VPNSecure.me terminated a "lifetime" license: Difference between revisions
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I've purchased a supposed Lifetime Subscription to VPNSecure.me in 2018. As of | I've purchased a supposed Lifetime Subscription to VPNSecure.me in 2018. As of beginning of 2025 I cannot access any servers. | ||
==Background== | ==Background== | ||
The license was purchased in 2018 through StackSocial. The full name of the item was "VPNSecure: Lifetime Subscription". For a while the VPN worked totally fine. | The license was purchased in 2018 through StackSocial. The full name of the item was "VPNSecure: Lifetime Subscription". For a while the VPN worked totally fine. | ||
==[Incident]== | ==[Incident]== | ||
The VPN service hadn't been used in a while and then at the beginning of 2025 any attempt to connect to any servers was failing. Also the server list on the members page is showing following message: "INFORMATION: You will need to purchase a valid VPN membership to view server information. Select Buy Now from the menu" even though the profile pase shows 2263 days of 7300 used (don't ask about why a LIFETIME Subscription equals to 7300 days) | The VPN service hadn't been used in a while and then at the beginning of 2025 any attempt to connect to any servers was failing. Also the server list on the members page is showing following message: "INFORMATION: You will need to purchase a valid VPN membership to view server information. Select Buy Now from the menu" even though the profile pase shows 2263 days of 7300 used (don't ask about why a LIFETIME Subscription equals to 7300 days). | ||
Play Market page of the app is gaining more and more reviews from affected customers: https://play.google.com/store/apps/details?id=com.vpnsecure.pty.ltd&hl=en | |||
====Inactive Account Policy==== | |||
'''IMPORTANT''': following policy was introduced in May 2024 - way after the purchase. See Internet Archive from April 2024 where the policy is not yet in place: https://web.archive.org/web/20240418204008/https://www.vpnsecure.me/terms-of-service/ | |||
So it's a classic case of changing the terms of purchase after the fact.<blockquote>To maintain the integrity and efficiency of our services, any account with no active login for a period of six months will be automatically erased. Please note that this includes accounts with lifetime deal access. | |||
To maintain the integrity and efficiency of our services, any account with no active login for a period of six months will be automatically erased. Please note that this includes accounts with lifetime deal access. | |||
If you have purchased a lifetime deal but fail to connect to your account within the specified six-month period, you will lose access to the lifetime deal. It is essential to log in at least once every six months to keep your account and lifetime deal active. | If you have purchased a lifetime deal but fail to connect to your account within the specified six-month period, you will lose access to the lifetime deal. It is essential to log in at least once every six months to keep your account and lifetime deal active. | ||
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We encourage all users to maintain regular activity on their accounts to avoid deactivation. | We encourage all users to maintain regular activity on their accounts to avoid deactivation. | ||
https://www.vpnsecure.me/terms-of-service/ | https://www.vpnsecure.me/terms-of-service/</blockquote> | ||
===[Company]'s response=== | ===[Company]'s response=== | ||
Company hasn't responded to a support ticket asking to clarify the issue. | Company hasn't responded to a support ticket asking to clarify the issue. | ||