HealthEquity difficult login: Difference between revisions

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{{IncidentCargo

|StartDate=2025

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|Type=Cloud Lockout

|Description=HealthEquity, a health savings management service prevents simple logins. Instead using device passkeys which fail and lockout users.

}}HealthyEquity is a health savings management service, think HSA account from your employer. Logging into this service requires a per-device passkey and password or OAuth authentication is not permitted. These passkeys will not function on various Android models<ref>{{Cite web |last=@dotchianni |title=Can't log in without passkey. Can't create passkey. Can't get ahold of customer support. |url=https://www.reddit.com/r/healthequity/comments/1oix5u8/cant_log_in_without_passkey_cant_create_passkey/ |url-status=live |website=[[Reddit]]}}</ref>{{Ph-I-Int}}

}}HealthyEquity is a health savings management service, think HSA account from your employer. Logging into this service requires a per-device passkey and password or OAuth authentication is not permitted. These passkeys will not function on various Android models<ref>{{Cite web |last=u/dotchianni |title=Can't log in without passkey. Can't create passkey. Can't get ahold of customer support. |url=https://www.reddit.com/r/healthequity/comments/1oix5u8/cant_log_in_without_passkey_cant_create_passkey/ |url-status=live |website=[[Reddit]]}}</ref>{{Ph-I-Int}}

==Background==

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+{{Stub}}
 {{IncidentCargo
 |StartDate=2025
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 |Type=Cloud Lockout
 |Description=HealthEquity, a health savings management service prevents simple logins. Instead using device passkeys which fail and lockout users.
-}}HealthyEquity is a health savings management service, think HSA account from your employer. Logging into this service requires a per-device passkey and password or OAuth authentication is not permitted. These passkeys will not function on various Android models<ref>{{Cite web |last=@dotchianni |title=Can't log in without passkey. Can't create passkey. Can't get ahold of customer support. |url=https://www.reddit.com/r/healthequity/comments/1oix5u8/cant_log_in_without_passkey_cant_create_passkey/ |url-status=live |website=[[Reddit]]}}</ref>{{Ph-I-Int}}
+}}HealthyEquity is a health savings management service, think HSA account from your employer. Logging into this service requires a per-device passkey and password or OAuth authentication is not permitted. These passkeys will not function on various Android models<ref>{{Cite web |last=u/dotchianni |title=Can't log in without passkey. Can't create passkey. Can't get ahold of customer support. |url=https://www.reddit.com/r/healthequity/comments/1oix5u8/cant_log_in_without_passkey_cant_create_passkey/ |url-status=live |website=[[Reddit]]}}</ref>{{Ph-I-Int}}
 ==Background==
 {{Ph-I-B}}