Ariston: Difference between revisions

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{{~~InfoboxCompany~~

{{CompanyCargo

| ~~Company~~ = ~~Ariston Group~~

|Description=

| ~~Type~~ = ~~Public~~

|Founded=1930

| Industry = ~~Thermal Solutions~~

|Industry=Electronics

| ~~Founded~~ = ~~1930~~

|Logo=Ariston Group Logo.png

| ~~Official~~ Website = https://www.aristongroup.com/

|ParentCompany=

~~| Logo = Ariston Group Logo.png~~

|Type=Public

|Website=https://www.aristongroup.com/

}}

'''Ariston''' is a brand under the [[wikipedia:Ariston_Thermo|Ariston Group]], known for manufacturing thermal comfort solutions such as water heaters, boilers, heat pumps, and air conditioners.

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==Privacy Concerns==

===Personal Information required for App===

To operate Ariston WIFI-enabled water heaters/boilers remotely, users must install the [https://www.ariston.com/en-uk/smart-home/ariston-net/| Ariston Net app] and register an account. Registration requires personal details including full name, email address and phone number. Adding a device also requires providing the installation address, which is usually the user's home address.<ref>{{Cite web |title=Ariston Net Quick Start Guide |url=https://youtu.be/VGPLnu_OENM?t=27 |website=[[YouTube]]}}</ref>

To operate Ariston WIFI-enabled water heaters/boilers remotely, users must install the [https://www.ariston.com/en-uk/smart-home/ariston-net/| Ariston Net app] and register an account. Registration requires personal details including full name, email address and phone number. Adding a device also requires providing the installation address, which is usually the user's home address.<ref>{{Cite web |last=Ariston Singapore |date=2023-07-26 |title=Ariston Net Quick Start Guide |url=https://youtu.be/VGPLnu_OENM?t=27 |url-status=live |archive-url=https://preservetube.com/watch?v=VGPLnu_OENM |archive-date=16 Feb 2026 |website=[[YouTube]]}}</ref>

===Lack of Local API===

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On April 30th, 2024, Ariston has started enforcing stricter rate limits on API calls.

This broke the integration for many users and, in some cases, even prevented users from using the official Ariston Net app. This left users with no way to control their devices remotely for hours after they hit the limit.<ref>{{Cite web |title=Github Issue about the rate limits|url=https://github.com/fustom/ariston-remotethermo-home-assistant-v3/issues/332 |website=[[GitHub]]}}</ref>

This broke the integration for many users and, in some cases, even prevented users from using the official Ariston Net app. This left users with no way to control their devices remotely for hours after they hit the limit.<ref>{{Cite web |last=Patbonamy |date=2024-04-30 |title=Github Issue about the rate limits |url=https://github.com/fustom/ariston-remotethermo-home-assistant-v3/issues/332 |url-status=live |archive-url=http://web.archive.org/web/20250708181116/https://github.com/fustom/ariston-remotethermo-home-assistant-v3/issues/332 |archive-date=8 Jul 2025 |website=[[GitHub]]}}</ref>

Ariston has not provided an official statement on the rate limits. Although, users have stated that after contacting Ariston support, they were told that Ariston prohibits/does not support third-party integrations.<ref>{{Cite web |title=Quoted Ariston Support Response |url=https://github.com/fustom/ariston-remotethermo-home-assistant-v3/issues/331#issuecomment-2097719872 |website=[[GitHub]]}}</ref>

Ariston has not provided an official statement on the rate limits. Although, users have stated that after contacting Ariston support, they were told that Ariston prohibits/does not support third-party integrations.<ref>{{Cite web |last=Patbonamy |date=2024-05-07 |title=Quoted Ariston Support Response |url=https://github.com/fustom/ariston-remotethermo-home-assistant-v3/issues/331#issuecomment-2097719872 |url-status=live |archive-url=http://web.archive.org/web/20250708181125/https://github.com/fustom/ariston-remotethermo-home-assistant-v3/issues/331 |archive-date=8 Jul 2025 |website=[[GitHub]]}}</ref>

==Warranty Limitations vs Advertised Specifications==

Some consumers have reported discrepancies between Ariston's advertised product specifications and the conditions stated in warranty documentation. In one reported case, a water heater marketed as capable of withstanding '''up to 16 bar of pressure'''<ref>{{Cite web |title=Pro R Hidd - Medium Electric Storage Water Heater |url=https://www.ariston.com/en-me/products/electric-water-heaters/medium-storage/pro-r-hidd/ |url-status=live |archive-url=https://web.archive.org/web/20260304125407/https://www.ariston.com/en-me/products/electric-water-heaters/medium-storage/pro-r-hidd |archive-date=4 March 2026 |access-date=4 March 2026 |website=[[Ariston]]}}</ref> developed a leak after approximately two months of operation. The installation used a '''pressure reducer set to 5 bar''', which is well below both the advertised maximum pressure rating and typical household pressure limits for such devices.

However, the warranty claim was denied on the basis that the warranty documentation specified a '''maximum permitted pressure of 2 bar'''. This condition is significantly lower than the pressure tolerance stated in the product specifications and below common residential water pressure levels. Critics argue that such discrepancies may '''mislead consumers about the practical operating conditions under which the product is actually covered by warranty'''.

Warranty documentation for Ariston products may also vary by region. In some markets, the warranty terms published on official Ariston websites differ from the printed warranty documents supplied with the product through local distributors. These regional warranty booklets may include additional operating restrictions or conditions that are not clearly reflected in publicly available international documentation, potentially creating confusion about the conditions under which warranty coverage applies.

==References==

@@ Line 1: / Line 1: @@
 {{StubNotice}}
-{{InfoboxCompany
+{{CompanyCargo
-| Company = Ariston Group
+|Description=
-| Type = Public
+|Founded=1930
-| Industry = Thermal Solutions
+|Industry=Electronics
-| Founded = 1930
+|Logo=Ariston Group Logo.png
-| Official Website = https://www.aristongroup.com/
+|ParentCompany=
-| Logo = Ariston Group Logo.png
+|Type=Public
+|Website=https://www.aristongroup.com/
 }}
 '''Ariston''' is a brand under the [[wikipedia:Ariston_Thermo|Ariston Group]], known for manufacturing thermal comfort solutions such as water heaters, boilers, heat pumps, and air conditioners.
@@ Line 12: / Line 13: @@
 ==Privacy Concerns==
 ===Personal Information required for App===
-To operate Ariston WIFI-enabled water heaters/boilers remotely, users must install the [https://www.ariston.com/en-uk/smart-home/ariston-net/| Ariston Net app] and register an account. Registration requires personal details including full name, email address and phone number. Adding a device also requires providing the installation address, which is usually the user's home address.<ref>{{Cite web |title=Ariston Net Quick Start Guide |url=https://youtu.be/VGPLnu_OENM?t=27 |website=[[YouTube]]}}</ref>
+To operate Ariston WIFI-enabled water heaters/boilers remotely, users must install the [https://www.ariston.com/en-uk/smart-home/ariston-net/| Ariston Net app] and register an account. Registration requires personal details including full name, email address and phone number. Adding a device also requires providing the installation address, which is usually the user's home address.<ref>{{Cite web |last=Ariston Singapore |date=2023-07-26 |title=Ariston Net Quick Start Guide |url=https://youtu.be/VGPLnu_OENM?t=27 |url-status=live |archive-url=https://preservetube.com/watch?v=VGPLnu_OENM |archive-date=16 Feb 2026 |website=[[YouTube]]}}</ref>
 ===Lack of Local API===
@@ Line 22: / Line 23: @@
 On April 30th, 2024, Ariston has started enforcing stricter rate limits on API calls.
-This broke the integration for many users and, in some cases, even prevented users from using the official Ariston Net app. This left users with no way to control their devices remotely for hours after they hit the limit.<ref>{{Cite web |title=Github Issue about the rate limits|url=https://github.com/fustom/ariston-remotethermo-home-assistant-v3/issues/332 |website=[[GitHub]]}}</ref>
+This broke the integration for many users and, in some cases, even prevented users from using the official Ariston Net app. This left users with no way to control their devices remotely for hours after they hit the limit.<ref>{{Cite web |last=Patbonamy |date=2024-04-30 |title=Github Issue about the rate limits |url=https://github.com/fustom/ariston-remotethermo-home-assistant-v3/issues/332 |url-status=live |archive-url=http://web.archive.org/web/20250708181116/https://github.com/fustom/ariston-remotethermo-home-assistant-v3/issues/332 |archive-date=8 Jul 2025 |website=[[GitHub]]}}</ref>
-Ariston has not provided an official statement on the rate limits. Although, users have stated that after contacting Ariston support, they were told that Ariston prohibits/does not support third-party integrations.<ref>{{Cite web |title=Quoted Ariston Support Response |url=https://github.com/fustom/ariston-remotethermo-home-assistant-v3/issues/331#issuecomment-2097719872 |website=[[GitHub]]}}</ref>
+Ariston has not provided an official statement on the rate limits. Although, users have stated that after contacting Ariston support, they were told that Ariston prohibits/does not support third-party integrations.<ref>{{Cite web |last=Patbonamy |date=2024-05-07 |title=Quoted Ariston Support Response |url=https://github.com/fustom/ariston-remotethermo-home-assistant-v3/issues/331#issuecomment-2097719872 |url-status=live |archive-url=http://web.archive.org/web/20250708181125/https://github.com/fustom/ariston-remotethermo-home-assistant-v3/issues/331 |archive-date=8 Jul 2025 |website=[[GitHub]]}}</ref>
+==Warranty Limitations vs Advertised Specifications==
+Some consumers have reported discrepancies between Ariston's advertised product specifications and the conditions stated in warranty documentation. In one reported case, a water heater marketed as capable of withstanding '''up to 16 bar of pressure'''<ref>{{Cite web |title=Pro R Hidd - Medium Electric Storage Water Heater |url=https://www.ariston.com/en-me/products/electric-water-heaters/medium-storage/pro-r-hidd/ |url-status=live |archive-url=https://web.archive.org/web/20260304125407/https://www.ariston.com/en-me/products/electric-water-heaters/medium-storage/pro-r-hidd |archive-date=4 March 2026 |access-date=4 March 2026 |website=[[Ariston]]}}</ref> developed a leak after approximately two months of operation. The installation used a '''pressure reducer set to 5 bar''', which is well below both the advertised maximum pressure rating and typical household pressure limits for such devices.
+However, the warranty claim was denied on the basis that the warranty documentation specified a '''maximum permitted pressure of 2 bar'''. This condition is significantly lower than the pressure tolerance stated in the product specifications and below common residential water pressure levels. Critics argue that such discrepancies may '''mislead consumers about the practical operating conditions under which the product is actually covered by warranty'''.
+Warranty documentation for Ariston products may also vary by region. In some markets, the warranty terms published on official Ariston websites differ from the printed warranty documents supplied with the product through local distributors. These regional warranty booklets may include additional operating restrictions or conditions that are not clearly reflected in publicly available international documentation, potentially creating confusion about the conditions under which warranty coverage applies.
 ==References==