DAZN: Difference between revisions - Consumer Rights Wiki

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Signing up for the service is a short process. Trying to unsubscribe from the service requires you to talk to an in-house agent. These agents appear to never be available. The only recourse a customer has to prevent monthly charges from DAZN is to cancel all charges being put on the account from that vendor.

=== Unwanted automatic rebilling and price increases ===

In 2023, DAZN offered a "NFL Game Pass" outside of the US in countries like Germany, where you could pay around $45 a month to watch the rest of the season games. <ref>{{Cite web |title=Internet Archive DAZN NFL Game Pass site from October 2023 |url=https://www.dazn.com/de-DE/l/nfl-game-pass/ |url-status=usurped |archive-url=https://web.archive.org/web/20231023140651/https://www.dazn.com/de-DE/l/nfl-game-pass/}}</ref> The advertisement clearly states that the charges that you incur will be "per month for 4 months". The season pass subscription however does not terminate after the season is over. Unless actively cancelled, it silently renews in the following year for the exact same price, often leading to consumers incurring unexpected charges on their credit cards about a year later.<ref>{{Cite web |title=Trustpilot-Review about unwanted rebilling around the start of the new NFL season through a prior NFL game pass |url=https://de.trustpilot.com/reviews/66ac04dcf1f18786079050ae |website=Trustpilot}}</ref><ref>{{Cite web |title=Further customer reviews on Trustpilot about unwanted rebilling around August for their Game Pass |url=https://de.trustpilot.com/reviews/66ab3ce1b4f51e5e415cff7b |website=Trustpilot}}</ref> This correlates with an influx of negative reviews around the start of the new NFL season in August on websites like Trustpilot.

Reddit-Users also have complained about their cancelled free-trial subscriptions being bumped up to full season pass subscriptions and being charged more than $200 for a season pass they never ordered.<ref>{{Cite web |title=Reddit-Thread about NFL gamepass transition |url=https://www.reddit.com/r/dazn_ca/comments/15f9k2o/nfl_gamepass_transition_this_cant_be_legal/}}</ref> Furthermore, users on Trustpilot also noted that the usual 179€ price tag for a yearly subscription was switched to a monthly 40€ subscription without prior notice.<ref>{{Cite web |title=German Trustpilot review complaining about increased subscription prices |url=https://de.trustpilot.com/reviews/66ab3ce1b4f51e5e415cff7b |website=Trustpilot}}</ref><ref>{{Cite web |title=User comment on Trustpilot about the increase in price and switch to a monthly subscription model |url=https://de.trustpilot.com/reviews/67fed1a985794b537b4ad9f5 |website=Trustpilot}}</ref> This constitutes a 100€ price increase over the previously incurred costs.

==See also==

@@ Line 15: / Line 15: @@
 Signing up for the service is a short process. Trying to unsubscribe from the service requires you to talk to an in-house agent. These agents appear to never be available. The only recourse a customer has to prevent monthly charges from DAZN is to cancel all charges being put on the account from that vendor.
+=== Unwanted automatic rebilling and price increases ===
+In 2023, DAZN offered a "NFL Game Pass" outside of the US in countries like Germany, where you could pay around $45 a month to watch the rest of the season games. <ref>{{Cite web |title=Internet Archive DAZN NFL Game Pass site from October 2023 |url=https://www.dazn.com/de-DE/l/nfl-game-pass/ |url-status=usurped |archive-url=https://web.archive.org/web/20231023140651/https://www.dazn.com/de-DE/l/nfl-game-pass/}}</ref> The advertisement clearly states that the charges that you incur will be "per month for 4 months". The season pass subscription however does not terminate after the season is over. Unless actively cancelled, it silently renews in the following year for the exact same price, often leading to consumers incurring unexpected charges on their credit cards about a year later.<ref>{{Cite web |title=Trustpilot-Review about unwanted rebilling around the start of the new NFL season through a prior NFL game pass |url=https://de.trustpilot.com/reviews/66ac04dcf1f18786079050ae |website=Trustpilot}}</ref><ref>{{Cite web |title=Further customer reviews on Trustpilot about unwanted rebilling around August for their Game Pass |url=https://de.trustpilot.com/reviews/66ab3ce1b4f51e5e415cff7b |website=Trustpilot}}</ref> This correlates with an influx of negative reviews around the start of the new NFL season in August on websites like Trustpilot.
+Reddit-Users also have complained about their cancelled free-trial subscriptions being bumped up to full season pass subscriptions and being charged more than $200 for a season pass they never ordered.<ref>{{Cite web |title=Reddit-Thread about NFL gamepass transition |url=https://www.reddit.com/r/dazn_ca/comments/15f9k2o/nfl_gamepass_transition_this_cant_be_legal/}}</ref> Furthermore, users on Trustpilot also noted that the usual 179€ price tag for a yearly subscription was switched to a monthly 40€ subscription without prior notice.<ref>{{Cite web |title=German Trustpilot review complaining about increased subscription prices |url=https://de.trustpilot.com/reviews/66ab3ce1b4f51e5e415cff7b |website=Trustpilot}}</ref><ref>{{Cite web |title=User comment on Trustpilot about the increase in price and switch to a monthly subscription model |url=https://de.trustpilot.com/reviews/67fed1a985794b537b4ad9f5 |website=Trustpilot}}</ref> This constitutes a 100€ price increase over the previously incurred costs.
 ==See also==