Optus: Difference between revisions
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===Misleading NBN disconnection claims=== | ===Misleading NBN disconnection claims=== | ||
In 2018 Optus emailed 139,000 customers claiming that their home internet services were being disconnected in the near future and advising them to switch to newer Optus NBN Broadband services. The Australian Competition and Consumer Commission investigated and identified that the statement was likely misleading as customers were not in fact facing any immediate disconnection of | In 2018 Optus emailed 139,000 customers claiming that their home internet services were being disconnected in the near future and advising them to switch to newer Optus NBN Broadband services. The Australian Competition and Consumer Commission investigated and identified that the statement was likely misleading as customers were not in fact facing any immediate disconnection of their existing services. The ACCC initiated proceedings in the Federal Court who found that the statement was in fact deceptive and ordered Optus to pay $6.4 Million in penalties. | ||
==Products== | ==Products== | ||