McDonald's: Difference between revisions
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{{CompanyCargo | {{CompanyCargo | ||
|Founded=1940 | |Founded=15 May 1940 | ||
|Industry=Food | |Industry=Food | ||
|Type=Public | |Type=Public | ||
|Website=https://corporate.mcdonalds.com/corpmcd/home.html,https://www.mcdonalds.com/us/en-us.html | |Website=https://corporate.mcdonalds.com/corpmcd/home.html,https://www.mcdonalds.com/us/en-us.html | ||
|Logo=McDonald's Golden Arches | |Logo=McDonald's Golden Arches.webp | ||
|Description= | |||
}} | |||
Founded | Founded on 15 May 1940 by Richard and Maurie McDonald, '''{{Wplink|McDonald's|McDonald's Corporation}}''' is an American fast-food restaurant chain with a net worth of $230.52 billion and owning 36,500 stores across 100 countries.<ref>{{Cite web |date=20 January 2026 |title=How Many McDonald's Restaurants Are There in the United States? |url=https://www.locationscloud.com/intelligence-reports/mcdonalds-usa/ |url-status=live |archive-url=http://web.archive.org/web/20251129180454/https://www.locationscloud.com/intelligence-reports/mcdonalds-usa/ |archive-date=29 Nov 2025 |access-date=5 Feb 2026 |website=Locations Cloud}}</ref> Besides food services, McDonald's offers other services and product with their own AI assistant named Olivia, [https://mcdelivery.co.in/bug-bounty bug bounty hunter program] (only in India), McDelivery, the McDonald's App, and its spinoff restaurant {{Wplink|CosMc's}} (closed on 23 May 2025). | ||
McDonald's is part of several organizations and partnerships, like the [https://www.sourcewatch.org/index.php?title=National_Restaurant_Association National Restaurant Association], [https://www.sourcewatch.org/index.php?title=International_Franchise_Association International Franchise Association] and [https://corporate.mcdonalds.com/corpmcd/our-stories/article/mcd-google-cloud-announce-partnership.html google cloud partnership.] | McDonald's is part of several organizations and partnerships, like the [https://www.sourcewatch.org/index.php?title=National_Restaurant_Association National Restaurant Association], [https://www.sourcewatch.org/index.php?title=International_Franchise_Association International Franchise Association] and [https://corporate.mcdonalds.com/corpmcd/our-stories/article/mcd-google-cloud-announce-partnership.html google cloud partnership.] | ||
==Consumer | ==Consumer impact summary== | ||
{{Ph-C-CIS}} | |||
*Privacy Concerns | *Privacy Concerns | ||
*Security Vulnerabilities | *Security Vulnerabilities | ||
| Line 17: | Line 19: | ||
*False Advertising | *False Advertising | ||
==Incidents== | |||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | |||
{| class="wikitable" | {| class="wikitable" | ||
|+ | |+ | ||
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|McDonald's Customer Database Hack | |McDonald's Customer Database Hack | ||
|2010 | |2010 | ||
|McDonald's advertisement partner | |McDonald's advertisement partner, {{Wplink|Leo Burnett Worldwide#References|Arc Worldwide}}, hired an email database management firm Silverpop Systems<ref>{{Cite web |last=Charette |first=Robert |date=15 Dec 2010 |title=McDonald's Data Breach: Supersized? |url=https://spectrum.ieee.org/mcdonalds-data-breach-supersized |url-status=live |archive-url=http://web.archive.org/web/20240420080626/https://spectrum.ieee.org/mcdonalds-data-breach-supersized |archive-date=20 Apr 2024 |access-date=13 Feb 2026 |website=IEEE.org}}</ref><ref>{{Cite web |last=Constantin |first=Lucian |date=15 Dec 2010 |title=Leaks at Walgreens, McDonald's, deviantART and 100 Others Linked to Single Breach |url=https://news.softpedia.com/news/Leaks-at-Walgreens-McDonald-s-deviantART-and-100-Others-Linked-to-Single-Breach-172797.shtml |url-status=live |archive-url=http://web.archive.org/web/20101218232130/http://news.softpedia.com:80/news/Leaks-at-Walgreens-McDonald-s-deviantART-and-100-Others-Linked-to-Single-Breach-172797.shtml |archive-date=18 Dec 2010 |access-date=13 Feb 2026 |website=SoftPedia}}</ref> that suffered a massive security breach, resulting in customers' email addresses, names, phone numbers, and postal addresses being leaked.<ref>{{Cite web |last=Karp |first=Gregory |date=13 Dec 2010 |title=Security breaches at three firms expose vulnerability of customer information |url=https://www.latimes.com/archives/la-xpm-2010-dec-13-la-fi-mcdonalds-20101213-story.html |url-status=live |archive-url=http://web.archive.org/web/20260213213751/https://www.latimes.com/archives/la-xpm-2010-dec-13-la-fi-mcdonalds-20101213-story.html |archive-date=13 Feb 2026 |access-date=13 Feb 2026 |website=Los Angeles Time}}</ref><ref>{{Cite web |date=13 Dec 2010 |title=Hackers Steal Customer Data from McDonald's Partner Database |url=https://thehackernews.com/2010/12/hackers-steal-mcdonalds-customer-data.html |url-status=live |archive-url=http://web.archive.org/web/20260213213751/https://thehackernews.com/2010/12/hackers-steal-mcdonalds-customer-data.html |archive-date=13 Feb 2026 |access-date=13 Feb 2026 |website=The Hacker News}}</ref><ref>{{Cite web |date=13 Dec 2010 |title=McDonald’s says customer database hacked |url=https://www.mercurynews.com/2010/12/13/mcdonalds-says-customer-database-hacked/ |url-status=live |archive-url=http://web.archive.org/web/20170504172619/http://www.mercurynews.com/2010/12/13/mcdonalds-says-customer-database-hacked/ |archive-date=4 May 2017 |access-date=13 Feb 2026 |website=The Mercury News}}</ref> McDonald's didn't report on the amount of customers affected. | ||
|The hacker's have not been caught. | |The hacker's have not been caught. | ||
|- | |- | ||
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|McDonald's responded with a public statement and applying a patch for the vulnerability. | |McDonald's responded with a public statement and applying a patch for the vulnerability. | ||
|- | |- | ||
|McDonald's South Korea and Taiwan Hack | |[[McDonald's South Korea and Taiwan Hack]] | ||
|2021 | |2021 | ||
|McDonald's was hacked in Taiwan, US (though very minimal impact) and South Korea that included customers emails, phone numbers, and delivery addresses. Details for this lawsuits remain limited, however the company did report of it not being ransomware and collaborating with authorities on the issue. <ref>{{Cite web |last=Lyngaas |first=Sean |date=11 | |McDonald's was hacked in Taiwan, US (though very minimal impact), and South Korea that included customers emails, phone numbers, and delivery addresses. Details for this lawsuits remain limited, however the company did report of it not being ransomware and collaborating with authorities on the issue.<ref>{{Cite web |last=Lyngaas |first=Sean |date=11 Jun 2021 |title=McDonald’s discloses hack of customer data in South Korea and Taiwan |url=https://cyberscoop.com/mcdonalds-hack-korea-taiwan-customers/ |url-status=live |archive-url=http://web.archive.org/web/20251014202640/https://cyberscoop.com/mcdonalds-hack-korea-taiwan-customers/ |archive-date=14 Oct 2025 |access-date=2 Feb 2026 |website=Cyberscoop}}</ref><ref>{{Cite web |date=14 June 2021 |title=McDonald's Corp suffers data breach |url=https://www.securitymagazine.com/articles/95404-mcdonalds-corp-suffers-data-breach |url-status=live |archive-url=http://web.archive.org/web/20251112104952/https://www.securitymagazine.com/articles/95404-mcdonalds-corp-suffers-data-breach |archive-date=12 Nov 2025 |access-date=2 Feb 2026 |website=Security Magazine}}</ref><ref>{{Cite web |last=Sabet |first=Keumars |date=14 Jun 2021 |title=Personal data exposed in McDonald’s data breach |url=https://www.itpro.com/security/data-breaches/359862/personal-data-exposed-in-mcdonalds-data-breach |url-status=live |archive-url=http://web.archive.org/web/20250428054719/https://www.itpro.com/security/data-breaches/359862/personal-data-exposed-in-mcdonalds-data-breach |archive-date=28 Apr 2025 |access-date=1 Feb 2026 |website=ITpro}}</ref> | ||
|The | |The hackers have not been caught, as this is still an ongoing issue. | ||
|- | |- | ||
|McDonald's fined for storing customer's data | |McDonald's fined for storing customer's data | ||
|2023 | |2023 | ||
|Hackers access personal data of 4.87 million customers due to McDonald's containing backup files of customers and not removing files after data retention period expired. <ref>{{Cite web |date=5 | |Hackers access personal data of 4.87 million customers due to McDonald's containing backup files of customers and not removing files after data retention period expired. <ref>{{Cite web |date=5 Feb 2026 |title=McDonald’s Korea fined $540k over data breach |url=https://qsrmedia.asia/legal/news/mcdonalds-korea-fined-540k-over-data-breach |url-status=live |archive-url=http://web.archive.org/web/20240530024741/https://qsrmedia.asia/legal/news/mcdonalds-korea-fined-540k-over-data-breach |archive-date=30 May 2024 |access-date=5 Feb 2026 |website=QSR Media Asia}}</ref><ref>{{Cite web |date=22 May 2023 |title=McDonald's Korea fined 696 million won for breach of customers' personal data |url=https://koreajoongangdaily.joins.com/2023/03/22/business/industry/McDonalds-McDonalds-Korea-personal-information/20230322173615661.html |url-status=live |archive-url=http://web.archive.org/web/20251006020216/https://koreajoongangdaily.joins.com/2023/03/22/business/industry/McDonalds-McDonalds-Korea-personal-information/20230322173615661.html |archive-date=6 Oct 2025 |access-date=5 Feb 2026 |website=Korea JoonAng Daily}}</ref> | ||
|McDonald's was fined 696 million wan ($532,110 ) | |McDonald's was fined 696 million wan ($532,110 ) | ||
|- | |- | ||
|McDonald's India McDelivery Security Vulnerability | |McDonald's India McDelivery Security Vulnerability | ||
|2024 | |2024 | ||
|An Security Researcher going by an alias Eaton, discovered an vulnerability that leaked costumers names, email addresses, phone numbers. vehicle numbers, profile pictures, and allowed tracking real-time location of their deliveries.<ref>{{Cite web |date=19 | |An Security Researcher going by an alias Eaton, discovered an vulnerability that leaked costumers names, email addresses, phone numbers. vehicle numbers, profile pictures, and allowed tracking real-time location of their deliveries.<ref>{{Cite web |date=19 Dec 2024 |title=I’m Lovin’ It: Exploiting McDonald’s APIs to hijack deliveries and order food for a penny |url=https://eaton-works.com/2024/12/19/mcdelivery-india-hack/ |url-status=live |archive-url=http://web.archive.org/web/20251107083737/https://eaton-works.com/2024/12/19/mcdelivery-india-hack/ |archive-date=7 Nov 2025 |access-date=8 February 2026 |website=EatonWorks}}</ref><ref>{{Cite web |last=McKinney |first=Derek |date=23 Dec 2024 |title=McDonalds delivery customers put at risk by possible data breach |url=https://derektmckinney.com/mcdonalds-delivery-customers-put-at-risk-by-possible-data-breach/ |url-status=live |archive-url=http://web.archive.org/web/20250915151853/https://derektmckinney.com/mcdonalds-delivery-customers-put-at-risk-by-possible-data-breach/ |archive-date=15 September 2025 |access-date=8 February 2026 |website=derektmckinney}}</ref> | ||
|McDonald's Fixed the issue on August 23. On November 13, through their bounty program, sent Eaton an $240 amazon gift-card. | |McDonald's Fixed the issue on August 23. On November 13, through their bounty program, sent Eaton an $240 amazon gift-card. | ||
|} | |} | ||
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!Aftermath | !Aftermath | ||
|- | |- | ||
| | |{{Wplink|McLibel_case#Judgment|McDonald's Libel trial}} | ||
|1997 | |1997 | ||
|McDonald's sued environmental activists Helen Steel and David Morris over a | |McDonald's sued environmental activists Helen Steel and David Morris over a fact-sheet that contained claims of McDonald's environmental practices, treatment of animals, nutritional information, marketing towards children, and labor practices. The trial spanned nearly ten years, resulting in it being the longest trial in British history. | ||
|McDonald's was found liable for false advertising, mistreatment of animals, and liable for some environmental damage. The Court found that several claims were defamatory, rewarding McDonald's £60,000 in damages. | |McDonald's was found liable for false advertising, mistreatment of animals, and liable for some environmental damage. The Court found that several claims were defamatory, rewarding McDonald's £60,000 in damages. | ||
|- | |- | ||
|McDonald's violation of Illinois data protection law | |McDonald's violation of Illinois data protection law | ||
|2021 | |2021 | ||
|On July 20. Carpenter filled a class action lawsuit against McDonald's for collection of customers voice prints without prior consent. McDonald's attempted to dismiss the claim, arguing any voice data collected didn't meet criteria for an voiceprint because it doesn't identify an individual, however the dismissal was denied. <ref>{{Cite web |last=Blakey |first=John |date=28 May 2021 |title=Carpenter v. McDonald's Corporation (1:21-cv-02906) |url=https://www.courtlistener.com/docket/59950073/carpenter-v-mcdonalds-corporation/ |url-status=live |archive-url=http://web.archive.org/web/20240714095842/https://www.courtlistener.com/docket/59950073/carpenter-v-mcdonalds-corporation/ |archive-date=14 July 2024 |access-date=5 February 2026 |website=Court Listener}}</ref><ref>{{Cite web |date=23 | |On July 20. Carpenter filled a class action lawsuit against McDonald's for collection of customers voice prints without prior consent. McDonald's attempted to dismiss the claim, arguing any voice data collected didn't meet criteria for an voiceprint because it doesn't identify an individual, however the dismissal was denied. <ref>{{Cite web |last=Blakey |first=John |date=28 May 2021 |title=Carpenter v. McDonald's Corporation (1:21-cv-02906) |url=https://www.courtlistener.com/docket/59950073/carpenter-v-mcdonalds-corporation/ |url-status=live |archive-url=http://web.archive.org/web/20240714095842/https://www.courtlistener.com/docket/59950073/carpenter-v-mcdonalds-corporation/ |archive-date=14 July 2024 |access-date=5 February 2026 |website=Court Listener}}</ref><ref>{{Cite web |date=23 Mar 2023 |title=McDonald’s seeks ban to forbid confidential consumer information disclosure in voice data lawsuit |url=https://pogowasright.org/mcdonalds-seeks-ban-to-forbid-confidential-consumer-information-disclosure-in-voice-data-lawsuit/ |url-status=live |archive-url=http://web.archive.org/web/20240229213943/https://www.pogowasright.org/mcdonalds-seeks-ban-to-forbid-confidential-consumer-information-disclosure-in-voice-data-lawsuit/ |archive-date=29 Feb 2024 |access-date=5 Feb 2026 |website=PogowasRight}}</ref> | ||
|Still in progress | |Still in progress | ||
|- | |- | ||
|McDelivery orders Data Breach in South Korea | |McDelivery orders Data Breach in South Korea | ||
|2021 | |2021 | ||
|Customers who placed an McDelivery order in South Korea were affected by an data breach that exposes customers’ addresses, phone numbers, and email addresses. <ref>{{Cite web |last=Edwards |first=Jessy |date=7 | |Customers who placed an McDelivery order in South Korea were affected by an data breach that exposes customers’ addresses, phone numbers, and email addresses. <ref>{{Cite web |last=Edwards |first=Jessy |date=7 Oct 2021 |title=McDelivery Customers Serve McDonald’s Class Action Lawsuit After Data Breach |url=https://topclassactions.com/lawsuit-settlements/privacy/data-breach/mcdelivery-customers-serve-mcdonalds-class-action-lawsuit-after-data-breach/ |url-status=live |archive-url=http://web.archive.org/web/20231010122451/https://topclassactions.com/lawsuit-settlements/privacy/data-breach/mcdelivery-customers-serve-mcdonalds-class-action-lawsuit-after-data-breach/ |archive-date=10 October 2023 |access-date=5 February 2026 |website=Top Class Action}}</ref><ref>{{Cite web |last=Shaak |first=Erin |date=7 Oct 2021 |title=McDonald’s Hit with Class Action Over April 2021 Data Breach [DISMISSED] |url=https://www.classaction.org/blog/mcdonalds-hit-with-class-action-over-april-2021-data-breach |url-status=live |archive-url=http://web.archive.org/web/20250426173534/https://www.classaction.org/blog/mcdonalds-hit-with-class-action-over-april-2021-data-breach |archive-date=26 Apr 2025 |access-date=5 Feb 2026 |website=ClassAction}}</ref> | ||
|Case was dropped, both agreed to cover their own cost, however settlement agreements are unknown. | |Case was dropped, both agreed to cover their own cost, however settlement agreements are unknown. | ||
|- | |- | ||
|McDonald's False Advertising of McRib Ingredients | |McDonald's False Advertising of McRib Ingredients | ||
|2025 | |2025 | ||
|On December 23, Mcdonalds was sued for the product "McRib" not containing real rib meat. McDonald's responded by saying the product contains boneless pork mixed with barbecue sauce, onions, and pickles. <ref>{{Cite web |last=Cabbagestalk |first=Iesha |date=4 | |On December 23, Mcdonalds was sued for the product "McRib" not containing real rib meat. McDonald's responded by saying the product contains boneless pork mixed with barbecue sauce, onions, and pickles. <ref>{{Cite web |last=Cabbagestalk |first=Iesha |date=4 Jan 2026 |title=McDonald’s Hit With Class Action Lawsuit Over McRib Ingredients |url=https://balleralert.com/profiles/blogs/mcdonalds-sued-over-mcrib-ingredients/ |url-status=live |archive-url=http://web.archive.org/web/20260105021756/https://balleralert.com/profiles/blogs/mcdonalds-sued-over-mcrib-ingredients/ |archive-date=5 Jan 2026 |access-date=5 Feb 2026 |website=Baller Alert}}</ref> | ||
|Still in progress | |Still in progress | ||
|} | |} | ||
==See also== | ==See also== | ||
*[[7-Eleven]] | *[[7-Eleven]] | ||
*[[Domino's]] | *[[Domino's]] | ||
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==References== | ==References== | ||
{{ | {{Reflist}} | ||
[[Category:{{PAGENAME}}]] | [[Category:{{PAGENAME}}]] | ||
[[Category:Companies]] | |||