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'''PNC Bank''' is a banking subsidiary of '''{{Wplink|PNC Financial Services}}''' and the product of a merger of two Pennsylvania-based banks in 1983, Pittsburgh National Corporation and Provident National Corporation. This bank operates in twenty-seven states of the U.S.A. and is one of the largest banks in the country.<ref>{{Cite web |author= |title=Corporate History |url=https://www.pnc.com/en/about-pnc/company-profile/legacy-project/corporate-history.html#accordion-fa14ccbf17-item-360742110a |website=PNC |date= |access-date=12 Nov 2025 |url-status=live}}</ref> PNC Bank in continuation to its precursor corporations has been in business for around 160 years.<ref>{{Cite web |author= |title=About PNC Financial Services |url=https://www.pnc.com/en/about-pnc.html?lnksrc=topnav |website=PNC |date= |access-date=12 Nov 2025 |url-status=live}}</ref>
'''PNC Bank''' is a banking subsidiary of '''{{Wplink|PNC Financial Services}}''' and the product of a merger of two Pennsylvania-based banks in 1983, Pittsburgh National Corporation and Provident National Corporation. This bank operates in twenty-seven states of the U.S.A. and is one of the largest banks in the country.<ref>{{Cite web |author= |title=Corporate History |url=https://www.pnc.com/en/about-pnc/company-profile/legacy-project/corporate-history.html#accordion-fa14ccbf17-item-360742110a |website=PNC |date= |access-date=12 Nov 2025 |url-status=live |archive-url=http://web.archive.org/web/20251210235520/https://www.pnc.com/en/about-pnc/company-profile/legacy-project/corporate-history.html |archive-date=10 Dec 2025}}</ref> PNC Bank in continuation to its precursor corporations has been in business for around 160 years.<ref>{{Cite web |author= |title=About PNC Financial Services |url=https://www.pnc.com/en/about-pnc.html?lnksrc=topnav |website=PNC |date= |access-date=12 Nov 2025 |url-status=live |archive-url=http://web.archive.org/web/20260127095423/https://www.pnc.com/en/about-pnc.html?lnksrc=topnav |archive-date=27 Jan 2026}}</ref>


==Consumer impact summary==
==Consumer impact summary==
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==Incidents==
==Incidents==
===Forced arbitration (''2025'')===
===Forced arbitration (''2025'')===
[[File:Screenshot From 2025-10-23 12-26-41.png|thumb|PNC Online Banking Service Maintenance Email (Screen Capture) Sent Oct 17, 25 and Oct 22, 25 Pt1]]
[[File:PNC Bank maintenance email 1.png|thumb|PNC Online Banking Service Maintenance Email (Screen Capture) Sent Oct 17, 25 and Oct 22, 25 Pt1]]
PNC Online Banking is set to require the signing of a forced arbitration clause in their newly named ''Digital Services Agreement'' after their coming "Banking Upgrade" set to take place Friday, Oct 24, 10:00 pm ET through to (at the latest) Sunday, Oct 26 (of year 2025) in order to use their online services. Whether or not access to funds will be disabled before signing is unknown.   
PNC Online Banking is set to require the signing of a forced arbitration clause in their newly named ''Digital Services Agreement'' after their coming "Banking Upgrade" set to take place Friday, Oct 24, 10:00 pm ET through to (at the latest) Sunday, Oct 26 (of year 2025) in order to use their online services. Whether or not access to funds will be disabled before signing is unknown.   


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THROUGH ARBITRATION, RATHER THAN THROUGH JURY TRIAL."</blockquote>
THROUGH ARBITRATION, RATHER THAN THROUGH JURY TRIAL."</blockquote>
[[File:Screenshot From 2025-10-23 12-55-07 (Censored OK).png|thumb|PNC Online Banking Service Maintenance Email (Screen Capture and Censor) Sent Oct 17, 25 and Oct 22, 25 Pt2]]
[[File:PNC Bank maintenance email 2.png|thumb|PNC Online Banking Service Maintenance Email (Screen Capture and Censor) Sent Oct 17, 25 and Oct 22, 25 Pt2]]
(See Reference For PDF)
(See Reference For PDF)


Prior [[PNC August 2025 Virtual Wallet Fine Print|agreements]] with PNC bank for use of their online banking software (PNC ''Virtual Wallet'') (latest found agreement was August 2025) also included an ''Arbitration Clause'' (''Arbitration Provision'') along with a "YOUR RIGHT TO OPT OUT; EFFECT OF ARBITRATION" clause, allowing users to opt out of this provision upon mailing to PNC a letter as described on page 17 in ''PNC August 2025 Virtual Wallet Fine Print'' within 45 days of either notice of the arbitration clause or opening of the account, whichever is later (see reference below).   
Prior agreements with PNC bank for use of their online banking software (PNC ''Virtual Wallet'') (latest found agreement was August 2025) also included an ''Arbitration Clause'' (''Arbitration Provision'') along with a "YOUR RIGHT TO OPT OUT; EFFECT OF ARBITRATION" clause, allowing users to opt out of this provision upon mailing to PNC a letter as described on page 17 in ''PNC August 2025 Virtual Wallet Fine Print'' within 45 days of either notice of the arbitration clause or opening of the account, whichever is later (see reference below).   


Although the ''Digital Services Agreement'' (DSA) states on its first page that it is "Effective July 25, 2025", it seems PNC Bank will require a signature from its users to legitimize its new policy. This new agreement, contrary to the agreement found in the ''PNC August 2025 Virtual Wallet Fine Print'' does not appear to include an OPT OUT provision.  
Although the ''Digital Services Agreement'' (DSA) states on its first page that it is "Effective July 25, 2025", it seems PNC Bank will require a signature from its users to legitimize its new policy. This new agreement, contrary to the agreement found in the ''PNC August 2025 Virtual Wallet Fine Print'' does not appear to include an OPT OUT provision.  


==References==
==References==
{{Reflist}}
{{Reflist}}https://consumerrights.wiki/images/b/b5/PNC_Bank_2025_digital_services_agreement.pdf ([https://web.archive.org/web/20260407173735if_/https://consumerrights.wiki/images/b/b5/PNC_Bank_2025_digital_services_agreement.pdf Archived])


[[File:2025 digital services agreement.pdf|thumb|0x0px|PNC Bank 2025 Digital Services Agreement]]
https://consumerrights.wiki/images/c/c8/PNC_Bank_2023_olb_service_agreement.pdf ([https://web.archive.org/web/20260407173750if_/https://consumerrights.wiki/images/c/c8/PNC_Bank_2023_olb_service_agreement.pdf Archived])
[[File:2023 olb-service-agreement.pdf|thumb|PNC Bank 2023 (old) Online Banking Service Agreement]]
 
[[File:Aug 2025 Virtual Wallet Fine Print.pdf|thumb|PNC August 2025 Virtual Wallet Fine Print]]
https://consumerrights.wiki/images/1/15/PNC_Bank_Aug_2025_Virtual_Wallet_Fine_Print.pdf ([https://web.archive.org/web/20260407173803if_/https://consumerrights.wiki/images/1/15/PNC_Bank_Aug_2025_Virtual_Wallet_Fine_Print.pdf Archived])
[https://www.pnc.com/content/dam/digital-assets/en/documents/digital_services_agreement.pdf][https://www.pnc.com/content/dam/pnc-com/pdf/personal/OnlineBanking/olb-service-agreement.pdf][https://www.pnc.com/en/personal-banking.html][https://www.pnc.com/en/about-pnc.html?lnksrc=topnav][https://www.pnc.com/en/about-pnc/company-profile/legacy-project/corporate-history.html#accordion-fa14ccbf17-item-360742110a]
 
https://www.pnc.com/en/personal-banking.html ([https://web.archive.org/web/20260407015247/https://www.pnc.com/en/personal-banking.html Archived])


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