Starlink: Difference between revisions

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|Description=Starlink is SpaceX’s satellite internet service, providing global broadband access via a low-Earth-orbit satellite constellation.

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'''{{wplink|Starlink}}''' is an American satellite internet service provider operated by Starlink Services, LLC.

==Consumer impact summary==

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==Incidents==

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Removal of pause feature (''2025'')===

{{Main|Starlink replaces subscription pause with $5/mo low speeds}}

On August 13, 2025, Starlink announced a terms of service change that modified the "Pause" feature for their satellite internet plans. The feature that previously allowed users to pause their internet subscription at no cost would be removed, replacing it with a new feature called "Standby Mode." This alternative feature allows users to maintain low speed internet access, with speeds around 500kb/s for $5USD a month. The changes are due to take effect 30 days after the initial notice to users, on September 12 2025.<ref name=":0">{{Cite web |last=Ricker |first=Thomas |date=2025-08-13 |title=Starlink Mini users just lost their beloved pause feature |url=https://www.theverge.com/analysis/758826/starlink-mini-standby-pause-bait-switch |url-status=live |archive-url=https://web.archive.org/web/20250813181309/https://www.theverge.com/analysis/758826/starlink-mini-standby-pause-bait-switch |archive-date=2025-08-13 |access-date=2025-08-18 |website=The Verge}}</ref><ref>{{Cite web |last=Wilson |first=Matt |date=2025-08-14 |title=Starlink Replaces Free Pause Feature With Paid Standby Mode, But Adds Unlimited Low-Speed Data |url=https://driveteslacanada.ca/news/starlink-replaces-free-pause-feature-with-paid-standby-mode-but-adds-unlimited-low-speed-data/ |url-status=live |archive-url=https://web.archive.org/web/20250818100229/https://driveteslacanada.ca/news/starlink-replaces-free-pause-feature-with-paid-standby-mode-but-adds-unlimited-low-speed-data/ |archive-date=2025-08-18 |access-date=2025-08-18 |website=Drive Tesla}}</ref>

===Price increase (''2026'')===

In May 2026, Starlink alerted a group of Starlink Mini customers that the price of the 'Standby Mode' was being increased to $10/month.{{Citation needed|date=16 May 2026}} Customers wishing to utilize their Starlink intermittently, as was part of the original feature set when purchased, are now forced to either pay $10/month or cancel their account and subscription completely.{{Citation needed|date=16 May 2026}} The cancellation and future reinstatement of service is harder to accomplish, and especially in emergencies where access to the Starlink web site might be difficult or impossible. Many customers purchased Starlink products with the express need for an intermittent access plan, which was advertised as part of the product capability — the capability that is now, for many, too expensive.

==Products==

==See also==

*[[Subaru Starlink]]

==References==

[[Category:~~Starlink~~]]

[[Category:{{PAGENAME}}]]

[[Category:Internet service providers]]

@@ Line 9: / Line 9: @@
 |Description=Starlink is SpaceX’s satellite internet service, providing global broadband access via a low-Earth-orbit satellite constellation.
 }}
+'''{{wplink|Starlink}}''' is an American satellite internet service provider operated by Starlink Services, LLC.
 ==Consumer impact summary==
@@ Line 14: / Line 16: @@
 ==Incidents==
+This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
 ===Removal of pause feature (''2025'')===
-{{Main|Starlink removes ability to pause subscriptions}}
+{{Main|Starlink replaces subscription pause with $5/mo low speeds}}
+On August 13, 2025, Starlink announced a terms of service change that modified the "Pause" feature for their satellite internet plans. The feature that previously allowed users to pause their internet subscription at no cost would be removed, replacing it with a new feature called "Standby Mode." This alternative feature allows users to maintain low speed internet access, with speeds around 500kb/s for $5USD a month. The changes are due to take effect 30 days after the initial notice to users, on September 12 2025.<ref name=":0">{{Cite web |last=Ricker |first=Thomas |date=2025-08-13 |title=Starlink Mini users just lost their beloved pause feature |url=https://www.theverge.com/analysis/758826/starlink-mini-standby-pause-bait-switch |url-status=live |archive-url=https://web.archive.org/web/20250813181309/https://www.theverge.com/analysis/758826/starlink-mini-standby-pause-bait-switch |archive-date=2025-08-13 |access-date=2025-08-18 |website=The Verge}}</ref><ref>{{Cite web |last=Wilson |first=Matt |date=2025-08-14 |title=Starlink Replaces Free Pause Feature With Paid Standby Mode, But Adds Unlimited Low-Speed Data |url=https://driveteslacanada.ca/news/starlink-replaces-free-pause-feature-with-paid-standby-mode-but-adds-unlimited-low-speed-data/ |url-status=live |archive-url=https://web.archive.org/web/20250818100229/https://driveteslacanada.ca/news/starlink-replaces-free-pause-feature-with-paid-standby-mode-but-adds-unlimited-low-speed-data/ |archive-date=2025-08-18 |access-date=2025-08-18 |website=Drive Tesla}}</ref>
+===Price increase (''2026'')===
+In May 2026, Starlink alerted a group of Starlink Mini customers that the price of the 'Standby Mode' was being increased to $10/month.{{Citation needed|date=16 May 2026}} Customers wishing to utilize their Starlink intermittently, as was part of the original feature set when purchased, are now forced to either pay $10/month or cancel their account and subscription completely.{{Citation needed|date=16 May 2026}} The cancellation and future reinstatement of service is harder to accomplish, and especially in emergencies where access to the Starlink web site might be difficult or impossible. Many customers purchased Starlink products with the express need for an intermittent access plan, which was advertised as part of the product capability — the capability that is now, for many, too expensive.
 ==Products==
 {{Ph-C-P}}
+==See also==
+*[[Subaru Starlink]]
 ==References==
 {{Reflist}}
-[[Category:Starlink]]
+[[Category:{{PAGENAME}}]]
+[[Category:Internet service providers]]