HP: Difference between revisions - Consumer Rights Wiki

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*Forcing customers to wait 15 minutes on support calls;

*Some printers requiring ink cartridges to be sufficiently filled to use scanning and faxing features, and scanning often mandating an HP account and app, sometimes even an internet connection;

*Some printers requiring ink cartridges to be sufficiently filled to use scanning and faxing features, and scanning often mandating an HP account (see [[Forced account]]) and app (see [[Forced app download]]), sometimes even an internet connection;

*Firmware updates bricking devices;

*Instant Ink subscription service and Dynamic Security system, which respectively lock cartridges behind a subscription and restrict the use of aftermarket ones.

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In 2019, the '''International Imaging Technology Council''' (IITC) filed a complaint against HP over new firmware that shuts off their printers upon detecting a non-HP cartridge.<ref>{{Cite web |last=Gibbons |first=David |date=2019-10-06 |title=Complaint Filed Over HP Firmware Lockout |url=https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ |url-status=dead |archive-url=https://web.archive.org/web/20250807030050/https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ |archive-date=2025-08-07 |access-date=2025-08-21 |website=RTM World}}</ref> HP lists their affected devices as ''compliant'' with the '''Electronic Product Environmental Assessment Tool''' (EPEAT); however, one of the key provisions for devices to be given this eco-label requires the manufacturer to "allow use of non-manufacturer cartridges and non-manufacturer containers". The IITC claimed that these firmware lockouts were "outrageous" and that HP "shouldn't get to claim to adhere to a higher environmental standard" since recycled and remanufactured cartridges brick the devices.

On May 22, 2023, the IITC brought forward another complaint against HP for preventing the use of third-party ink cartridges while also ''claiming'' to be EPEAT-compliant.<ref>{{Cite web |first= |date=2023-05-23 |title=Int’l Imaging Technology Council Brings Another Complaint Against HP Inc. over Firmware and Greenwashing |url=https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ |url-status=live |archive-url=https://web.archive.org/web/20251202222750/https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ |archive-date=2025-12-02 |access-date=2025-08-21 |website=International Imaging Technology Council}}</ref> The IITC accused HP of violating the same provision as the last complaint which prohibits this. HP's datasheet for their '''OfficeJet Pro 9015e All-in-One printer''' labeled the product as EPEAT Silver compliant, while also claiming that it requires the "exclusive use of Original HP Ink cartridges for the life of the printer" as well as stating that "Cartridges using a non-HP chip may not function or may cease to function."<ref>{{Cite web |first= |title=HP OfficeJet Pro 9015e All-in-One Printer |url=https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa7-8770enuc |url-status=usurped |archive-url=https://web.archive.org/web/20230525122203/https://h20195.www2.hp.com/v2/getpdf.aspx/4aa7-8770enuc.pdf |archive-date=2023-05-25 |access-date=2025-08-21 |website=www8.hp.com}}</ref> The IITC accused HP of greenwashing and asked the Global Electronics Council to review the EPEAT registrations for all of HP's HP+ and Dynamic Security printers.

On May 22, 2023, the IITC brought forward another complaint against HP for preventing the use of third-party ink cartridges while also ''claiming'' to be EPEAT-compliant.<ref>{{Cite web |first= |date=2023-05-23 |title=Int’l Imaging Technology Council Brings Another Complaint Against HP Inc. over Firmware and Greenwashing |url=https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ |url-status=live |archive-url=https://web.archive.org/web/20251202222750/https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ |archive-date=2025-12-02 |access-date=2025-08-21 |website=International Imaging Technology Council}}</ref> The IITC accused HP of violating the same provision as the last complaint which prohibits this. HP's datasheet for their '''OfficeJet Pro 9015e All-in-One printer''' labeled the product as EPEAT Silver compliant, while also claiming that it requires the "exclusive use of Original HP Ink cartridges for the life of the printer" as well as stating that "Cartridges using a non-HP chip may not function or may cease to function."<ref>{{Cite web |first= |title=HP OfficeJet Pro 9015e All-in-One Printer |url=https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa7-8770enuc |url-status=usurped |archive-url=https://web.archive.org/web/20230525122203/https://h20195.www2.hp.com/v2/getpdf.aspx/4aa7-8770enuc.pdf |archive-date=2023-05-25 |access-date=2025-08-21 |website=www8.hp.com}}</ref> The IITC accused HP of [[greenwashing]] and asked the Global Electronics Council to review the EPEAT registrations for all of HP's HP+ and Dynamic Security printers.

===HP Reverb G2 discontinuation bricking===

The [[HP Reverb G2]] was bricked as part of the 24H2 update that [[Microsoft]] released.

===HP disables HEVC support built into their laptops' CPUs===

HP and [[Dell]] have disabled HEVC (H.265) hardware encoding and decoding support built into their laptops' CPUs using both Intel and AMD processors.<ref>{{Cite web |last=Harding |first=Scharon |date=2025-11-20 |title=HP and Dell disable HEVC support built into their laptops’ CPUs |url=https://arstechnica.com/gadgets/2025/11/hp-and-dell-disable-hevc-support-built-into-their-laptops-cpus/ |url-status=live |website=[[Ars Technica]]}}</ref>

===HPMediaNetwork pop-up ads on computers===

HP Omen computers with Windows 11 have a program called HPMediaNetwork installed, which serves pop-up ads in the bottom right corner of the screen.<ref>{{Cite web |last=Jones |first=Marisa |date=17 Jul 2025 |title=HP pitches an ad network at a time when advertisers are slashing budgets |url=https://www.emarketer.com/content/hp-pitches-ad-network-time-advertisers-slashing-budgets |url-status=live |archive-url=https://web.archive.org/web/20250717183653/https://www.emarketer.com/content/hp-pitches-ad-network-time-advertisers-slashing-budgets |archive-date=2025-07-17 |access-date=12 May 2026 |website=Emarketer}}</ref>

==Products/Services==

@@ Line 47: / Line 47: @@
 *Forcing customers to wait 15 minutes on support calls;
-*Some printers requiring ink cartridges to be sufficiently filled to use scanning and faxing features, and scanning often mandating an HP account and app, sometimes even an internet connection;
+*Some printers requiring ink cartridges to be sufficiently filled to use scanning and faxing features, and scanning often mandating an HP account (see [[Forced account]]) and app (see [[Forced app download]]), sometimes even an internet connection;
 *Firmware updates bricking devices;
 *Instant Ink subscription service and Dynamic Security system, which respectively lock cartridges behind a subscription and restrict the use of aftermarket ones.
@@ Line 83: / Line 83: @@
 In 2019, the '''International Imaging Technology Council''' (IITC) filed a complaint against HP over new firmware that shuts off their printers upon detecting a non-HP cartridge.<ref>{{Cite web |last=Gibbons |first=David |date=2019-10-06 |title=Complaint Filed Over HP Firmware Lockout |url=https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ |url-status=dead |archive-url=https://web.archive.org/web/20250807030050/https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ |archive-date=2025-08-07 |access-date=2025-08-21 |website=RTM World}}</ref> HP lists their affected devices as ''compliant'' with the '''Electronic Product Environmental Assessment Tool''' (EPEAT); however, one of the key provisions for devices to be given this eco-label requires the manufacturer to "allow use of non-manufacturer cartridges and non-manufacturer containers". The IITC claimed that these firmware lockouts were "outrageous" and that HP "shouldn't get to claim to adhere to a higher environmental standard" since recycled and remanufactured cartridges brick the devices.
-On May 22, 2023, the IITC brought forward another complaint against HP for preventing the use of third-party ink cartridges while also ''claiming'' to be EPEAT-compliant.<ref>{{Cite web |first= |date=2023-05-23 |title=Int’l Imaging Technology Council Brings Another Complaint Against HP Inc. over Firmware and Greenwashing |url=https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ |url-status=live |archive-url=https://web.archive.org/web/20251202222750/https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ |archive-date=2025-12-02 |access-date=2025-08-21 |website=International Imaging Technology Council}}</ref> The IITC accused HP of violating the same provision as the last complaint which prohibits this. HP's datasheet for their '''OfficeJet Pro 9015e All-in-One printer''' labeled the product as EPEAT Silver compliant, while also claiming that it requires the "exclusive use of Original HP Ink cartridges for the life of the printer" as well as stating that "Cartridges using a non-HP chip may not function or may cease to function."<ref>{{Cite web |first= |title=HP OfficeJet Pro 9015e All-in-One Printer |url=https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa7-8770enuc |url-status=usurped |archive-url=https://web.archive.org/web/20230525122203/https://h20195.www2.hp.com/v2/getpdf.aspx/4aa7-8770enuc.pdf |archive-date=2023-05-25 |access-date=2025-08-21 |website=www8.hp.com}}</ref> The IITC accused HP of greenwashing and asked the Global Electronics Council to review the EPEAT registrations for all of HP's HP+ and Dynamic Security printers.
+On May 22, 2023, the IITC brought forward another complaint against HP for preventing the use of third-party ink cartridges while also ''claiming'' to be EPEAT-compliant.<ref>{{Cite web |first= |date=2023-05-23 |title=Int’l Imaging Technology Council Brings Another Complaint Against HP Inc. over Firmware and Greenwashing |url=https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ |url-status=live |archive-url=https://web.archive.org/web/20251202222750/https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ |archive-date=2025-12-02 |access-date=2025-08-21 |website=International Imaging Technology Council}}</ref> The IITC accused HP of violating the same provision as the last complaint which prohibits this. HP's datasheet for their '''OfficeJet Pro 9015e All-in-One printer''' labeled the product as EPEAT Silver compliant, while also claiming that it requires the "exclusive use of Original HP Ink cartridges for the life of the printer" as well as stating that "Cartridges using a non-HP chip may not function or may cease to function."<ref>{{Cite web |first= |title=HP OfficeJet Pro 9015e All-in-One Printer |url=https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa7-8770enuc |url-status=usurped |archive-url=https://web.archive.org/web/20230525122203/https://h20195.www2.hp.com/v2/getpdf.aspx/4aa7-8770enuc.pdf |archive-date=2023-05-25 |access-date=2025-08-21 |website=www8.hp.com}}</ref> The IITC accused HP of [[greenwashing]] and asked the Global Electronics Council to review the EPEAT registrations for all of HP's HP+ and Dynamic Security printers.
 ===HP Reverb G2 discontinuation bricking===
 {{Main|HP Reverb G2}}
 The [[HP Reverb G2]] was bricked as part of the 24H2 update that [[Microsoft]] released.
+===HP disables HEVC support built into their laptops' CPUs===
+HP and [[Dell]] have disabled HEVC (H.265) hardware encoding and decoding support built into their laptops' CPUs using both Intel and AMD processors.<ref>{{Cite web |last=Harding |first=Scharon |date=2025-11-20 |title=HP and Dell disable HEVC support built into their laptops’ CPUs |url=https://arstechnica.com/gadgets/2025/11/hp-and-dell-disable-hevc-support-built-into-their-laptops-cpus/ |url-status=live |website=[[Ars Technica]]}}</ref>
+===HPMediaNetwork pop-up ads on computers===
+HP Omen computers with Windows 11 have a program called HPMediaNetwork installed, which serves pop-up ads in the bottom right corner of the screen.<ref>{{Cite web |last=Jones |first=Marisa |date=17 Jul 2025 |title=HP pitches an ad network at a time when advertisers are slashing budgets |url=https://www.emarketer.com/content/hp-pitches-ad-network-time-advertisers-slashing-budgets |url-status=live |archive-url=https://web.archive.org/web/20250717183653/https://www.emarketer.com/content/hp-pitches-ad-network-time-advertisers-slashing-budgets |archive-date=2025-07-17 |access-date=12 May 2026 |website=Emarketer}}</ref>
 ==Products/Services==