EBay: Difference between revisions

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Ebay (formerly known as AuctionWeb, 1995-1997) is an American, multinational e-commerce company based in San Jose, California.
{{InfoboxCompany
| Name = eBay Inc.
| Type = Public
| Founded = 1995
| Industry = E-commerce
| Official Website = http://ebay.com/
| Logo = EBay logo.svg
}}
 
'''[[wikipedia:EBay|eBay Inc.]]''' (formerly known as AuctionWeb, 1995-1997) is an American multinational e-commerce corporation based in San Jose, California, that enables users to purchase or look at products via retail sales on websites and online marketplaces in 190 markets around the globe. Sales happen either via online auctions or "buy it now" immediate purchases, and the firm makes commissions from sales made by sellers.


Ebay allows users to buy, or sell items through online marketplaces, and websites in 190 markets worldwide.
==Anti-consumer practices==
==Anti-consumer practices==


==User Agreement Update to Arbitration as of 4/17/25==
===User Agreement Update to Arbitration as of 4/17/25===
 
As of 4/17/25, eBay has changed its "Agreement to [https://wiki.rossmanngroup.com/wiki/Forced_arbitration Arbitrate]" section in the User Agreement:<ref>{{Cite web |title=User Agreement |url=https://www.ebay.com/help/policies/member-behaviour-policies/user-agreement?id=4259 |url-status=live |access-date=19 Apr 2025 |website=[[eBay]]}}</ref><ref>{{Cite web |last=Morton |first=Liz |date=17 Apr 2025 |title=eBay User Agreement Update May 2025: New Arbitration Terms & Limits On Lawsuits |url=https://www.valueaddedresource.net/ebay-user-agreement-may-2025-arbitration/ |url-status=live |archive-url=https://web.archive.org/web/20250418193349/https://www.valueaddedresource.net/ebay-user-agreement-may-2025-arbitration/ |archive-date=18 Apr 2025 |access-date=19 Apr 2025 |website=Value Added Resource}}</ref>
As of 4/17/25, Ebay has changed their "Agreement to [https://wiki.rossmanngroup.com/wiki/Forced_arbitration Arbitrate]" section in their [https://web.archive.org/web/20250417023239/https://www.ebay.com/help/policies/member-behaviour-policies/user-agreement?id=4259 User Agreement].


Ebay users are required to waive their right to a jury trial for disputes:
*eBay users are required to waive their right to a jury trial for disputes:


    "If you do not opt out: (1) you will only be permitted to pursue claims against us or related third parties on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding; (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis; and (3) you are waiving your right to pursue disputes or claims and seek relief in a court of law and to have a jury trial."
<blockquote>
If you do not opt out: (1) you will only be permitted to pursue claims against us or related third parties on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding; (2) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis; and (3) you are waiving your right to pursue disputes or claims and seek relief in a court of law and to have a jury trial.
</blockquote>


A new section regarding this has been added:
*A new section regarding this has been added:


<blockquote>
     Waiver of Jury Trial
     Waiver of Jury Trial


     YOU AND EBAY HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and eBay are instead electing that all Disputes shall be resolved by arbitration under this Agreement to Arbitrate, except as specified in Section 19.B ("Agreement to Arbitrate").
     YOU AND EBAY HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and eBay are instead electing that all Disputes shall be resolved by arbitration under this Agreement to Arbitrate, except as specified in Section 19.B ("Agreement to Arbitrate").
</blockquote>


eBay has also added a clause requiring users to submit to informal dispute resolution, a 45 day period before arbitration can even begin:
*eBay has also added a clause requiring users to submit to informal dispute resolution, a 45 day period before arbitration can even begin:


<blockquote>
     If a Dispute arises between you and eBay, eBay is committed to working with you to reach a prompt, low‐cost and mutually reasonable resolution.
     If a Dispute arises between you and eBay, eBay is committed to working with you to reach a prompt, low‐cost and mutually reasonable resolution.


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     The Informal Dispute Resolution process lasts 45 days and is a mandatory precondition to commencing arbitration. The statute of limitations and any filing deadlines shall be tolled while the parties engage in Informal Dispute Resolution.
     The Informal Dispute Resolution process lasts 45 days and is a mandatory precondition to commencing arbitration. The statute of limitations and any filing deadlines shall be tolled while the parties engage in Informal Dispute Resolution.
</blockquote>


eBay has also added a new section on confidentiality which states that all materials exchanged during arbitration are not to be shared outside of the parties’ attorneys, accountants, or business advisors:
*eBay has also added a new section on confidentiality which states that all materials exchanged during arbitration are not to be shared outside of the parties’ attorneys, accountants, or business advisors:


<blockquote>
     Subject to the NAM Rules, the arbitrator may direct a limited and reasonable exchange of information between the parties, consistent with the expedited nature of the arbitration.
     Subject to the NAM Rules, the arbitrator may direct a limited and reasonable exchange of information between the parties, consistent with the expedited nature of the arbitration.


     You and eBay agree that all materials and documents exchanged during the arbitration proceedings shall be kept confidential and shall not be shared with anyone except the parties’ attorneys, accountants, or business advisors, and shall be subject to the condition that they agree to keep all materials and documents exchanged during the arbitration proceedings confidential.
     You and eBay agree that all materials and documents exchanged during the arbitration proceedings shall be kept confidential and shall not be shared with anyone except the parties’ attorneys, accountants, or business advisors, and shall be subject to the condition that they agree to keep all materials and documents exchanged during the arbitration proceedings confidential.
</blockquote>


Another new section on Fees and Costs introduces new terms which may disadvantage individual claimants and the introduction of "sanctions" for filing "frivolous" claims which may be effective in deterring users from seeking arbitration for even legitimate claims as it could carry the risk of being responsible for all arbitration and legal fees for both sides.
*Another new section on Fees and Costs introduces new terms which may disadvantage individual claimants and the introduction of "sanctions" for filing "frivolous" claims which may be effective in deterring users from seeking arbitration for even legitimate claims as it could carry the risk of being responsible for all arbitration and legal fees for both sides.


<blockquote>
     Payment of all filing, administration, and arbitrator fees will be governed by the applicable NAM fee schedules (the "Fee Schedules"), but may be reapportioned between the parties in accordance with this Agreement to Arbitrate, as follows:
     Payment of all filing, administration, and arbitrator fees will be governed by the applicable NAM fee schedules (the "Fee Schedules"), but may be reapportioned between the parties in accordance with this Agreement to Arbitrate, as follows:


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     To the extent, following a presentation on the merits, on its own motion or a party’s, and after affording a reasonable opportunity to respond, an arbitrator determines that a party who commenced arbitration did not bring its claim(s) consistent with counsel’s Certification and the standards set forth in Federal Rule of Civil Procedure 11(b), the arbitrator may, as part of its award, impose sanctions by ordering that the initiating party reimburse the responding party for all arbitration costs and arbitrators’ fees the responding party incurred under the Fee Schedule.
     To the extent, following a presentation on the merits, on its own motion or a party’s, and after affording a reasonable opportunity to respond, an arbitrator determines that a party who commenced arbitration did not bring its claim(s) consistent with counsel’s Certification and the standards set forth in Federal Rule of Civil Procedure 11(b), the arbitrator may, as part of its award, impose sanctions by ordering that the initiating party reimburse the responding party for all arbitration costs and arbitrators’ fees the responding party incurred under the Fee Schedule.
</blockquote>


eBay's new terms introduce Batch Arbitration, where similar individual demands are grouped together with a single arbiter assigned to review and make a decision for the entire batch at once
*eBay's new terms introduce Batch Arbitration, where similar individual demands are grouped together with a single arbiter assigned to review and make a decision for the entire batch at once. While eBay and NAM position Batch Arbitration as a way to increase the efficiency of the process, it's important to note that batching claims in this way significantly reduces transparency and visibility into the details of any specific individual claim:
 
While eBay and NAM position Batch Arbitration as a way to increase the efficiency of the process, it's important to note that batching claims in this way significantly reduces transparency and visibility into the details of any specific individual claim:


<blockquote>
     To increase the efficiency of administration and resolution of arbitrations, you and eBay agree that in the event that there are 25 or more individual Demands of a substantially similar nature filed against eBay by or with the assistance of the same law firm, group of law firms, or organizations ("Claimant’s Counsel"), within a reasonably proximate period of time, for example, a 90 day period, NAM shall:
     To increase the efficiency of administration and resolution of arbitrations, you and eBay agree that in the event that there are 25 or more individual Demands of a substantially similar nature filed against eBay by or with the assistance of the same law firm, group of law firms, or organizations ("Claimant’s Counsel"), within a reasonably proximate period of time, for example, a 90 day period, NAM shall:


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     All parties agree that Demands are of a "substantially similar nature" if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issue(s) and seek the same or similar relief.
     All parties agree that Demands are of a "substantially similar nature" if they arise out of or relate to the same event or factual scenario and raise the same or similar legal issue(s) and seek the same or similar relief.
</blockquote>


The only way to opt out of this is through physical mail:
*The only way to opt out of this is through physical mail:


<blockquote>
     YOU CAN CHOOSE TO OPT OUT OF THIS AGREEMENT TO ARBITRATE ("OPT OUT") BY MAILING US A WRITTEN OPT-OUT NOTICE ("OPT-OUT NOTICE"). THE OPT-OUT NOTICE MUST BE POSTMARKED NO LATER THAN THE EFFECTIVE DATE OF THE AMENDMENT OR 30 DAYS FROM THE DATE YOU FIRST ACCEPT THIS USER AGREEMENT.
     YOU CAN CHOOSE TO OPT OUT OF THIS AGREEMENT TO ARBITRATE ("OPT OUT") BY MAILING US A WRITTEN OPT-OUT NOTICE ("OPT-OUT NOTICE"). THE OPT-OUT NOTICE MUST BE POSTMARKED NO LATER THAN THE EFFECTIVE DATE OF THE AMENDMENT OR 30 DAYS FROM THE DATE YOU FIRST ACCEPT THIS USER AGREEMENT.


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     You must sign the Opt-Out Notice for it to be effective. Any Opt-Out Notice will be effective only if you send it yourself, on an individual basis, and opt-out notices from any third party purporting to act on your behalf will have no effect on your or eBay’s rights. This procedure is the only way you can opt out of this Agreement to Arbitrate.
     You must sign the Opt-Out Notice for it to be effective. Any Opt-Out Notice will be effective only if you send it yourself, on an individual basis, and opt-out notices from any third party purporting to act on your behalf will have no effect on your or eBay’s rights. This procedure is the only way you can opt out of this Agreement to Arbitrate.
</blockquote>


 
==References==
Article: https://web.archive.org/web/20250418193349/https://www.valueaddedresource.net/ebay-user-agreement-may-2025-arbitration/
<references />
[[Category:Articles in need of additional work]]
[[Category:EBay]]