Qantas: Difference between revisions
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{{ | {{CompanyCargo | ||
|Description= | |||
| | |Founded=1920 | ||
| | |Industry=Airlines, Aviation | ||
| | |Logo=Qantas.svg | ||
| | |ParentCompany= | ||
| | |Type=Private | ||
|Website=https://www.qantas.com.au | |||
}} | }} | ||
[[Wikipedia:Qantas|'''Qantas''']] Airways, established in 1920, is Australia's flag carrier and largest airline by fleet size, international flights, and destinations. It is the world's third-oldest airline and the oldest in the English-speaking world. | [[Wikipedia:Qantas|'''Qantas''']] Airways, established in 1920, is Australia's flag carrier and largest airline by fleet size, international flights, and destinations. It is the world's third-oldest airline and the oldest in the English-speaking world. | ||
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*Pricing and Fare Practices -There have been occasional criticisms regarding Qantas's fare structures, particularly during peak periods or when competition is limited. | *Pricing and Fare Practices -There have been occasional criticisms regarding Qantas's fare structures, particularly during peak periods or when competition is limited. | ||
*Loyalty Program Changes - Modifications to the Qantas Frequent Flyer program have sometimes been met with criticism from members who feel the changes devalue their points or make it more difficult to redeem rewards. | *Loyalty Program Changes - Modifications to the Qantas Frequent Flyer program have sometimes been met with criticism from members who feel the changes devalue their points or make it more difficult to redeem rewards. | ||
*Customer Service Responsiveness: There have | *Customer Service Responsiveness: There have been repeated issues with customer service responsiveness, including long wait times and difficulties in resolving complaints and issues | ||
====Operational Transparency and Reliability==== | ====Operational Transparency and Reliability==== | ||
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==Incidents== | ==Incidents== | ||
===Data Breach (2025)=== | |||
In July 2025 a large data breach affected an estimated 5.7 million Qantas customers after a data breach of an off-shore call centre located in the Philippines. Qantas informed customers that data in the compromised system included addresses, names, phone numbers, email addresses, Qantas Frequent Flyer numbers, Status tiers, Qantas Frequent Flyer points balances, and Status Credits balances of customers, and was claimed to be released to the dark web by cyber-criminal organisation "Scattered Lapsus$ Hunters". This may place many customers at risk of targeted scams, however as of October 2025 the severity of this impact is not clear. | |||
===Sale of tickets for cancelled services (2023)=== | ===Sale of tickets for cancelled services (2023)=== | ||
{{Main|Qantas - Sale of tickets for cancelled services (Ghost Flights)}} | {{Main|Qantas - Sale of tickets for cancelled services (Ghost Flights)}} | ||
In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation.<ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers</ref> | In August 2023 the Australian Competition and Consumer Commission (ACCC) launched legal action in the Federal Court for anti consumer behaviour conducted by Qantas. It was alleged selling tickets on its website for flights it knew were cancelled. It was alleged that 884,000 customers had been sold tickets for cancelled services and were not swiftly notified. Qantas settled the lawsuit in 2024 agreed to pay $120 Million in fines and compensation.<ref>ACCC - Qantas agrees to $20m payments to customers and, subject to court approval, a $100m penalty for misleading consumers https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers ([http://web.archive.org/web/20260118175754/https://www.accc.gov.au/media-release/qantas-agrees-to-20m-payments-to-customers-and-subject-to-court-approval-a-100m-penalty-for-misleading-consumers Archived])</ref><ref>ACCC - Federal Court orders Qantas to pay $100m in penalties for misleading consumers https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers ([http://web.archive.org/web/20251104025729/https://www.accc.gov.au/media-release/federal-court-orders-qantas-to-pay-100m-in-penalties-for-misleading-consumers Archived])</ref> | ||
==='''Flight Credits (2022)'''=== | ==='''Flight Credits (2022)'''=== | ||