SiriusXM: Difference between revisions

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{{InfoboxCompany

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==Consumer impact summary==

{{~~Placeholder box~~|~~Overview of concerns that arise from the company's conduct regarding (if applicable)~~:

====Freedom====

* User Freedom

Users are allowed to delete their SirusXM account and manage their subscriptions on the website. The mobile application allows users to log out of every device, though asks users to go to the website for all account management tasks. Users can make two data requests a year and one data deletion request.<ref>{{Cite web|url=https://www.siriusxm.com/help/privacy-rights|title=Frequently Asked Questions About Your Privacy Rights|work=SiriusXM|access-date=2025-03-27|archive-url=https://web.archive.org/web/20250308222228/https://www.siriusxm.com/help/privacy-rights|archive-date=2025-03-08|url-status=live}}</ref>

* User Privacy

* Business Model

====Privacy====

* Market Control}}

According to the privacy policy, SiruisXM shares user data with business partners, other subsidiaries, and advertising agencies, with that data including "1. Registration Data, 2. Vehicle Data, 3. Payment Data, 4. Sensitive Personal Data, 5. Other Demographic Data, 6. Transaction Information, 7. Listening Preferences, 8. Account Information and Settings, 9. Device Data, 10. Audio and Visual Data, and 11. Geolocation Data".<ref>{{Cite web|url=https://www.siriusxm.com/privacy-policy|title=Privacy Policy|work=SiriusXM|date=2024-12-20|access-date=2025-03-27|archive-url=https://web.archive.org/web/20250321010249/https://www.siriusxm.com/privacy-policy|archive-date=2025-03-21|url-status=live}}</ref>

====Business model====

SiriusXM relies on monthly subscriptions on its users, with the current prices being $24.98 for the "All Access" and $9.99 for the "Build a plan".<ref>{{Cite web|url=https://www.siriusxm.com/plans|title=Packages, Plans & Price|work=SiriusXM|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250311162527/https://www.siriusxm.com/plans|archive-date=2025-03-11|url-status=live}}</ref>

====Market control====

SiriusXM is available by default in most modern car stereo systems, with 90% of subscribers having the service embedded in their cars as of December 2024.<ref>{{Cite web|url=https://investor.siriusxm.com/news-events/press-releases/detail/2129/siriusxm-provides-update-on-strategic-direction-sharpening|title=SiriusXM Provides Update on Strategic Direction, Sharpening Focus on Core Audience|date=2024-12-10|work=SiriusXM Investors|access-date=2025-03-27|archive-url=https://web.archive.org/web/20250323003209/https://investor.siriusxm.com/news-events/press-releases/detail/2129/siriusxm-provides-update-on-strategic-direction-sharpening|archive-date=2025-03-23|url-status=live}}</ref>

==Incidents==

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===Subscription cancellation (''2024'')===

In December 2023, the New York attorney general filed a lawsuit against SiriusXM for "making it intentionally difficult for its customers to cancel their subscriptions."<ref>{{Cite web|url=https://www.fox5ny.com/news/new-york-files-lawsuit-siriusxm-subscriptions|title=New York files lawsuit against SiriusXM, alleging company made it tough to cancel subscriptions|work=Fox 5|date=2023-12-21|access-date=2025-03-18|archive-url=https://web.archive.org/web/20240927095530/https://www.fox5ny.com/news/new-york-files-lawsuit-siriusxm-subscriptions|archive-date=2024-09-27|url-status=live}}</ref>

In November 2024, a New York judge found SiriusXM liable for the “long and burdensome” process of cancelling a SiriusXM subscription, which violated the Restore Online Shoppers' Confidence Act.<ref>{{Cite web|url=https://www.theverge.com/2024/11/22/24303294/sirius-xm-cancellation-process-illegal-ny-ag|title=Judge rules SiriusXM’s annoying cancellation process is illegal|first=Emma|last=Roth|date=2024-11-22|work=TheVerge|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250120124020/https://www.theverge.com/2024/11/22/24303294/sirius-xm-cancellation-process-illegal-ny-ag|archive-date=2025-01-20|url-status=live}}</ref> The lawsuit was filed in December 2023 and it was reported it took 11 minutes to cancel over phone and 30 minutes to do so online.<ref>{{Cite web|url=https://www.reuters.com/legal/sirius-xm-found-liable-new-york-lawsuit-over-subscription-cancellations-2024-11-22/|title=Sirius XM found liable in New York lawsuit over subscription cancellations|first=Jonathan|last=Stempel|date=2024-11-22|work=Reuters|access-date=2025-03-15|archive-url=https://archive.ph/stLh8|archive-date=2024-11-24|url-status=live}}</ref>

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-{{Incomplete}}
 {{InfoboxCompany
 | Name = {{PAGENAME}}
@@ Line 11: / Line 10: @@
 ==Consumer impact summary==
-{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):
+====Freedom====
-* User Freedom
+Users are allowed to delete  their SirusXM account and manage their subscriptions on the website. The mobile application allows users to log out of every device, though asks users to go to the website for all account management tasks. Users can make two data requests a year and one data deletion request.<ref>{{Cite web|url=https://www.siriusxm.com/help/privacy-rights|title=Frequently Asked Questions About Your Privacy Rights|work=SiriusXM|access-date=2025-03-27|archive-url=https://web.archive.org/web/20250308222228/https://www.siriusxm.com/help/privacy-rights|archive-date=2025-03-08|url-status=live}}</ref>
-* User Privacy
-* Business Model
+====Privacy====
-* Market Control}}
+According to the privacy policy, SiruisXM shares user data with business partners, other subsidiaries, and advertising agencies, with that data including "1. Registration Data, 2. Vehicle Data, 3. Payment Data, 4. Sensitive Personal Data, 5. Other Demographic Data, 6. Transaction Information, 7. Listening Preferences, 8. Account Information and Settings, 9. Device Data, 10. Audio and Visual Data, and 11. Geolocation Data".<ref>{{Cite web|url=https://www.siriusxm.com/privacy-policy|title=Privacy Policy|work=SiriusXM|date=2024-12-20|access-date=2025-03-27|archive-url=https://web.archive.org/web/20250321010249/https://www.siriusxm.com/privacy-policy|archive-date=2025-03-21|url-status=live}}</ref>
 ====Business model====
 SiriusXM relies on monthly subscriptions on its users, with the current prices being $24.98 for the "All Access" and $9.99 for the "Build a plan".<ref>{{Cite web|url=https://www.siriusxm.com/plans|title=Packages, Plans & Price|work=SiriusXM|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250311162527/https://www.siriusxm.com/plans|archive-date=2025-03-11|url-status=live}}</ref>
+====Market control====
+SiriusXM is available by default in most modern car stereo systems, with 90% of subscribers having the service embedded in their cars as of December 2024.<ref>{{Cite web|url=https://investor.siriusxm.com/news-events/press-releases/detail/2129/siriusxm-provides-update-on-strategic-direction-sharpening|title=SiriusXM Provides Update on Strategic Direction, Sharpening Focus on Core Audience|date=2024-12-10|work=SiriusXM Investors|access-date=2025-03-27|archive-url=https://web.archive.org/web/20250323003209/https://investor.siriusxm.com/news-events/press-releases/detail/2129/siriusxm-provides-update-on-strategic-direction-sharpening|archive-date=2025-03-23|url-status=live}}</ref>
 ==Incidents==
@@ Line 28: / Line 30: @@
 ===Subscription cancellation (''2024'')===
+{{Main|SiriusXM thinks they have a right to your money}}
+In December 2023, the New York attorney general filed a lawsuit against SiriusXM for "making it intentionally difficult for its customers to cancel their subscriptions."<ref>{{Cite web|url=https://www.fox5ny.com/news/new-york-files-lawsuit-siriusxm-subscriptions|title=New York files lawsuit against SiriusXM, alleging company made it tough to cancel subscriptions|work=Fox 5|date=2023-12-21|access-date=2025-03-18|archive-url=https://web.archive.org/web/20240927095530/https://www.fox5ny.com/news/new-york-files-lawsuit-siriusxm-subscriptions|archive-date=2024-09-27|url-status=live}}</ref>
 In November 2024, a New York judge found SiriusXM liable for the “long and burdensome” process of cancelling a SiriusXM subscription, which violated the Restore Online Shoppers' Confidence Act.<ref>{{Cite web|url=https://www.theverge.com/2024/11/22/24303294/sirius-xm-cancellation-process-illegal-ny-ag|title=Judge rules SiriusXM’s annoying cancellation process is illegal|first=Emma|last=Roth|date=2024-11-22|work=TheVerge|access-date=2025-03-15|archive-url=https://web.archive.org/web/20250120124020/https://www.theverge.com/2024/11/22/24303294/sirius-xm-cancellation-process-illegal-ny-ag|archive-date=2025-01-20|url-status=live}}</ref> The lawsuit was filed in December 2023 and it was reported it took 11 minutes to cancel over phone and 30 minutes to do so online.<ref>{{Cite web|url=https://www.reuters.com/legal/sirius-xm-found-liable-new-york-lawsuit-over-subscription-cancellations-2024-11-22/|title=Sirius XM found liable in New York lawsuit over subscription cancellations|first=Jonathan|last=Stempel|date=2024-11-22|work=Reuters|access-date=2025-03-15|archive-url=https://archive.ph/stLh8|archive-date=2024-11-24|url-status=live}}</ref>