Razer: Difference between revisions

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==Incidents==

~~Laptop battery swelling:~~ This is a ~~known issue within the entire Razer blade product line~~. ~~Here are just a few community sources discussing~~ the ~~issue. https~~:~~//pigtou.com/razer-laptop-battery-swelling/, https~~:~~//www.budgetpcupgraderepair.com/razer-bloated-battery-and-how-to-prevent-them/~~.

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

~~Laptop adapters catching fire~~: ~~An article talking about the problem https://www.notebookcheck.net/Razer-may-want-to-consider-a-recall-for-their-Blade-and-Blade-Pro-AC-adapters.426448.0.html~~

=== Poor quality products: ===

=== Replacement part disorganization and anti-consumerism: ===

==== Laptop battery swelling: ====

[https://youtu.be/8w8m1UuLsEQ This was documented by Andy at Salem Techsperts], where ~~razer~~ refused to sell a battery, claiming the laptop was a "Legacy model" (While not being listed as such on their website), and saying to contact a repair shop~~, they then offered to sell a battery after~~ a comment from the ~~Salem Techsperts youtube~~ channel got over ~~5000~~ likes citing the problem on [https://youtu.be/KhfqhCxqpQ8 a video criticising ~~razer~~], a few updates have come since then, whereas ~~now razer~~ claimed to not have ~~bettery~~, then later ~~claimed~~ to actually have ~~the~~ battery, prompting backlash from the community.

Across the entire Razer Blade product line, many laptops are known to develop swelling batteries.<ref>{{Cite web |last=u/lsiu |date=2021-11-15 |title=The infamous razer battery swelling/bulging |url=https://redlib.catsarch.com/comments/qugoid |url-status=live |archive-url=https://web.archive.org/web/20260603195139/https://redlib.catsarch.com/comments/qugoid |archive-date=2026-06-03 |access-date=2026-06-03 |website=Redlib}}</ref> Which are highly likely to randomly combust or explode and requires great caution to replace and discard.<ref>{{Cite web |title=What to do with a swollen battery |url=https://www.ifixit.com/Wiki/What_to_do_with_a_swollen_battery |url-status=live |archive-url=https://web.archive.org/web/20260603200355/https://www.ifixit.com/Wiki/What_to_do_with_a_swollen_battery |archive-date=2026-06-03 |access-date=2026-06-03 |website=iFixit}}</ref>

==== Laptop adapters catching fire: ====

Here is one article talking about the problem: https://www.notebookcheck.net/Razer-may-want-to-consider-a-recall-for-their-Blade-and-Blade-Pro-AC-adapters.426448.0.html

===Replacement part disorganization and anti-consumerism:===

[https://youtu.be/8w8m1UuLsEQ This was documented by Andy Harding at Salem Techsperts], where Razer refused to sell a replacement battery to him, claiming the laptop was a "Legacy model" (While not being listed or featured as such on their website), and saying to "contact a repair shop". After a comment from the SalemTechsperts YouTube channel got over 8000 likes citing the problem on [https://youtu.be/KhfqhCxqpQ8 a video criticising Razer], they then offered to sell a genuine battery to him, reassuring him they do, in fact, have a battery. A few updates have come since then, whereas later then Razer claimed to not have any replacement batteries, then later claiming again to actually have a battery, prompting dramatic backlash from the community.

[[File:Razer Warranty Policy.png|thumb|Screenshot of Razer's Warranty Policy with the mentioned clauses highlighted]]

===Problematic warranty policy:===

'''Razer'''<nowiki/>'s Warranty Policy contains anti-customer clauses such as:

<blockquote>'''Exclusions and Limitations'''. This Limited Warranty does not cover:

*problems with and/or damage to the Product caused by using accessories, parts, or components not made by Razer;

*damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of Razer;<ref>{{Cite web |title=Razer Warranty Policy |url=https://www.razer.com/warranty |url-status=live |archive-url=https://web.archive.org/web/20260603192004/https://www.razer.com/warranty |archive-date=2026-06-03 |access-date=2026-06-03 |website=Razer}}</ref></blockquote>These clauses limit customer freedom and allows '''Razer''' a vector to be able to reject valid warranty claims.

==Products==

*Razer Nari Ultimate: [[Razer Nari Ultimate - simple dongle replacement impossible due to zero offering by Razer]]

*Razer Pro Click and Pro Click Mini: [[Razer Pro Click and Pro Click Mini]]

*Razer Blade laptops

==See also==

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==References==

~~https://mysupport.razer.com/app/answers/detail/a_id/3209/~/battery-issue-on-my-razer-blade-laptop~~

https://mysupport.razer.com/app/answers/detail/a_id/404/session/L2F2LzEvdGltZS8xNzU2MzM4OTA1L2dlbi8xNzU2MzM4OTA1L3NpZC9mVXZjeDBwTFRtR2Q1VEhaNU5QMEJkdk14OEl6S3hBbjJDZVBFTVBKclZRZmYxaHlCNmkwcFVSM0olN0VjeHN4eFFnTkZhZmt5OSU3RWcwQlBRazhvTjdnOFdTU0VuOUxVVEdQVG5wN1dSZDRtenUwOE0zYk80TFZ0eDl3JTIxJTIx

~~https://insider.razer.com/razer-support-45/my-razer-blade-14-2022-battery-swollen-70517~~

[[Category:{{PAGENAME}}]]

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+{{Incomplete}}
 {{stub}}
 {{ProductLineCargo
@@ Line 16: / Line 17: @@
 ==Incidents==
-Laptop battery swelling: This is a known issue within the entire Razer blade product line. Here are just a few community sources discussing the issue. https://pigtou.com/razer-laptop-battery-swelling/, https://www.budgetpcupgraderepair.com/razer-bloated-battery-and-how-to-prevent-them/.
+This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
-Laptop adapters catching fire: An article talking about the problem https://www.notebookcheck.net/Razer-may-want-to-consider-a-recall-for-their-Blade-and-Blade-Pro-AC-adapters.426448.0.html
+=== Poor quality products: ===
-=== Replacement part disorganization and anti-consumerism: ===
+==== Laptop battery swelling: ====
-[https://youtu.be/8w8m1UuLsEQ This was documented by Andy at Salem Techsperts], where razer refused to sell a battery, claiming the laptop was a "Legacy model" (While not being listed as such on their website), and saying to contact a repair shop, they then offered to sell a battery after a comment from the Salem Techsperts youtube channel got over 5000 likes citing the problem on [https://youtu.be/KhfqhCxqpQ8 a video criticising razer], a few updates have come since then, whereas now razer claimed to not have bettery, then later claimed to actually have the battery, prompting backlash from the community.
+Across the entire Razer Blade product line, many laptops are known to develop swelling batteries.<ref>{{Cite web |last=u/lsiu |date=2021-11-15 |title=The infamous razer battery swelling/bulging |url=https://redlib.catsarch.com/comments/qugoid |url-status=live |archive-url=https://web.archive.org/web/20260603195139/https://redlib.catsarch.com/comments/qugoid |archive-date=2026-06-03 |access-date=2026-06-03 |website=Redlib}}</ref> Which are highly likely to randomly combust or explode and requires great caution to replace and discard.<ref>{{Cite web |title=What to do with a swollen battery |url=https://www.ifixit.com/Wiki/What_to_do_with_a_swollen_battery |url-status=live |archive-url=https://web.archive.org/web/20260603200355/https://www.ifixit.com/Wiki/What_to_do_with_a_swollen_battery |archive-date=2026-06-03 |access-date=2026-06-03 |website=iFixit}}</ref>
+==== Laptop adapters catching fire: ====
+Here is one article talking about the problem: https://www.notebookcheck.net/Razer-may-want-to-consider-a-recall-for-their-Blade-and-Blade-Pro-AC-adapters.426448.0.html
+===Replacement part disorganization and anti-consumerism:===
+[https://youtu.be/8w8m1UuLsEQ This was documented by Andy Harding at Salem Techsperts], where Razer refused to sell a replacement battery to him, claiming the laptop was a "Legacy model" (While not being listed or featured as such on their website), and saying to "contact a repair shop". After a comment from the SalemTechsperts YouTube channel got over 8000 likes citing the problem on [https://youtu.be/KhfqhCxqpQ8 a video criticising Razer], they then offered to sell a genuine battery to him, reassuring him they do, in fact, have a battery. A few updates have come since then, whereas later then Razer claimed to not have any replacement batteries, then later claiming again to actually have a battery, prompting dramatic backlash from the community.
+[[File:Razer Warranty Policy.png|thumb|Screenshot of Razer's Warranty Policy with the mentioned clauses highlighted]]
+===Problematic warranty policy:===
+'''Razer'''<nowiki/>'s Warranty Policy contains anti-customer clauses such as:
+<blockquote>'''Exclusions and Limitations'''. This Limited Warranty does not cover:
+*problems with and/or damage to the Product caused by using accessories, parts, or components not made by Razer;
+*damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of Razer;<ref>{{Cite web |title=Razer Warranty Policy |url=https://www.razer.com/warranty |url-status=live |archive-url=https://web.archive.org/web/20260603192004/https://www.razer.com/warranty |archive-date=2026-06-03 |access-date=2026-06-03 |website=Razer}}</ref></blockquote>These clauses limit customer freedom and allows '''Razer''' a vector to be able to reject valid warranty claims.
 ==Products==
-*Razer Nari Ultimate: [[Razer Nari Ultimate - simple dongle replacement impossible due to zero offering by Razer]]
 *Razer Pro Click and Pro Click Mini: [[Razer Pro Click and Pro Click Mini]]
+*Razer Blade laptops
 ==See also==
@@ Line 32: / Line 47: @@
 ==References==
 {{Reflist}}
-https://mysupport.razer.com/app/answers/detail/a_id/3209/~/battery-issue-on-my-razer-blade-laptop
-https://mysupport.razer.com/app/answers/detail/a_id/404/session/L2F2LzEvdGltZS8xNzU2MzM4OTA1L2dlbi8xNzU2MzM4OTA1L3NpZC9mVXZjeDBwTFRtR2Q1VEhaNU5QMEJkdk14OEl6S3hBbjJDZVBFTVBKclZRZmYxaHlCNmkwcFVSM0olN0VjeHN4eFFnTkZhZmt5OSU3RWcwQlBRazhvTjdnOFdTU0VuOUxVVEdQVG5wN1dSZDRtenUwOE0zYk80TFZ0eDl3JTIxJTIx
-https://insider.razer.com/razer-support-45/my-razer-blade-14-2022-battery-swollen-70517
 [[Category:{{PAGENAME}}]]