Invitation Homes

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Invitation Homes

Basic information
Founded	2012
Legal Structure
Industry
Also known as
Official website	https://www.invitationhomes.com/

Invitation Homes is an American home leasing company founded in 2012.

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Incidents

Add one-paragraph summaries of incidents below in sub-sections, which link to each incident's main article while linking to the main article and including a short summary. It is acceptable to create an incident summary before the main page for an incident has been created. To link to the page use the "Hatnote" or "Main" templates.

If the company has numerous incidents then format them in a table (see Amazon for an example).

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Invitation Homes category.

Example incident one (date)

Main article: link to the main CR Wiki article

Short summary of the incident (could be the same as the summary preceding the article).

Example incident two (date)

...

Mandatory subscriptions

Mandatory Ring subscription

Main article: link to the main CR Wiki article

Rent includes a subscription to a "Smart Home" service, consisting of remote locking and thermostat control, and for some properties, Ring: a video doorbell known to pose major privacy and security risks. This is a required subscription fee, and renters cannot opt out of any part of it.

A 2019 email from Invitation Homes' CEO called on the senior vice president responsible for overseeing the company's fee program to "juice this hog" by making the smart home fee mandatory for renters.

Text on the Invitation Homes website explaining that the "smart home technology" (including Ring) is required.

The monthly "Smart Home" fee, including the Ring subscription (Video Doorbell).

Stealing renters' deposits

A complaint from the FTC quotes:

"The FTC also alleges that Invitation Homes has systematically withheld renters' security deposits when they moved out of the company's houses, including by deceptively and unfairly charging them for normal wear-and-tear, damages that existed before renters moved in, and even renovations. These charges were not renters' responsibility and directly contradicted Invitation Homes' clear representations to prospective renters that security deposits would be charged only for damage the resident caused beyond normal wear and tear."

"[...] Invitation Homes' security deposit refund practices were far outside of national norms, with the complaint noting that, between 2020 and 2022, Invitation Homes returned only 39.2% of consumers total security deposit dollars collected, compared to the national average of 63.9%."

Products

This is a list of the company's product lines with articles on this wiki.

• Example product line one (release date): Short summary of the product's incidents.
• Example product line two (release date):

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See also

Link to relevant theme articles or companies with similar incidents.

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