Mega.io: Difference between revisions - Consumer_Action

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{{Incomplete|Issue 1= This has no sources to back up any of the claims made.}}

{{InfoboxProductLine

| Title = {{PAGENAME}}

| Release Year =

| Release Year = 2013<ref name="about">https://mega.io/about</ref>

| Product Type =

| Product Type = Cloud storage

| In Production =

| In Production = Yes

| Official Website =

| Official Website = https://mega.io/

| Logo =

| Logo = MEGA.svg

}}Mega.io (formerly Mega.nz or MEGA , '''Mega Cloud Services Limited''') is a cloud storage originally launched by Kim Dotcom. They offer free and paid tiers with browser apps, desktop sync apps, and mobile apps. They have expanded to offer other services such as VPN, Chat, and Backup.

}}'''[[wikipedia:Mega (service)|Mega.io]]''' (formerly Mega.nz or MEGA , '''Mega Cloud Services Limited''') is a cloud storage originally launched by Kim Dotcom. They offer free and paid tiers with browser apps, desktop sync apps, and mobile apps. They have expanded to offer other services such as VPN, Chat, and Backup.

==Consumer impact summary==

MEGA has a policy regarding exceeding your storage space, which holds data at ransom if action is not taken to renew a paid plan or free up space.

MEGA has a policy regarding exceeding your storage space, which holds data at ransom if action is not taken to renew a paid plan or free up space.<ref>{{Cite web |date=24 Mar 2025 |title=What happens when my account is over my storage limit? |url=https://help.mega.io/plans-storage/space-storage/storage-exceeded |url-status=live |access-date=6 Apr 2025 |website=[[Mega.io]]}}</ref>

==Incidents==

Once you have exceeded the amount of storage, they will begin to send you emails indicating your account is at risk of being locked. If you don't take action, once locked, your options to access your files, or free-up space are removed. The only way to download your files (or delete files to free up space) is to upgrade to a higher storage tier, effectively holding your data for ransom, as a penalty for being over-limit for 60 days.

Once you have exceeded the amount of storage, they will begin to send you emails indicating your account is at risk of being locked. If you don't take action, once locked, your options to access your files, or free-up space are removed. [https://help.mega.io/plans-storage/space-storage/storage-exceeded The only way to download your files (or delete files to free up space) is to upgrade to a higher storage tier,] effectively holding your data for ransom, as a penalty for being over-limit for 60 days.

While overall problematic, the business practice that is most ~~egregious~~ is the inability to delete or download files unless you purchase (for at least 1 month) a data tier that is high enough to cover the amount of excess data you have in cloud storage.

While overall problematic, the business practice that is most egrebgious is the inability to delete or download files unless you purchase (for at least 1 month) a data tier that is high enough to cover the amount of excess data you have in cloud storage.

For example, If you are using 3TB of storage and your account gets locked, purchasing the "Pro I" 2TB tier is not sufficient for you to be allowed to delete some data to fit within your desired plan. You must purchase the 8TB tier "Pro II", at which point you are allowed to download your files or delete some data to be eligible for downgrading to the 50gb free tier or any of the lower cost tiers, such as "Pro I".

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"You did not take action within the 60 day grace period, and continued to use storage quota above the free limit. Your account is now locked. A locked account means you are unable to download, upload or delete data from your account. Let’s fix it: Upgrade to an affordable MEGA Pro plan with sufficient storage space to cover the amount you’re using currently."

===Lack of customer support interface [unconfirmed]===

Mega.io does not have a working ticketing system on their website. Once logged in, any submitted tickets are not confirmed to you by email, nor is their an inbox within their web interface. As such, any requests or appeals to locked accounts cannot be tracked once logged in.

==See also==

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==References==

[[Category:{{PAGENAME}}]]

[[Category:Mega.io]]

@@ Line 1: / Line 1: @@
+{{Incomplete|Issue 1= This has no sources to back up any of the claims made.}}
 {{InfoboxProductLine
 | Title = {{PAGENAME}}
-| Release Year =
+| Release Year = 2013<ref name="about">https://mega.io/about</ref>
-| Product Type =
+| Product Type = Cloud storage
-| In Production =
+| In Production = Yes
-| Official Website =
+| Official Website = https://mega.io/
-| Logo =
+| Logo = MEGA.svg
-}}Mega.io (formerly Mega.nz or MEGA , '''Mega Cloud Services Limited''') is a cloud storage originally launched by Kim Dotcom. They offer free and paid tiers with browser apps, desktop sync apps, and mobile apps. They have expanded to offer other services such as VPN, Chat, and Backup.
+}}'''[[wikipedia:Mega (service)|Mega.io]]''' (formerly Mega.nz or MEGA , '''Mega Cloud Services Limited''') is a cloud storage originally launched by Kim Dotcom. They offer free and paid tiers with browser apps, desktop sync apps, and mobile apps. They have expanded to offer other services such as VPN, Chat, and Backup.
 ==Consumer impact summary==
-MEGA has a policy regarding exceeding your storage space, which holds data at ransom if action is not taken to renew a paid plan or free up space.
+MEGA has a policy regarding exceeding your storage space, which holds data at ransom if action is not taken to renew a paid plan or free up space.<ref>{{Cite web |date=24 Mar 2025 |title=What happens when my account is over my storage limit? |url=https://help.mega.io/plans-storage/space-storage/storage-exceeded |url-status=live |access-date=6 Apr 2025 |website=[[Mega.io]]}}</ref>
 ==Incidents==
-Once you have exceeded the amount of storage, they will begin to send you emails indicating your account is at risk of being locked. If you don't take action, once locked, your options to access your files, or free-up space are removed.  The only way to download your files (or delete files to free up space) is to upgrade to a higher storage tier, effectively holding your data for ransom, as a penalty for being over-limit for 60 days.
+Once you have exceeded the amount of storage, they will begin to send you emails indicating your account is at risk of being locked. If you don't take action, once locked, your options to access your files, or free-up space are removed.  [https://help.mega.io/plans-storage/space-storage/storage-exceeded The only way to download your files (or delete files to free up space) is to upgrade to a higher storage tier,] effectively holding your data for ransom, as a penalty for being over-limit for 60 days.
-While overall problematic, the business practice that is most egregious is the inability to delete or download files unless you purchase (for at least 1 month) a data tier that is high enough to cover the amount of excess data you have in cloud storage.
+While overall problematic, the business practice that is most egrebgious is the inability to delete or download files unless you purchase (for at least 1 month) a data tier that is high enough to cover the amount of excess data you have in cloud storage.
 For example, If you are using 3TB of storage and your account gets locked, purchasing the "Pro I" 2TB tier is not sufficient for you to be allowed to delete some data to fit within your desired plan. You must purchase the 8TB tier "Pro II", at which point you are allowed to download your files or delete some data to be eligible for downgrading to the 50gb free tier or any of the lower cost tiers, such as "Pro I".
@@ Line 38: / Line 39: @@
 "You did not take action within the 60 day grace period, and continued to use storage quota above the free limit. Your account is now locked. A locked account means you are unable to download, upload or delete data from your account. Let’s fix it: Upgrade to an affordable MEGA Pro plan with sufficient storage space to cover the amount you’re using currently."
+===Lack of customer support interface [unconfirmed]===
+Mega.io does not have a working ticketing system on their website. Once logged in, any submitted tickets are not confirmed to you by email, nor is their an inbox within their web interface. As such, any requests or appeals to locked accounts cannot be tracked once logged in.
 ==See also==
@@ Line 45: / Line 49: @@
 ==References==
 {{reflist}}
 [[Category:{{PAGENAME}}]]
+[[Category:Mega.io]]