Razer: Difference between revisions

==Consumer impact summary==

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

 

 

==== Laptop battery swelling: ====

Across the entire Razer Blade product line, many laptops are known to develop swelling batteries.<ref>{{Cite web |last=u/lsiu |date=2021-11-15 |title=The infamous razer battery swelling/bulging |url=https://redlib.catsarch.com/comments/qugoid |url-status=live |archive-url=https://web.archive.org/web/20260603195139/https://redlib.catsarch.com/comments/qugoid |archive-date=2026-06-03 |access-date=2026-06-03 |website=Redlib}}</ref> Which are highly likely to randomly combust or explode and requires great caution to replace and discard.<ref>{{Cite web |title=What to do with a swollen battery |url=https://www.ifixit.com/Wiki/What_to_do_with_a_swollen_battery |url-status=live |archive-url=https://web.archive.org/web/20260603200355/https://www.ifixit.com/Wiki/What_to_do_with_a_swollen_battery |archive-date=2026-06-03 |access-date=2026-06-03 |website=iFixit}}</ref>

 

Here is one article talking about the problem: https://www.notebookcheck.net/Razer-may-want-to-consider-a-recall-for-their-Blade-and-Blade-Pro-AC-adapters.426448.0.html

 

[https://youtu.be/8w8m1UuLsEQ This was documented by Andy Harding at Salem Techsperts], where Razer refused to sell a replacement battery to him, claiming the laptop was a "Legacy model" (While not being listed or featured as such on their website), and saying to "contact a repair shop". After a comment from the SalemTechsperts YouTube channel got over 8000 likes citing the problem on [https://youtu.be/KhfqhCxqpQ8 a video criticising Razer], they then offered to sell a genuine battery to him, reassuring him they do, in fact, have a battery. A few updates have come since then, whereas later then Razer claimed to not have any replacement batteries, then later claiming again to actually have a battery, prompting dramatic backlash from the community.

[[File:Razer Warranty Policy.png|thumb|Screenshot of Razer's Warranty Policy with the mentioned clauses highlighted]]

 

===Problematic warranty policy:===

<blockquote>'''Exclusions and Limitations'''. This Limited Warranty does not cover:

 

*damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of Razer;<ref>{{Cite web |title=Razer Warranty Policy |url=https://www.razer.com/warranty |url-status=live |archive-url=https://web.archive.org/web/20260603192004/https://www.razer.com/warranty |archive-date=2026-06-03 |access-date=2026-06-03 |website=Razer}}</ref></blockquote>These clauses limit customer freedom and allows '''Razer''' a vector to be able to reject valid warranty claims.

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