Nintendo changing their Privacy and Policy, block user's data until they approve, making some account inaccessible in the process: Difference between revisions

changed writing a bit
I give up trying to fix this article, so much needs to be changed, especially the title, so I am going to just make a new incident-type article and work from there
 
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On May 6, '''[[Nintendo]]''' changed their Privacy and Policy to cover functionality of the new GameChat feature. Users are permanently locked out of their Nintendo account until they accept the new terms and conditions. In addition to Nintendo forcing you accept their new terms, some users are unable accept the new conditions due to a technical oversight by Nintendo rendering affected user's accounts inaccessible.
== Background ==
In May of 2025, '''[[Nintendo]]''' changed their Nintendo Account User Agreement<ref>{{Cite web |title=Nintendo Account User Agreement EULA |url=https://accounts.nintendo.com/term/eula/US?lang=en-US}}</ref> and Privacy Policy<ref>{{Cite web |title=Nintendo Privacy Policy |url=https://www.nintendo.com/us/privacy-policy/}}</ref> and sent an email out to all users.  A photo copy of the email sent to users registered in America can be viewed below. 
 
[[File:NintendoEmailNA.jpg|frameless|645x645px]]
 
In this email Nintendo let users know that by continuing to use any Nintendo Account, including keeping the account opened affirms that you agree to the changes and if you do not agree to the changes "you must cancel your Nintendo Account Immediately".
 
===Nintendo Account User Agreement (EULA)===
May of 2025, Nintendo publishes a summary of the changes to the Nintendo Account User Agreement<ref>{{Cite web |title=Nintendo EULA Summary |url=https://www.nintendo.com/us/eula-update/}}</ref>. These changes highlight section 16 where forced arbitration will be used to resolve disputes.  [[File:Nintendo Account User Agreement .jpg|frameless|949x949px]]
 
What the summary of the changes doesn't bother to mention is that part of section 16 also forces users to waive their right to join a class action lawsuit against Nintendo. 
 
[[File:Nintendo EULA Class action waiver section.jpg|frameless|947x947px]]
 
===Nintendo Privacy Policy===
May of 2025, Nintendo publishes a summary of the changes to the Nintendo Privacy Policy<ref>{{Cite web |title=Nintendo Privacy Policy Summary Changes |url=https://www.nintendo.com/us/privacy-policy/whats-changed/}}</ref>.
 
[[File:New changes image.png|frameless|945x945px]]
 


==Background==
==Background==
[[File:New changes image.png|951x951px]]
[To be added]
Need help


==User's account inaccessible==
==User's account inaccessible==
Nintendo's email system has always had problems in the past. With this new change, children's accounts are being told to make their parent accept the new policy. While this is a good idea, the emails are not going through or accounts with no email or parents are still being asked to send an email to nowhere, making these accounts inaccessible and game data locked until a fix is issued.
Consumers are permanently locked out of their Nintendo account until they accept the new terms and conditions. It is reported that some consumers are<!-- Switch 'are' to 'have been' when applicable! --> unable accept the new conditions due to a technical oversight by Nintendo, rendering affected accounts inaccessible.{{Citation needed}}
 
The email communication system maintained by Nintendo has historically had problems.{{Citation needed}}<!-- Include examples! - JamesTDG --> With this new change, children's accounts are being told to make their parent accept the new policy. While this is a good idea, the emails are not going through or accounts with no email or parents are still being asked to send an email to nowhere, making these accounts inaccessible and game data locked until a fix is issued.<!-- Rewrite this section to be more in-line with standard wiki text - JamesTDG -->


===Nintendo's response===
===Nintendo's response===