Consumer Rights Wiki

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| Type          = Public
| Type          = Public
| Website      = https://amazon.com/
| Website      = https://amazon.com/
| Description  =  
| Description  = Major e-commerce platform which has allowed fraudulent listings, removed functionality and purchased products from Kindle devices, and more.
}}
}}


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==Consumer impact summary==
==Consumer impact summary==
{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):
{{Ph-C-CIS}}
* User Freedom
====Business model====
* User Privacy
* Business Model
* Market Control}}
 
====Business Model====
Amazon gets a majority of its revenue from seller fees and Amazon Prime memberships. In addition, Amazon has a "subscribe and save" option for some products. With this, the page to manage these subscriptions is obfuscated for the user, intentional or not.
Amazon gets a majority of its revenue from seller fees and Amazon Prime memberships. In addition, Amazon has a "subscribe and save" option for some products. With this, the page to manage these subscriptions is obfuscated for the user, intentional or not.


<gallery>
<gallery>
File:Amazon Subscribe and Save Example.jpg|No "subscribe and save" option available
File:Amazon subscribe and save example 1.jpg|No "subscribe and save" option available.
File:Amazon Subscribe and Save Example (1).jpg|The option appears in the "buy again" section.
File:Amazon subscribe and save example 2.jpg|The option appears in the "buy again" section.
File:Amazon subscribe and save example 3.jpg
</gallery>
</gallery>


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!Related article
!Related article
!Related video(s)
!Related video(s)
|-
|Amazon increases the price to not see ads
|2026
|"...on April 10, 2026, Prime Video Ad Free will become Prime Video Ultra with enhanced viewing features, and your subscription price will increase to $4.99/month.
... From 04-14-2026, your subscription will automatically renew at $4.99/month, unless you cancel."
|The price to not see ads in Prime Video will be increased. The users are notified by email that the subscription price is increased automatically unless extra action is taken.
|http://aboutamazon.com/news/entertainment/prime-video-ultra-ad-free-streaming-subscription
|
|-
|-
|Amazon removing kindle books from old devices.
|Amazon removing kindle books from old devices.
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|[[Amazon Kindle removes download feature of purchased books]]
|[[Amazon Kindle removes download feature of purchased books]]
|[https://www.youtube.com/watch?v=KMoCzeGnIss '''Amazon are changing the way you own your Kindle books - you have 10 days to react''']
|[https://www.youtube.com/watch?v=KMoCzeGnIss '''Amazon are changing the way you own your Kindle books - you have 10 days to react''']
<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=18 Feb 2025 |title=Amazon revokes the concept of owning books, can edit books you already bought; PIRACY IS THE ANSWER! |url=https://youtube.com/watch?v=XfcoUdWCB9M |url-status=live |website=Youtube}}</ref>
<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=18 Feb 2025 |title=Amazon revokes the concept of owning books, can edit books you already bought; PIRACY IS THE ANSWER! |url=https://youtube.com/watch?v=XfcoUdWCB9M |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=XfcoUdWCB9M |archive-date=15 Feb 2026}}</ref>
|-
|Amazon Fresh/Go Stores
(Convenience & Grocery Brick and Mortar Stores)
|2024
|Revealed in 2024, Amazon's convenience stores powered by "AI" is really just human contractors from India watching people shop.
|
|[https://futurism.com/the-byte/amazon-abandons-ai-stores Amazon Abandons Grocery Stores Where You Just Walk Out With Stuff After It Turns Out Its “AI” Was Powered by 1,000 Human Contractors]
|
|-
|-
|Amazon sells lethal litterboxes
|Amazon sells lethal litterboxes
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|The responsible knockoff product was delisted, yet many other variants of the same product exist on the site.
|The responsible knockoff product was delisted, yet many other variants of the same product exist on the site.
|
|
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=10 Sep 2024 |title=Amazon litterbox fatally harms cat; this is the sad end result of what I've talked about all year :( |url=https://youtube.com/watch?v=p6Y19nSPvC4 |url-status=live |website=Youtube}}</ref>
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=10 Sep 2024 |title=Amazon litterbox fatally harms cat; this is the sad end result of what I've talked about all year :( |url=https://youtube.com/watch?v=p6Y19nSPvC4 |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=p6Y19nSPvC4 |archive-date=15 Feb 2026}}</ref>
|-
|-
|Amazon adds ads to premium subscription
|Amazon adds ads to premium subscription
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|Continues to occur.
|Continues to occur.
|
|
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=26 Aug 2024 |title=Amazon charges extra to avoid ads, says "lol jk" & adds them anyway |url=https://youtube.com/watch?v=RSi6g5-xUaY |url-status=live |website=Youtube}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=2 May 2024 |title=Amazon Hikes Profits by Forcing Ads on PAID Prime Subscribers |url=https://youtube.com/watch?v=ua_QL9YysHQ |url-status=live |website=Youtube}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=28 Dec 2023 |title=Ads on Amazon Prime Video: Paying More for Less? 😒 |url=https://youtube.com/watch?v=VLFpU9aqtXc |url-status=live |website=Youtube}}</ref>
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=26 Aug 2024 |title=Amazon charges extra to avoid ads, says "lol jk" & adds them anyway |url=https://youtube.com/watch?v=RSi6g5-xUaY |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=RSi6g5-xUaY |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=2 May 2024 |title=Amazon Hikes Profits by Forcing Ads on PAID Prime Subscribers |url=https://youtube.com/watch?v=ua_QL9YysHQ |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=ua_QL9YysHQ |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=28 Dec 2023 |title=Ads on Amazon Prime Video: Paying More for Less? 😒 |url=https://youtube.com/watch?v=VLFpU9aqtXc |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=VLFpU9aqtXc |archive-date=15 Feb 2026}}</ref>
|-
|-
|Amazon allows fraudulent listings
|Amazon allows fraudulent listings
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|Fraudulent listings continue to be added, some removed.
|Fraudulent listings continue to be added, some removed.
|[[Amazon allows fraudulent product page after manual review]]
|[[Amazon allows fraudulent product page after manual review]]
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=5 Aug 2024 |title=Amazon allows fraudulent product page after manual review! Deep dive on Amazon's support of scams |url=https://youtube.com/watch?v=qZCMislL6_I |url-status=live |website=Youtube}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=14 Jan 2024 |title=Amazon's Reckless Bet: Hazardous Items Unfazed by Viral Scare |url=https://youtube.com/watch?v=7trdHLtsFKM |url-status=live |website=Youtube}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=30 Dec 2023 |title=Amazon Sells Fake Electrical Fuses |url=https://youtube.com/watch?v=B90_SNNbcoU |url-status=live |website=Youtube}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=21 Dec 2023 |title=Amazon's Illusion of Quality: How Dangerous Products Get Top Ratings! |url=https://youtube.com/watch?v=DiKflg8Uko4 |url-status=live |website=Youtube}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=16 Dec 2023 |title=Amazon Sells Dangerous Electrical Crimps |url=https://youtube.com/watch?v=y83BS_mK9GE |url-status=live |website=Youtube}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=5 Aug 2023 |title=Amazon sells EOL devices as new after banning independents for quality control 🤣 |url=https://youtube.com/watch?v=Rhb0ID9z4aE |url-status=live |website=Youtube}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=24 Feb 2022 |title=Amazon has a credibility problem brewing |url=https://youtube.com/watch?v=XZNn2mO3dNQ |url-status=live |website=Youtube}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=24 Apr 2014 |title=Group Vertical eBay/Amazon Macbook screens are garbage; see for yourself! |url=https://youtube.com/watch?v=C0YNLWdj9sQ |url-status=live |website=Youtube}}</ref>
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=5 Aug 2024 |title=Amazon allows fraudulent product page after manual review! Deep dive on Amazon's support of scams |url=https://youtube.com/watch?v=qZCMislL6_I |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=qZCMislL6_I |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=14 Jan 2024 |title=Amazon's Reckless Bet: Hazardous Items Unfazed by Viral Scare |url=https://youtube.com/watch?v=7trdHLtsFKM |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=7trdHLtsFKM |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=30 Dec 2023 |title=Amazon Sells Fake Electrical Fuses |url=https://youtube.com/watch?v=B90_SNNbcoU |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=B90_SNNbcoU |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=21 Dec 2023 |title=Amazon's Illusion of Quality: How Dangerous Products Get Top Ratings! |url=https://youtube.com/watch?v=DiKflg8Uko4 |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=DiKflg8Uko4 |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=16 Dec 2023 |title=Amazon Sells Dangerous Electrical Crimps |url=https://youtube.com/watch?v=y83BS_mK9GE |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=y83BS_mK9GE |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=5 Aug 2023 |title=Amazon sells EOL devices as new after banning independents for quality control 🤣 |url=https://youtube.com/watch?v=Rhb0ID9z4aE |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=Rhb0ID9z4aE |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=24 Feb 2022 |title=Amazon has a credibility problem brewing |url=https://youtube.com/watch?v=XZNn2mO3dNQ |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=XZNn2mO3dNQ |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=24 Apr 2014 |title=Group Vertical eBay/Amazon Macbook screens are garbage; see for yourself! |url=https://youtube.com/watch?v=C0YNLWdj9sQ |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=C0YNLWdj9sQ |archive-date=15 Feb 2026}}</ref>
|-
|-
|Amazon allows sellers to bribe customers for better ratings
|Amazon allows sellers to bribe customers for better ratings
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|Continues to occur.
|Continues to occur.
|[[Amazon's history of seller bribery]]
|[[Amazon's history of seller bribery]]
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=16 Jul 2024 |title=Amazon sellers bribe customers for good reviews; Amazon does nothing |url=https://youtube.com/watch?v=eS698R-bxuc |website=Youtube}}</ref>
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=16 Jul 2024 |title=Amazon sellers bribe customers for good reviews; Amazon does nothing |url=https://youtube.com/watch?v=eS698R-bxuc |website=Youtube |url-status=live |archive-url=https://preservetube.com/watch?v=eS698R-bxuc |archive-date=15 Feb 2026}}</ref>
|-
|-
|Amazon has bad marketplace algorithms
|Amazon has bad marketplace algorithms
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|Algorithms still seem to be nonbeneficial.
|Algorithms still seem to be nonbeneficial.
|
|
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=4 Jan 2024 |title=Beyond Algorithms: Why Amazon's Automated Systems Fail Sellers & Customers |url=https://youtube.com/watch?v=tAaSXz8CBMc |url-status=live |website=Youtube}}</ref>
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=4 Jan 2024 |title=Beyond Algorithms: Why Amazon's Automated Systems Fail Sellers & Customers |url=https://youtube.com/watch?v=tAaSXz8CBMc |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=tAaSXz8CBMc |archive-date=15 Feb 2026}}</ref>
|-
|-
|Amazon trashes refurbished market
|Amazon trashes refurbished market
|2022–2023
|2022 – 2023
|
|
|Unknown
|Unknown
|
|
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=18 Jul 2023 |title=Apple & Amazon pay a fine for trashing the refurbished market |url=https://youtube.com/watch?v=h3qgbvq2SWs |url-status=live |website=Youtube}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=8 Sep 2022 |title=eBay follows amazon's lead, consolidating & destroying the refurbished marketplace |url=https://youtube.com/watch?v=qzUXmeaZsIQ |url-status=live |website=Youtube}}</ref>
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=18 Jul 2023 |title=Apple & Amazon pay a fine for trashing the refurbished market |url=https://youtube.com/watch?v=h3qgbvq2SWs |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=h3qgbvq2SWs |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=8 Sep 2022 |title=eBay follows amazon's lead, consolidating & destroying the refurbished marketplace |url=https://youtube.com/watch?v=qzUXmeaZsIQ |url-status=live |website=Youtube |archive-url=https://www.preservetube.com/watch?v=qzUXmeaZsIQ |archive-date=15 Feb 2026}}</ref>
|-
|-
|Amazon cancels associate account after recent negative media coverage, with a different reason
|Amazon cancels associate account after recent negative media coverage, with a different reason
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|Unknown
|Unknown
|
|
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=22 Jun 2023 |title=Amazon cancelled my account after exposing their wrongful lockout of a paying customer |url=https://youtube.com/watch?v=Kcohq313q00 |url-status=live |website=Youtube}}</ref>
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=22 Jun 2023 |title=Amazon cancelled my account after exposing their wrongful lockout of a paying customer |url=https://youtube.com/watch?v=Kcohq313q00 |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=Kcohq313q00 |archive-date=15 Feb 2026}}</ref>
|-
|-
|Amazon wrongfully suspends account of home owner
|Amazon wrongfully suspends account of home owner
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|Account reinstated.
|Account reinstated.
|[[Amazon locks home owner out of Amazon account over allegation by Amazon delivery driver|Amazon locks home owner out of amazon account over allegation by amazon delivery driver]]
|[[Amazon locks home owner out of Amazon account over allegation by Amazon delivery driver|Amazon locks home owner out of amazon account over allegation by amazon delivery driver]]
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=18 Jun 2023 |title=Man locked out of amazon account over his doorbell gets account back, but no apology |url=https://youtube.com/watch?v=SyEgD-5GK9c |url-status=live |website=Youtube}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=12 Jun 2023 |title=Amazon accuses customer of racism & shuts down their smart home - enough cloud junk |url=https://youtube.com/watch?v=NfiIXooD77s |url-status=live |website=Youtube}}</ref>
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=18 Jun 2023 |title=Man locked out of amazon account over his doorbell gets account back, but no apology |url=https://youtube.com/watch?v=SyEgD-5GK9c |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=SyEgD-5GK9c |archive-date=15 Feb 2026}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=12 Jun 2023 |title=Amazon accuses customer of racism & shuts down their smart home - enough cloud junk |url=https://youtube.com/watch?v=NfiIXooD77s |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=NfiIXooD77s |archive-date=15 Feb 2026}}</ref>
|-
|-
|Amazon engages in anticompetitive behavior
|Amazon engages in anticompetitive behavior
|2021–2022
|2021 – 2022
|
|
|Unknown
|Unknown
|
|
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=18 Sep 2022 |title=Amazon forces sellers to keep prices high on other platforms |url=https://youtube.com/watch?v=YBJoSGWdP0Y |website=Youtube}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=26 Oct 2021 |title=Amazon copying products/rigging search results |url=https://youtube.com/watch?v=XCLx4mVJ4gk |url-status=live |website=Youtube}}</ref>
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=18 Sep 2022 |title=Amazon forces sellers to keep prices high on other platforms |url=https://youtube.com/watch?v=YBJoSGWdP0Y |website=Youtube |url-status=live |archive-url=https://www.preservetube.com/watch?v=YBJoSGWdP0Y |archive-date=21 Nov 2025}}</ref> <ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=15 Feb 2026 |title=Amazon copying products/rigging search results |url=https://youtube.com/watch?v=XCLx4mVJ4gk |url-status=live |website=Youtube |archive-url=https://www.preservetube.com/watch?v=XCLx4mVJ4gk |archive-date=15 Feb 2026}}</ref>
|-
|-
|Amazon sells fake electrical fuses
|Amazon sells fake electrical fuses
|2023<!-- Year may be wrong, just following the video release year -->
|2023 – Present<!-- Year may be wrong, just following the video release year -->
|Fuses are being sold that do not blow when supplied more power than it is intended to handle, which is a major safety risk.
|Fuses are being sold that do not blow when supplied more power than it is intended to handle, which is a major safety risk.
|These fuses are still being sold to this day.
|These fuses are still being sold to this day.
|[[Amazon allows fraudulent product page after manual review! Deep dive on Amazons support of scams]]
|[[Amazon allows fraudulent product page after manual review! Deep dive on Amazons support of scams]]
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=30 Dec 2023 |title=Amazon Sells Fake Electrical Fuses |url=https://youtube.com/watch?v=B90_SNNbcoU |url-status=live |website=Youtube}}</ref>
|<ref group="Video References">{{Cite web |last=Rossmann |first=Louis |date=30 Dec 2023 |title=Amazon Sells Fake Electrical Fuses |url=https://youtube.com/watch?v=B90_SNNbcoU |url-status=live |website=Youtube |archive-url=https://preservetube.com/watch?v=B90_SNNbcoU |archive-date=15 Feb 2026}}</ref>
|-
|-
|Amazon PhotosPlus discontinuation
|Amazon PhotosPlus discontinuation
Line 130: Line 142:
|
|
|Since September 2024, it is no longer possible to use the Amazon Echo Show 8 as a digital frame without advertisements.
|Since September 2024, it is no longer possible to use the Amazon Echo Show 8 as a digital frame without advertisements.
|[[Amazon PhotosPlus Discontinuation]]
|[[Amazon PhotosPlus discontinuation]]
|
|
|-
|-
|Amazon uses [[dark patterns]] for its premium subscription
|Amazon uses [[dark patterns]] for its premium subscription
|2023 – Present
|2023 – Present
|Systematically designing the cancelling steps to be complicated and long; using tricks to kidnap users into the subscription.<ref>{{cite web |date=2023-06-21 |title=FTC Takes Action Against Amazon for Enrolling Consumers in Amazon Prime Without Consent and Sabotaging Their Attempts to Cancel |url=https://www.ftc.gov/news-events/news/press-releases/2023/06/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their |archive-url=https://web.archive.org/web/20250129015417/https://www.ftc.gov/news-events/news/press-releases/2023/06/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their |archive-date=2025-01-29 |website=Federal Trade Commission |url-status=live}}</ref> See "Project Illiad".
|Systematically designing the cancelling steps to be complicated and long; using tricks to enroll users into the subscription.<ref>{{cite web |date=2023-06-21 |title=FTC Takes Action Against Amazon for Enrolling Consumers in Amazon Prime Without Consent and Sabotaging Their Attempts to Cancel |url=https://www.ftc.gov/news-events/news/press-releases/2023/06/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their |url-status=live |archive-url=https://web.archive.org/web/20250129015417/https://www.ftc.gov/news-events/news/press-releases/2023/06/ftc-takes-action-against-amazon-enrolling-consumers-amazon-prime-without-consent-sabotaging-their |archive-date=2025-01-29 |website=[[Federal Trade Commission]]}}</ref> See "Project Illiad".
|Continues to occur.
|Continues to occur.
|
|
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|Amazon removes option not to send voice recordings from Echo devices
|Amazon removes option not to send voice recordings from Echo devices
|2025
|2025
|In March 2025, Echo customers with the option "Do Not Send Voice Recordings" enabled received an e-mail that local processing will no longer be supported on their device.<ref>{{Cite web |date=2025-03-18 |title=TechLinked – Microsoft’s Big Oopsie – Echo voice recordings, Gemini watermarks |url=https://youtu.be/DhXH83O6pXc?t=268 |access-date=2025-03-18 |website=YouTube – TechLinked}}</ref>
|In March 2025, Echo customers with the option "Do Not Send Voice Recordings" enabled received an e-mail that local processing will no longer be supported on their device.<ref>{{Cite web |date=2025-03-18 |title=TechLinked – Microsoft’s Big Oopsie – Echo voice recordings, Gemini watermarks |url=https://youtu.be/DhXH83O6pXc?t=268 |url-status=live |archive-url=https://preservetube.com/watch?v=DhXH83O6pXc |archive-date=2025-03-18 |access-date=2025-03-18 |website=YouTube – TechLinked}}</ref>
|
|
|[[Amazon Echo changes terms of voice usage]]
|[[Amazon Echo changes terms of voice usage]]
Line 160: Line 172:
|[[Amazon revokes access to their Appstore on non-Amazon devices|Amazon pulls the plug on its Android app store that you never used anyway]]
|[[Amazon revokes access to their Appstore on non-Amazon devices|Amazon pulls the plug on its Android app store that you never used anyway]]
|
|
|-
|Amazon fights against unionization
|1994 - Present
|Ever since its creation, Amazon has demonstrated anti-union efforts. This has even gone to the point of being in the training videos for employees, invoking fear in any who resist this corporate hold.
|
|
|[https://www.youtube.com/watch?v=uRpwVwFxyk4 Amazon trains against unionizing]
[https://newlaborforum.cuny.edu/2021/11/15/crushing-unions-by-any-means-necessary-how-amazons-blistering-anti-union-campaign-won-in-bessemer-alabama/ Article on Anti-unionism of Amazon]
|-
|-
|Amazon removes kindle books from user libraries.
|Amazon removes kindle books from user libraries.
|2009
|2009
|In 2009, Amazon removed 2 illegally published books, Animal Farm and 1984, from sale and user libraries, along with any notes and annotations made by the reader. Others have also reported missing books from their libraries.
|In 2009, Amazon removed 2 illegally published books, Animal Farm and 1984, from sale and user libraries, along with any notes and annotations made by the reader. Others have also reported missing books from their libraries.
|Those affected have been given refunds and there haven't been any further documented cases of books being removed from readers' libraries, although user reports are still prevalent.<ref>{{Cite web |last=A |first=Georgie |date=13 Nov 2022 |title=Bought books removed by Amazon. |url=https://www.amazonforum.com/s/question/0D56Q0000ALx14HSQR/bought-books-removed-by-amazon |url-status=live |access-date=12 Aug 2025 |website=Amazon}}</ref>
|Those affected have been given refunds and there haven't been any further documented cases of books being removed from readers' libraries, although user reports are still prevalent.<ref>{{Cite web |last=A |first=Georgie |date=13 Nov 2022 |title=Bought books removed by Amazon. |url=https://www.amazonforum.com/s/question/0D56Q0000ALx14HSQR/bought-books-removed-by-amazon |url-status=live |archive-url=http://web.archive.org/web/20250813120836/https://www.amazonforum.com/s/question/0D56Q0000ALx14HSQR/bought-books-removed-by-amazon |archive-date=13 Aug 2025|access-date=12 Aug 2025 |website=Amazon}}</ref>
|[https://archive.nytimes.com/www.nytimes.com/2009/07/18/technology/companies/18amazon.html Amazon Erases Orwell Books From Kindle]
|[https://archive.nytimes.com/www.nytimes.com/2009/07/18/technology/companies/18amazon.html Amazon Erases Orwell Books From Kindle]
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|[https://xdaforums.com/t/windows-linux-tool-fire-toolbox-v42-1.3889604/ Fire Toolbox]  
|[https://xdaforums.com/t/windows-linux-tool-fire-toolbox-v42-1.3889604/ Fire Toolbox]  
[https://www.amazon.com/gp/help/customer/display.html?nodeId=T70xcAGUDQ4cR5PwPR Learn More About Ads On Kindle Fire and Fire Tablet - Amazon]
[https://www.amazon.com/gp/help/customer/display.html?nodeId=T70xcAGUDQ4cR5PwPR Learn More About Ads On Kindle Fire and Fire Tablet - Amazon]
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|Amazon ends support for Fire TV Blaster's making them unusable
|2026
|Amazon ends support for the Fire TV Blaster on January 31, 2026
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|[https://www.heise.de/en/news/Amazon-makes-Fire-TV-Blaster-unusable-11145570.html Amazon makes Fire TV Blaster's unusable]
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|Amazon cancels order, and requiring age verification to reorder
|2026
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|https://www.youtube.com/watch?v=wKDpMel08LM
|-
|Amazon Luna removes access to purchased games, offers no refunds
|2026
|Starting April 10, 2026, Amazon Luna ceased offering individual game purchases and third-party subscriptions (EA, Ubisoft+, GOG, Jackbox). The "Bring Your Own Library" feature, allowing users to stream games from linked accounts on Luna, was also removed.
|Purchased games remain '''playable via streaming only until June 10, 2026, after which they become inaccessible on Luna'''. Amazon explicitly stated it will not offer refunds for a-la-carte game purchases, contrasting with Google's full-refund policy when it shut down Stadia. Amazon offered Luna Premium subscriptions only to "qualifying" users.
|[https://www.theverge.com/tech/910025/amazon-luna-third-party-games-subscriptions Amazon Luna axes third Party game purchases]
[https://kotaku.com/amazons-luna-service-removing-access-to-purchased-games-and-is-offering-no-refunds-2000686688 Amazon's Game streaming service removing access to Purchased Games And Offering no refunds]
[https://alternativeto.net/news/2026/4/amazon-luna-is-slowly-starting-to-die-killing-game-purchases-and-third-party-subscriptions/ Amazon Luna in its demise is slowly killing game purchases]
[https://www.siliconera.com/amazon-luna-purchased-games-will-be-unplayable-after-june-2026/ Amazon Luna purchased games will be unplayable After June 2026]
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===Amazon PhotosPlus (2023–2024)===
===Amazon PhotosPlus (2023–2024)===
Amazon sold physical devices that could displaying photos stored in its Amazon Photos cloud storage through its PhotosPlus service. Less than one year later, it cancelled the service, which [[Retroactively amended purchase|changed the functionality]] of the devices, including showing advertisements every few hours.<ref>{{Cite web |last=Roth |first=Emma |date=21 Aug 2024 |title=Amazon cancels the Echo Show 8 Photos Edition’s main feature — focusing on photos |url=https://www.theverge.com/2024/8/21/24225149/amazon-end-photosplus-subscription-echo-show-8-photos-edition |url-status=live |access-date=4 Apr 2025 |website=The Verge}}</ref>
Amazon sold physical devices that could displaying photos stored in its Amazon Photos cloud storage through its PhotosPlus service. Less than one year later, it cancelled the service, which [[Retroactively amended purchase|changed the functionality]] of the devices, including showing advertisements every few hours.<ref>{{Cite web |last=Roth |first=Emma |date=21 Aug 2024 |title=Amazon cancels the Echo Show 8 Photos Edition’s main feature — focusing on photos |url=https://www.theverge.com/2024/8/21/24225149/amazon-end-photosplus-subscription-echo-show-8-photos-edition |url-status=live |archive-url=http://web.archive.org/web/20251216124644/https://www.theverge.com/2024/8/21/24225149/amazon-end-photosplus-subscription-echo-show-8-photos-edition |archive-date=16 Dec 2025|access-date=4 Apr 2025 |website=The Verge}}</ref>


===Amazon Prime (2005–Present)===
===Amazon Prime (2005–Present)===
Amazon uses [[dark patterns]] for its subscription services, including tricking users into subscribing and making it very complicated to cancel. Moreover, some features of the service, such as free deliveries, are region locked to where you initially subscribed, forcing you to buy another subscription to be able to use the service.{{CitationNeeded}}
Amazon uses [[dark patterns]] for its subscription services, including tricking users into subscribing and making it very complicated to cancel. Moreover, some features of the service, such as free deliveries, are region locked to where you initially subscribed, forcing you to buy another subscription to be able to use the service.<ref>{{Cite web |title=Geo-blocking |url=https://en.wikipedia.org/wiki/Geo-blocking |url-status=live |archive-url=https://web.archive.org/web/20260325112847/https://en.wikipedia.org/wiki/Geo-blocking |archive-date=2026-03-25 |access-date=2026-04-06 |website=[[Wikipedia]]}}</ref><ref>{{Cite web |last=Mabood |first=Wasay |date=2023-02-22 |title=Geo-block Content Using Amazon Location and Edge Services |url=https://aws.amazon.com/de/blogs/networking-and-content-delivery/geo-block-content-using-amazon-location-and-edge-services/ |url-status=live |archive-url=https://web.archive.org/web/20260415190723/https://aws.amazon.com/de/blogs/networking-and-content-delivery/geo-block-content-using-amazon-location-and-edge-services/ |archive-date=2026-04-15 |access-date=2026-04-06 |website=[[Amazon Web Services (AWS)]]}}</ref>
 
Prime video further only allows for HD streaming on Windows and MacOS, despite streaming services such as Netflix allowing HD streaming on Linux <ref>{{Cite web |title=Prime Video System Requirements for Computers |url=https://www.amazon.com/gp/help/customer/display.html/ref=atv_unsupported_systems_bannerlink?nodeId=GUVGB3QMQRYRERYW |archive-url=https://web.archive.org/web/20260214133717/https://www.amazon.com/gp/help/customer/display.html?nodeId=GUVGB3QMQRYRERYW |archive-date=2026-02-14}}</ref>.


===Amazon Appstore (2011–Present)===
===Amazon Appstore (2011–Present)===
Amazon Appstore is the primary app store for Amazon's Fire devices, and is also available on other Android devices. On August 20, 2025, Amazon has removed access to the app store for all non-Fire devices. Apps installed on non-Fire devices from the Amazon Appstore have ceased to function but Fire devices are still to be able to access the Amazon Appstore.<ref>{{Cite web |last=Doffman |first=Zak |date=17 Aug 2025 |title=Amazon’s App Store Deadline—Stop Using Your Apps In 48 Hours |url=https://www.forbes.com/sites/zakdoffman/2025/08/17/amazons-app-store-decision-48-hours-to-delete-your-apps/ |url-status=live |archive-url=https://archive.ph/CRmel |archive-date=18 Aug 2025 |access-date=30 Nov 2025 |website=Forbes}}</ref><ref>{{Cite web |last=Ravi |first=Nandika |date=20 Feb 2025 |title=Amazon will suspend support for its Appstore on Android |url=https://www.androidcentral.com/apps-software/amazon-will-suspend-support-for-its-appstore-on-android |url-status=live |archive-url=https://archive.ph/1sEqt |archive-date=20 Feb 2025 |access-date=30 Nov 2025 |website=Android Central}}</ref> There was no restitution for non-Fire users who may have purchased paid apps through the Amazon Appstore.{{Citation needed|date=30 Nov 2025}}
Amazon Appstore is the primary app store for Amazon's Fire devices, and is also available on other Android devices. On August 20, 2025, Amazon has removed access to the app store for all non-Fire devices. Apps installed on non-Fire devices from the Amazon Appstore have ceased to function but Fire devices are still to be able to access the Amazon Appstore.<ref>{{Cite web |last=Doffman |first=Zak |date=17 Aug 2025 |title=Amazon’s App Store Deadline—Stop Using Your Apps In 48 Hours |url=https://www.forbes.com/sites/zakdoffman/2025/08/17/amazons-app-store-decision-48-hours-to-delete-your-apps/ |url-status=live |archive-url=http://web.archive.org/web/20251122155445/https://www.forbes.com/sites/zakdoffman/2025/08/17/amazons-app-store-decision-48-hours-to-delete-your-apps/ |archive-date=22 Nov 2025|access-date=30 Nov 2025 |website=Forbes}}</ref><ref>{{Cite web |last=Ravi |first=Nandika |date=20 Feb 2025 |title=Amazon will suspend support for its Appstore on Android |url=https://www.androidcentral.com/apps-software/amazon-will-suspend-support-for-its-appstore-on-android |url-status=live |archive-url=http://web.archive.org/web/20260222204353/https://www.androidcentral.com/apps-software/amazon-will-suspend-support-for-its-appstore-on-android |archive-date=22 Feb 2026|access-date=30 Nov 2025 |website=Android Central}}</ref> There was no restitution for non-Fire users who may have purchased paid apps through the Amazon Appstore.<ref>{{Cite web |title=Amazon Appstore on Android has been discontinued. |url=https://www.amazon.com/b?node=210942225011 |url-status=live |website=Amazon}}</ref><ref>{{Cite web |last=Maruccia |first=Alfonso |date=2025-02-21 |title=Amazon pulls the plug on its Android app store after 14 years |url=https://www.techspot.com/news/106872-amazon-appstore-android-discontinued-summer.html |url-status=live |website=TECHSPOT}}</ref><ref>{{Cite web |last=Powel |first=James |date=2025-08-17 |title=The Amazon Appstore shuts down on Androids Aug. 20. Will you get a refund? |url=https://www.aol.com/amazon-appstore-shuts-down-androids-212404113.html |url-status=live |website=AOL / USA Today}}</ref>
 
===Amazon Luna (''2020—2026'')===
Amazon Luna is Amazon's cloud gaming service, launched in 2020 as a competitor to Xbox Cloud Gaming and Google Stadia. In April 2026, Amazon abruptly ended support for individual game purchases and third-party storefronts including EA, GOG, and Ubisoft, stripping the platform of its "own your games" model. Previously purchased games will be rendered unplayable via Luna as of June 10, 2026, with no refunds offered. Save-game data can be downloaded until September 8th, 2026. 
 
Amazon is switching to a subscription model called Luna Premium, which does not allow purchases of individual video games. 
 
Support article: https://www.amazon.com/gp/help/customer/display.html?nodeId=TY9Z4zZ7vgVwLA0b7C


===Amazon Echo (2014–Present)===
===Amazon Echo (2014–Present)===
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===Amazon Alexa (2013–Present)===
===Amazon Alexa (2013–Present)===
On July 1st 2024, Amazon removed 3rd party list support from the Alexa service, resulting in only lists hosted by Amazon being supported<ref>{{Cite web |access-date=2025-09-16 |title=Deprecated Features |website=Amazon Developer Documentation |url=https://developer.amazon.com/en-US/docs/alexa/ask-overviews/deprecated-features.html#shopping-lists |archive-url=https://web.archive.org/web/20250522134122/https://developer.amazon.com/en-US/docs/alexa/ask-overviews/deprecated-features.html#shopping-lists |archive-date=2025-05-22 }}</ref>. While it is still possible to manage lists via Alexa skills, these now require the skill activation phrase to be used (e.g. "Alexa, ask AnyList to add XYZ to my shopping list"). This followed from a [[Google#Google Assistant 3rd Party List Support|similar move by Google]] in 2023.
On July 1st 2024, Amazon removed 3rd party list support from the Alexa service, resulting in only lists hosted by Amazon being supported<ref>{{Cite web |access-date=2025-09-16 |title=Deprecated Features |website=Amazon Developer Documentation |url=https://developer.amazon.com/en-US/docs/alexa/ask-overviews/deprecated-features.html#shopping-lists |archive-url=https://web.archive.org/web/20250522134122/https://developer.amazon.com/en-US/docs/alexa/ask-overviews/deprecated-features.html#shopping-lists |archive-date=2025-05-22 }}</ref>. While it is still possible to manage lists via Alexa skills, these now require the skill activation phrase to be used (e.g. "Alexa, ask AnyList to add XYZ to my shopping list"). This followed from a [[Google#Google Assistant 3rd Party List Support|similar move by Google]] in 2023.
Sometime in 2025 Amazon added an upgrade nag widget to Alexa for "Alexa+" that is impossible to turn off. In some cases the upgrade was automatic, and users had to opt-out<ref>{{Cite web |last=Campbell-Hicks |first=Jennifer |date=2026-01-13 |title=Amazon is automatically upgrading Prime members to Alexa+. Here's how to opt out |url=https://www.12news.com/article/news/nation-world/amazon-automatic-upgrade-alexa-plus-how-to-opt-out/507-3105c319-0f52-421a-b741-9ad6919f22e5 |url-status=live |archive-url=https://ghostarchive.org/archive/eAbrI |archive-date=2026-04-15 |website=[[12news]]}}</ref>


===All Louis Rossmann videos covering Amazon===
===All Louis Rossmann videos covering Amazon===
Retrieved from "https://consumerrights.wiki/w/Amazon"