Cisco Systems, Inc.: Difference between revisions
Fixing my citations and adding more information/evidence |
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{{CompanyCargo | {{CompanyCargo | ||
|Description=American tech company known for manufacturing networking software and hardware. | |Description=American tech company known for manufacturing networking software and hardware. | ||
|Founded=December 10, 1984 | |Founded=December 10, 1984 | ||
|Industry=Computing, Information Technology | |Industry=Computing, Information Technology | ||
|Logo=Cisco logo blue 2016 | |Logo=Cisco logo blue 2016.png | ||
|ParentCompany= | |ParentCompany= | ||
|Type=Public | |Type=Public | ||
|Website=https://www.cisco.com/ | |Website=https://www.cisco.com/ | ||
}} | }} | ||
'''[[wikipedia:Cisco|Cisco Systems, Inc.]]''' is an American multinational | '''[[wikipedia:Cisco|Cisco Systems, Inc.]]''' is an American multinational corporation that develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products.<ref>{{Cite web |date=2012 |title=FORM 10-K |url=https://pdf.secdatabase.com/419/0001193125-12-388590.pdf |url-status=live |access-date=9 Apr 2025 |archive-url=http://web.archive.org/web/20250708182452/http://pdf.secdatabase.com/419/0001193125-12-388590.pdf |archive-date=8 Jul 2025}}</ref> | ||
Cisco's founders were crucial to many of modern day implementations and protocols of Local Area Network systems we have today. | Cisco's founders were crucial to many of modern day implementations and protocols of Local Area Network systems we have today. | ||
==Consumer | ==Consumer impact summary== | ||
=== | ===Company Issues=== | ||
====Business model==== | ====Business model==== | ||
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It would be good to find it archived somewhere since CNet is probably considered more reputable than Networkworld. Or we could maybe link to a Google Translate link for the Golem article. --> | It would be good to find it archived somewhere since CNet is probably considered more reputable than Networkworld. Or we could maybe link to a Google Translate link for the Golem article. --> | ||
====Removing access to critical downloads for products that are end-of-support==== | |||
[[File: | [[File:Cisco Security removes everything for discontinued products.png|thumb|Cisco's Retired Products page with a note explaining that they purposely remove documentation, downloads and product pages from the Cisco.com website "for security purposes"]] | ||
Cisco removes all downloads for products that are past their | Cisco removes all downloads for products that are past their end-of-support date, making it impossible to obtain software or firmware from official sources for your Cisco product. Cisco claims "'''Note:''' For security purposes, upon retirement of a product, Cisco Systems purposely removes documentation, downloads, and product pages from the Cisco.com website, though you may be able to obtain peer support in the Cisco Community."<ref>{{Cite web |date=2026-02-25 |title=Retired Products |url=https://www.cisco.com/c/en/us/support/security/retired.html |url-status=live |archive-url=https://web.archive.org/web/20260222210213/https://www.cisco.com/c/en/us/support/security/retired.html |archive-date=2026-02-22 |access-date=2026-02-25 |website=Cisco Product Support}}</ref> This is considered to be [[security through obscurity]]. If you, a consumer, have obtained obsolete Cisco hardware and wish to utilize it in a working environment, Cisco has deliberately made it harder to update your device to shield against security issues, or add features. | ||
====Requiring a service contract to download firmware for products that are in-support==== | |||
[[File: | [[File:Cisco forcing service contract for file access.png|thumb|A Cisco download page showing the text "'''Log In and Service Contract Required".''']] | ||
Some Cisco products such as the [https://www.cisco.com/c/en/us/support/routers/1000-series-integrated-services-routers-isr/series.html Cisco ISR 1000 series] require an | Some Cisco products such as the [https://www.cisco.com/c/en/us/support/routers/1000-series-integrated-services-routers-isr/series.html Cisco ISR 1000 series] require an active service contract from Cisco to download any files such as firmware, software, patches, etc. This makes updating devices to their latest respective versions increasingly harder, as you are [[Forced account|required to sign in]] to an account and pay a subscription fee just to update components of the device that you already own. "To Download this software, you must have a valid service contract associated to your Cisco.com profile"<ref>{{Cite web |date=2026-02-25 |title=Cisco 1000 Series Integrated Services Routers download page showing "Service Contract Required" |url=https://www.cisco.com/c/en/us/support/routers/1000-series-integrated-services-routers-isr/series.html#~tab-downloads |url-status=live |archive-url=https://web.archive.org/web/20250831232702/https://www.cisco.com/c/en/us/support/routers/1000-series-integrated-services-routers-isr/series.html#~tab-downloads |archive-date=2025-08-31 |access-date=2026-02-25 |website=Cisco Product Support}}</ref> | ||
====Withholding bug details from customers without a service contract==== | |||
Cisco hides bug details | Cisco hides bug details, most importantly the resolution/workaround of a bug from non-paying customers. You are required to log into a Cisco account to view bug details, and even then you are only permitted to view 200 bugs a month without paying for a service contract.<ref>{{Cite web |date=2026-02-25 |title=Cisco Bug Search Tool |url=https://bst.cisco.com/quickview/bug/CSCvu61065 |url-status=live |archive-url=https://web.archive.org/web/20260225021043/https://bst.cisco.com/quickview/bug/CSCvu61065 |archive-date=2026-02-25 |access-date=2026-02-25}}</ref> | ||
"Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract." | "Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract." | ||
====Requires employees to sign perpetual forced arbitration agreements when hired, preventing current or former employees from ever suing the company.{{Citation needed}}==== | |||
==References== | ==References== | ||