Thermaltake CyberChair E500 spare parts policy: Difference between revisions

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==The incident==

The controversy began when a customer contacted Thermaltake to purchase replacement arms for their CyberChair E500, after losing them during a move. Thermaltake's customer support responded that they do not sell parts separately, and claimed they lacked the means to process such transactions. The customer escalated the issue, only to receive further dismissive responses. Thermaltake stated that pulling parts from new units would result in a loss and reiterated their policy against selling spare parts, even at the customer's expense. Louis Rossmann brought attention to this case in his video, criticizing Thermaltake for what he described as gaslighting and anti-consumer practices. Rossmann highlighted that other companies, such as [[Herman Miller]] and [[Secretlab]], provide extensive part-replacement options for their chairs, making Thermaltake's stance particularly egregious.<ref>{{Cite web |title=Avoid Thermaltake Gaming Chairs: The Company Has No Replacement Parts Available |url=https://www.reddit.com/r/pcmasterrace/comments/1e48a1s/avoid_thermaltake_gaming_chairs_the_company_has/ |url-status=live |access-date=21 Mar 2025 |website=[[Reddit]]}}</ref>

The controversy began when a customer contacted Thermaltake to purchase replacement arms for their CyberChair E500, after losing them during a move. Thermaltake's customer support responded that they do not sell parts separately, and claimed they lacked the means to process such transactions. The customer escalated the issue, only to receive further dismissive responses. Thermaltake stated that pulling parts from new units would result in a loss and reiterated their policy against selling spare parts, even at the customer's expense. Louis Rossmann brought attention to this case in his video, criticizing Thermaltake for what he described as gaslighting and anti-consumer practices. Rossmann highlighted that other companies, such as [[wikipedia:Herman_Miller|Herman Miller]] and [[wikipedia:Secretlab|Secretlab]], provide extensive part-replacement options for their chairs, making Thermaltake's stance particularly egregious.<ref>{{Cite web |title=Avoid Thermaltake Gaming Chairs: The Company Has No Replacement Parts Available |url=https://www.reddit.com/r/pcmasterrace/comments/1e48a1s/avoid_thermaltake_gaming_chairs_the_company_has/ |url-status=live |access-date=21 Mar 2025 |website=[[Reddit]]}}</ref>

==Broader implications==

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 ==The incident==
-The controversy began when a customer contacted Thermaltake to purchase replacement arms for their CyberChair E500, after losing them during a move. Thermaltake's customer support responded that they do not sell parts separately, and claimed they lacked the means to process such transactions. The customer escalated the issue, only to receive further dismissive responses. Thermaltake stated that pulling parts from new units would result in a loss and reiterated their policy against selling spare parts, even at the customer's expense. Louis Rossmann brought attention to this case in his video, criticizing Thermaltake for what he described as gaslighting and anti-consumer practices. Rossmann highlighted that other companies, such as [[Herman Miller]] and [[Secretlab]], provide extensive part-replacement options for their chairs, making Thermaltake's stance particularly egregious.<ref>{{Cite web |title=Avoid Thermaltake Gaming Chairs: The Company Has No Replacement Parts Available |url=https://www.reddit.com/r/pcmasterrace/comments/1e48a1s/avoid_thermaltake_gaming_chairs_the_company_has/ |url-status=live |access-date=21 Mar 2025 |website=[[Reddit]]}}</ref>
+The controversy began when a customer contacted Thermaltake to purchase replacement arms for their CyberChair E500, after losing them during a move. Thermaltake's customer support responded that they do not sell parts separately, and claimed they lacked the means to process such transactions. The customer escalated the issue, only to receive further dismissive responses. Thermaltake stated that pulling parts from new units would result in a loss and reiterated their policy against selling spare parts, even at the customer's expense. Louis Rossmann brought attention to this case in his video, criticizing Thermaltake for what he described as gaslighting and anti-consumer practices. Rossmann highlighted that other companies, such as [[wikipedia:Herman_Miller|Herman Miller]] and [[wikipedia:Secretlab|Secretlab]], provide extensive part-replacement options for their chairs, making Thermaltake's stance particularly egregious.<ref>{{Cite web |title=Avoid Thermaltake Gaming Chairs: The Company Has No Replacement Parts Available |url=https://www.reddit.com/r/pcmasterrace/comments/1e48a1s/avoid_thermaltake_gaming_chairs_the_company_has/ |url-status=live |access-date=21 Mar 2025 |website=[[Reddit]]}}</ref>
 ==Broader implications==