIT Pura Max 2''' is an automatic litter box manufactured in China that connects to Wi-Fi. Users report upon leaving China that the company locks the device once connected to the internet.

}}

'''PETKIT Pura Max 2''' is an automatic litter box manufactured in China that connects to Wi-Fi. Users report upon leaving China that the company locks the device once connected to the internet.

==What Happened==

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<blockquote>“The system is designed to automatically enforce regional restrictions for compliance and technical reasons. Once the system detects the device is operating outside its designated region, the blocking is triggered automatically… we do not have access or tools to override it.”</blockquote>

=== Why This Is a Consumer Rights Issue ===

===Why This Is a Consumer Rights Issue===

*PETKIT never disclosed any '''regional restriction''' before purchase.

*Customers are not warned that the product will stop functioning abroad.

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==Evidence==

*Photos of the device, serial number, and box https://consumerrights.wiki/images/c/ce/Photo_2025-10-06_22-11-03_%283%29.jpg https://consumerrights.wiki/images/5/59/IMG_2972.JPG

*Photos of the device, serial number, and box https://consumerrights.wiki/images/c/ce/Photo_2025-10-06_22-11-03_%283%29.jpg ([https://web.archive.org/web/20260217180938/https://consumerrights.wiki/images/c/ce/Photo_2025-10-06_22-11-03_(3).jpg Archived]) https://consumerrights.wiki/images/5/59/IMG_2972.JPG ([https://web.archive.org/web/20260217180938/https://consumerrights.wiki/images/5/59/IMG_2972.JPG Archived])

*Email correspondence with PETKIT support (Ticket: ud:00cd22c0) [[:File:Gmail ~~print~~.pdf]]

*Email correspondence with PETKIT support (Ticket: ud:00cd22c0) [[:File:PETKIT Gmail correspondence region-lock support.pdf]] ([https://web.archive.org/web/20260407172347if_/https://consumerrights.wiki/images/e/e0/PETKIT_Gmail_correspondence_region-lock_support.pdf Archived])

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-{{StubNotice}}{{ToneWarning}}{{IncidentCargo
+{{StubNotice}}
+{{ToneWarning}}
+{{Cleanup|reason=Needs updating to follow incident page formatting. See [[Template:IncidentPreload]].}}
+{{IncidentCargo
 |Company=Petkit
 |StartDate=2025-09-01
@@ Line 9: / Line 12: @@
 |Type=Product Termination
 |Description=PETKIT Pura Max 2 – beware of regional lock scam
-}}'''PETKIT Pura Max 2''' is an automatic litter box manufactured in China that connects to Wi-Fi. Users report upon leaving China that the company locks the device once connected to the internet.
+}}
+'''PETKIT Pura Max 2''' is an automatic litter box manufactured in China that connects to Wi-Fi. Users report upon leaving China that the company locks the device once connected to the internet.
 ==What Happened==
@@ Line 26: / Line 31: @@
 <blockquote>“The system is designed to automatically enforce regional restrictions for compliance and technical reasons. Once the system detects the device is operating outside its designated region, the blocking is triggered automatically… we do not have access or tools to override it.”</blockquote>
-=== Why This Is a Consumer Rights Issue ===
+===Why This Is a Consumer Rights Issue===
 *PETKIT never disclosed any '''regional restriction''' before purchase.
 *Customers are not warned that the product will stop functioning abroad.
@@ Line 36: / Line 41: @@
 ==Evidence==
-*Photos of the device, serial number, and box https://consumerrights.wiki/images/c/ce/Photo_2025-10-06_22-11-03_%283%29.jpg  https://consumerrights.wiki/images/5/59/IMG_2972.JPG
+*Photos of the device, serial number, and box https://consumerrights.wiki/images/c/ce/Photo_2025-10-06_22-11-03_%283%29.jpg ([https://web.archive.org/web/20260217180938/https://consumerrights.wiki/images/c/ce/Photo_2025-10-06_22-11-03_(3).jpg Archived]) https://consumerrights.wiki/images/5/59/IMG_2972.JPG ([https://web.archive.org/web/20260217180938/https://consumerrights.wiki/images/5/59/IMG_2972.JPG Archived])
-*Email correspondence with PETKIT support (Ticket: ud:00cd22c0) [[:File:Gmail print.pdf]]
+*Email correspondence with PETKIT support (Ticket: ud:00cd22c0) [[:File:PETKIT Gmail correspondence region-lock support.pdf]] ([https://web.archive.org/web/20260407172347if_/https://consumerrights.wiki/images/e/e0/PETKIT_Gmail_correspondence_region-lock_support.pdf Archived])