Revolut: Difference between revisions
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===Forced app download=== | ===Forced app download=== | ||
The web experience cannot be used to make purchases, but only | The web experience cannot be used to make purchases, but only to check account balance, limited transaction history, control cards freezing, PIN lock, and other card security settings. This effectively forces the user to make use of the mobile app.<ref>{{Cite news |last=Gory |first=Colm |date=1 Dec 2020 |title=Revolut launches ‘highly requested’ web app for desktop users |url=https://www.siliconrepublic.com/business/revolut-web-app-desktop-laptop |url-status=live |archive-url=https://web.archive.org/web/20250211014949/https://www.siliconrepublic.com/business/revolut-web-app-desktop-laptop |archive-date=11 Feb 2025 |access-date=27 Mar 2026 |work=Silicon Republic |pages=3}}</ref> | ||
===Freemium with personal data concerns=== | ===Freemium with personal data concerns=== | ||
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*Device language | *Device language | ||
*Operating system and platform | *Operating system and platform | ||
*Type of device | *Type of device used | ||
*Whether | *Whether a virtual private network (VPN) is used | ||
*A unique device identifier | *A unique device identifier | ||
*Mobile network information | *Mobile network information | ||
* | *Mobile operating system | ||
*Type of mobile browser you use | *Type of mobile browser you use | ||
*Links clicked on the website or Revolut app (including date and time stamp) | *Links clicked on the website or Revolut app (including date and time stamp) | ||
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{{Main|Revolut verify ID email spam}} | {{Main|Revolut verify ID email spam}} | ||
When a customer does not complete their account setup Revolut sends them emails to pressure them to finish account setup. | When a customer does not complete their account setup Revolut sends them emails to pressure them to finish account setup. | ||
===Revolut blocking Lyca Mobile automated payment blocking=== | |||
{{Main|Revolut blocking Lyca Mobile automated payment blocking}} | |||
Revolut explicitly disables the option to end automated payments to Lyca Mobile | |||
==Repeated failure to prevent fraud== | ==Repeated failure to prevent fraud== | ||
Revolut has a repeated history of being one | Revolut has a repeated history of being one the most frequently named financial institutions in UK fraud complaints.<ref>{{Cite news |date=2024-08-14 |title=‘I lost £165k to fraud in an hour’ - customers say they were let down by Revolut |url=https://www.bbc.com/news/articles/cj6epzxdd77o |url-status=live |archive-url=https://web.archive.org/web/20260217213403/https://www.bbc.com/news/articles/cj6epzxdd77o |archive-date=2026-02-17 |access-date=2026-03-31 |work=BBC}}</ref><ref name=":2">{{Cite news |date=2024-04-24 |title=Revolut fraud complaints to Ombudsman outstrip all banks |url=https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw |url-status=live |archive-url=https://web.archive.org/web/20260304131535/https://www.which.co.uk/news/article/revolut-fraud-complaints-to-ombudsman-outstrip-all-banks-aNVWh6O36Jfw |archive-date=2026-03-04 |access-date=2026-03-31 |work=Which?}}</ref><ref>{{Cite web |title=DRN-4189491 |url=https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf |url-status=live |archive-url=https://web.archive.org/web/20250827233450/https://www.financial-ombudsman.org.uk/decision/DRN-4189491.pdf |archive-date=2025-08-27 |access-date=2026-03-31 |website=Financial Ombudsman Service (UK)}}</ref> The number of complaints of fraud reported to [https://www.reportfraud.police.uk/ Action Fraud], the UK reporting centre for fraud and cybercrime, by Revolut customers rose from 567 in February 2023 to 1,086 for February 2024.<ref>{{Cite news |title=I'm a victim of scammers. But Revolut says 'no' to a refund |url=https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund |url-status=live |archive-url=https://web.archive.org/web/20251201233704/https://www.theguardian.com/money/2024/apr/10/im-a-victim-of-scammers-but-revolut-says-no-to-a-refund |archive-date=2025-12-01 |access-date=2026-03-31 |work=The Guardian}}</ref> According to the Financial Ombudsman Service (FOS), it issued 3,458 fraud and scam-related 'views' to Revolut and its customers in 2023 surpassing any other provider.<ref name=":2" /> These issues arose in spite of the efforts in to combat fraud, by doubling the number of employs tasked to deal with the matter between 2021 and 2023.<ref>{{Cite news |date=2023-10-31 |title=Revolut doubles financial crime headcount since 2021 to combat fraud |url=https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ |url-status=live |archive-url=https://web.archive.org/web/20250915090530/https://www.rte.ie/news/business/2023/1031/1413840-revolut-doubles-financial-crime-headcount-since-2021/ |archive-date=2025-09-15 |access-date=2026-03-31 |work=RTE}}</ref> | ||
Furthermore these issues spark concerns surrounding the aforementioned extensive data collection<ref name=":1" /> not being effective in preventing fraud. | Furthermore these issues spark concerns surrounding the aforementioned extensive data collection<ref name=":1" /> not being effective in preventing fraud. | ||