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{{StubNotice}}{{InfoboxCompany
{{Incomplete|Issue 1=Consumer impact summary doesn't need a Freedom, Privacy, Business model, Market control, format. Especially when there isn't enough description material to put there. See https://consumerrights.wiki/w/Consumer_Rights_Wiki:Article_types#Companies|Issue 2=Some incidents can be fit for the Consumer impact summary instead so that we at least have some text there|Issue 3=Probably needs to be cleaned of low verifiability opinions and original research, see wiki policy}}{{CompanyCargo
| Name = {{PAGENAME}}
|Description=
| Type =Private
|Founded=2009
| Founded =2009
|Industry=Education
| Industry =Education technology
|Logo=Brainly logo.svg
| Official Website =Brainly.com
|ParentCompany=
| Logo =QuestionMark.svg
|Type=Private
}}Brainly<ref>https://en.wikipedia.org/wiki/Brainly</ref> (originally Zadane.pl) is a Polish company and platform founded in 2009 by Michał Borkowski dedicated towards students assisting each other for homework online. In recent years, the platform has come under controversy from its users for various issues, from not honoring canceled plans, to facilitating the usage of AI instead of the platform's community.
|Website=https://brainly.com/
}}


According to TOS;DR, their Terms of Service is rated at a D.<ref name=":0">{{Cite web |title=TOS;DR rating for Brainly |url=https://tosdr.org/en/service/1007 |access-date=Apr 30, 2025 |website=Terms of Service; Didn't Read}}</ref>
'''{{Wplink|Brainly}}''' (originally '''Zadane.pl''') is a Polish company and platform founded in 2009 by Michał Borkowski dedicated towards students assisting each other for homework online. In recent years, the platform has come under controversy from its users for various issues, from not honoring canceled plans to facilitating the usage of AI (instead of the platform's community).


==Consumer-impact summary==
==Consumer impact summary==
*'''Freedom:''' Accessing content requires creating a free account, and some community-generated answers are additionally paywalled behind a subscription tier. Account deletion has also been reported to also be tedious.{{Clarify|Why}}{{Citation needed|date=12 Mar 2026}}


* User Freedom: Accessing content requires creating a free account, and some community-generated answers are additionally paywalled behind a subscription tier. Account deletion has also been reported to also be tedious.
*'''Privacy:''' Unknown{{Clarify|How}}; user-generated content is difficult to request removal.
* User privacy: Unknown; user-generated content is difficult to request removal.
* Business model: Funded via [[advertising overload]] for free users, additionally has "premium-tier" content. <!-- Maybe use? https://vizologi.com/business-strategy-canvas/brainly-business-model-canvas/ -->
* Market control: Limited competition; has had some history purchasing competitor websites, such as OpenStudy,<ref>{{Cite news |date=Jun 14, 2016 |title=Brainly Acquires US Social Learning Platform, OpenStudy |url=https://www.edsurge.com/news/2016-06-14-brainly-acquires-us-social-learning-platform-openstudy |access-date=Apr 30, 2025 |work=EdSurge}}</ref><ref>{{Cite news |last=Marketwired |date=Jun 14, 2016 |title=Social Learning Platform OpenStudy Joins the Brainly Community |url=https://finance.yahoo.com/news/social-learning-platform-openstudy-joins-130000652.html |access-date=Apr 30, 2025 |work=Yahoo Finance}}</ref> and soon after deleting them.


==Incidents==
*'''Business model:''' Funded via [[advertising overload]] for free users. It additionally has "premium-tier" content.{{Citation needed|date=12 Mar 2026}}<!-- Maybe use? https://vizologi.com/business-strategy-canvas/brainly-business-model-canvas/ -->
{{Placeholder box|If the company page is short enough and/or the incident is not deserving of its own page, add incidents below in sub-sections (including the points outlined in [[Consumer_Action_Taskforce:Sample/Incident/Help|the incident help page]]) without linking/creating an incident page.


If the company has various incidents listed and/or this page is getting too long, create subsections linking to each incident while linking to the main article and including a short summary. To link to the page use the "Hatnote" or "Main" templates.
*'''Market control:''' Limited competition. Brainly has had some history purchasing competitor websites such as OpenStudy,<ref>{{Cite web |author= |title=Brainly Acquires US Social Learning Platform, OpenStudy |url=https://www.edsurge.com/news/2016-06-14-brainly-acquires-us-social-learning-platform-openstudy |website=EdSurge |date=14 Jun 2016 |access-date=21 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20260124153046/https://www.edsurge.com/news/2016-06-14-brainly-acquires-us-social-learning-platform-openstudy |archive-date=24 Jan 2026}}</ref><ref>{{Cite web |author=Marketwired |title=Social Learning Platform OpenStudy Joins the Brainly Community |url=https://finance.yahoo.com/news/social-learning-platform-openstudy-joins-130000652.html |website=[[Yahoo!]] |date=14 Jun 2016 |access-date=21 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20161005143748/https://finance.yahoo.com/news/social-learning-platform-openstudy-joins-130000652.html |archive-date=5 Oct 2016 }}</ref> and soon after deleting them.{{Citation needed|date=21 Mar 2026}}


If the company has numerous incidents then format them in a table (see [[Amazon]] for an example). }}
==Incidents==
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].


This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===Concerning TOS===
===Concerning TOS===
According to the Terms of Service (TOS) of Brainly,<ref>{{Cite web |title=Brainly TOS |url=https://brainly.com/pages/terms_of_use |access-date=Apr 30, 2025 |website=Brainly}}</ref><ref name=":0" /> any content a user generates for the platform may be sub-licensed out to third parties, and all content generated for the platform has its license preserved even if the consumer's account is deleted, either through an unannounced removal, or the consumer requesting their account to be deleted. Additionally, users are bound under arbitration when it comes to legal disputes against Brainly.
According to the Terms of Use (TOU) of Brainly,<ref name=":2">{{Cite web |author= |title=Terms of Use |url=https://brainly.com/pages/terms_of_use |website=Brainly |date=10 Feb 2025 |access-date=21 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20250327192111/https://brainly.com/pages/terms_of_use |archive-date=27 Mar 2025}}</ref><ref name=":0">{{Cite web |author= |title=Brainly |url=https://tosdr.org/en/service/1007 |website=Terms of Service; Didn't Read |date= |access-date=21 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20251018221453/https://tosdr.org/en/service/1007 |archive-date=18 Oct 2025}}</ref> any content a user generates for the platform may be sub-licensed out to third parties, and all content generated for the platform has its license preserved even if the consumer's account is deleted, either through an unannounced removal, or the consumer requesting their account to be deleted. Additionally, users are bound under arbitration when it comes to legal disputes against Brainly.


Users within the EU are treated more fairly in their TOS,<ref name=":0" /> however it is inaccessible to users living outside of the EU for reference. <!-- Hint hint, nudge nudge for our editors living in the EU! -->
Users within the EU are treated more fairly in their TOS,<ref name=":0" /> however it is inaccessible to users living outside of the EU for reference. <!-- Hint hint, nudge nudge for our editors living in the EU! -->


===Transition to AI generated content over user-generated content (''2023/24'')===
===Emphasis on AI generated content over user-generated content (''2023—2024'')===
In early 2024, Brainly experienced a transition towards favoring AI generated content for the platform,<ref name=":1">{{Cite news |last=Ravaglia |first=Ray |date=Jan 23, 2024 |title=Brainly Evolving From Questions And Answers To AI Learning Companion |url=https://www.forbes.com/sites/rayravaglia/2024/01/23/brainly-evolving-from-questions-and-answers-to-ai-learning-companion/ |access-date=Apr 30, 2025 |work=Forbes}}</ref> however earlier in mid-to-late 2023, they integrated an excessive amount of generative AI tools within the site,<ref>https://thejournal.com/articles/2023/09/14/brainly-adds-ai-powered-tools-to-its-platform.aspx?admgarea=pro.development</ref><!-- Temp a basic ref, not in the mood to grab all info from article to make it a proper source atm --> from AI-powered tutors, to encouraging answers to be generated on question pages by AI. A significant portion of the content originally published to the platform has also been used for the purposes of assisting these AI tools.<ref name=":1" />
Editor's note: Needs fixes!
 
In early 2024, Brainly experienced a transition towards favoring AI generated content for the platform,<ref name=":1">{{Cite web |last=Ravaglia |first=Ray |title=Brainly Evolving From Questions And Answers To AI Learning Companion |url=https://www.forbes.com/sites/rayravaglia/2024/01/23/brainly-evolving-from-questions-and-answers-to-ai-learning-companion/ |website=Forbes |date=23 Jan 2024 |access-date=21 Mar 2026 |url-status=live
|archive-url= <!-- IA endlessly loops into a white screen, GA and Megalodon stuck on a verify. Not even disallowed Archive.today worked. -Sojourna -->
|archive-date=
}}</ref> however earlier in mid-to-late 2023, they integrated an excessive amount of generative AI tools within the site,<ref>{{Cite web |last=Lucariello |first=Kate |title=Brainly Adds AI-Powered Tools to Its Platform |url=https://thejournal.com/articles/2023/09/14/brainly-adds-ai-powered-tools-to-its-platform.aspx |website=The Journal |date=14 Sep 2023 |access-date=21 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20231108195121/https://thejournal.com/articles/2023/09/14/brainly-adds-ai-powered-tools-to-its-platform.aspx |archive-date=8 Nov 2023}}</ref><!-- Temp a basic ref, not in the mood to grab all info from article to make it a proper source atm --> from AI-powered tutors, to encouraging answers to be generated on question pages by AI. A significant portion of the content originally published to the platform has also been used for the purposes of assisting these AI tools.<ref name=":1" />


=== Concerning SEO measures<!-- I would like to note that their SEO measures have gone so far as to also hamper finding data both positive and negative about the company. Searching review platforms and the BBB has been far easier to find any info on the company, which concerns me.  --> ===
===Concerning SEO measures<!-- I would like to note that their SEO measures have gone so far as to also hamper finding data both positive and negative about the company. Searching review platforms and the BBB has been far easier to find any info on the company, which concerns me.  -->===
Editor's note: may delete this section, please discuss in discuss tab!
Editor's note: may delete this section, please discuss in discuss tab!


Brainly has a problematically large amount of web domains that they own, and combined with searching online for assistance with homework questions showing a considerably higher quota of results pointing to the platform, it is difficult for consumers on any of the 3 most popular search engines ([[Google]], [[Bing]], [[Yahoo]]) to evade the platform in search results. This is statistically even higher when questions from online learning platforms such as Edgenuity or Odysseyware are inputted into web searches.{{Citation needed}}<!-- Will try to find reddit posts mentioning this problem, however as using Odysseyware within my Middle school years, and Edgenuity for High School, I can safely state that a large amount of the questions from these platforms will bring users to this site over ones that are significantly better for students to be reading.
Brainly has a problematically large amount of web domains that they own,{{Citation needed|reason=Company articles need NPOV|date=12 Mar 2026}}<ref>{{Cite web |author= |title=DomainIQ WhoIs lookup |url=https://www.domainiq.com/domain?brainly.com#/domains |website=DomainIQ |date= |access-date=5 May 2025 |url-status=live |archive-url= <!-- https://web.archive.org/web/20250505081303/https://www.domainiq.com/domain?brainly.com#/domains Archive link returned error. -Sojourna --> |archive-date=<!-- 5 May 2025 -->}}<!-- The URL wanted my e-mail address and I refuse to do so. -Sojourna --></ref><!-- WhoIs gives us a lowball estimate for how many domains are owned by the platform for the record, and with the death of the standard, it is HELL --> and combined with searching online for assistance with homework questions showing a considerably higher quota of results pointing to the platform, it is difficult for consumers on any of the three most popular search engines ([[Google]], [[Bing]], [[Yahoo!]]) to evade the platform in search results. This is statistically even higher when questions from online learning platforms such as Edgenuity or Odysseyware are inputted into web searches.{{Citation needed}}<!-- Will try to find Reddit posts mentioning this problem, however as using Odysseyware within my Middle school years, and Edgenuity for High School, I can safely state that a large amount of the questions from these platforms will bring users to this site over ones that are significantly better for students to be reading.


If you need examples of questions to test, please check the questions tab under my old Brainly account 'J4mesTDG', as I have posted some questions from these platforms to Brainly.  -->
If you need examples of questions to test, please check the questions tab under my old Brainly account 'J4mesTDG', as I have posted some questions from these platforms to Brainly.  -->


=== Frequently charging accounts for premium despite users requesting cancellation ===
===Auto-renewal deceptive billing===
Stub, to be worked on, check discuss tab for details
Reported by consumers on several platforms, including the Better Business Bureau (BBB),<ref>{{Cite web |author= |title=Brainly.com - BBB Complaints |url=https://www.bbb.org/us/ny/brooklyn/profile/educational-technology/brainlycom-0121-87151719/complaints |website=Better Business Bureau |date= |access-date=21 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20251021083300/https://www.bbb.org/us/ny/brooklyn/profile/educational-technology/brainlycom-0121-87151719/complaints |archive-date=21 Oct 2025}}</ref> Trustpilot,<ref>{{Cite web |author= |title=Brainly Reviews |url=https://www.trustpilot.com/review/brainly.com?stars=1 |website=TrustPilot |date= |access-date=21 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20251024221042/https://www.trustpilot.com/review/brainly.com?stars=1 |archive-date=24 Oct 2025}}</ref> and Complaints Board,<ref>{{Cite web |author= |title=Brainly Reviews and Complaints
|url=https://www.complaintsboard.com/brainly-b136175#filter |website=Complaints Board |date= |access-date=21 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20251022094220/https://www.complaintsboard.com/brainly-b136175#filter |archive-date=22 Oct 2025}}</ref> Brainly has repeatedly charged users for premium content after they cancelled their subscription.<ref name=":3">{{Cite web |last=Miller |first=Emma |title=A Brief Overview Of Brainly Academic Service |url=https://nocramming.com/tutoring/brainly |website=NoCramming |date=8 Mar 2024 |access-date=21 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20240527092000/https://nocramming.com/tutoring/brainly |archive-date=27 May 2024}}</ref> Notably seen on the BBB, a user had an account charged by Brainly, with no refunds despite the account being fraudulently created with their credentials.<ref>{{Cite web |author=Anonymous |title=BBB Complaint |url=https://www.bbb.org/us/ny/brooklyn/profile/educational-technology/brainlycom-0121-87151719/complaints?page=2#0121_87151719_21848927 |website=Better Business Bureau |date=14 Jun 2024 |access-date=21 Mar 2026 |url-status=dead |archive-url=https://web.archive.org/web/20260322052121/https://www.bbb.org/us/ny/brooklyn/profile/educational-technology/brainlycom-0121-87151719/complaints?page=2#0121_87151719_21848927 |archive-date=22 Mar 2026}}<!-- I *believe* I found the correct complaint to link to. Marking as dead so a visitor will see the relevant complaint - Sojourna --></ref> Another user cited difficulties to stop charges to their account as well.<ref>{{Cite web
|last=Brown
|first=K.
|title=Brainly Review: Poor Customer Service & Technical Difficulties Result in Bad Experience
|url=https://www.complaintsboard.com/brainly-b136175#c1531768
|website=Complaints Board
|date=
|access-date=5 May 2025
|url-status=dead <!-- Marking as dead as I could not find the review in question. -Sojourna -->
|archive-url=
|archive-date=
}}</ref>
 
Users attempting to use customer service have also reported being locked into speaking with an AI assistant to handle their billing problems.<ref name=":3" />
 
===Difficulty to delete one's own published content===
On the platform, content published by users is impossible to delete, regardless of whether it was a question or an answer, and this content cannot be modified once published either. Additionally, attempting to remove one's account does not effectively delete this content, as-is mentioned in the TOS.<ref name=":0" /><ref name=":2" />
 
Some reviews have also mentioned difficulties with the platform allowing users to delete their accounts.<ref>{{Cite web |author=Frostism |title=Unable to delete account |url=https://www.trustpilot.com/reviews/67f03f86bb961ab810bb2139 |website=TrustPilot |date=4 Apr 2025 |access-date=21 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20250708194424/https://www.trustpilot.com/reviews/67f03f86bb961ab810bb2139 |archive-date=8 Jul 2025}}</ref> This problem is additionally inflated due to the only accessible way to contact site staff being the AI assistant.<ref name=":3" />


=== Difficulty to delete accounts ===
===Access limits===
Stub, to be worked on, check discuss tab for details
Content that was initially offered to users for free, especially user-generated content, has had its accessibility become questionable. Some content initially published for free has seen it transitioned into content only accessible to premium or "legacy"<!-- Lack of a better term, no official name given by the platform --> accounts.<ref>{{Cite web |last=U. |first=Anonymous |title=Paying for Education |url=https://www.smartcustomer.com/reviews/brainly.com#72 |website=SmartCustomer |date=16 Oct 2020 |access-date=21 Mar 2026 |url-status=live |archive-url=https://ghostarchive.org/archive/EDPub |archive-date=22 Mar 2026}}</ref><ref>{{Cite web |author=One |title=Don't pay for this, it is useless and unhelpful. |url=https://www.trustpilot.com/reviews/678526449ae2412eec41a3d9 |website=TrustPilot |date=14 Jan 2025 |access-date=21 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20250708194432/https://www.trustpilot.com/reviews/678526449ae2412eec41a3d9 |archive-date=8 Jul 2025}}</ref> Additionally, there are harsh limits imposed on "free" users who wish to look up answers, as the platform currently limits accessing content to one question per day.<ref>{{Cite web |last=H. |first=James |title=One answer a day |url=https://www.smartcustomer.com/reviews/brainly.com#373 |website=SmartCustomer |date=26 Apr 2023 |access-date=21 Mar 2026 |url-status=live
|archive-url= <!-- Could not get a reliable archive capture with IA, GA, nor Megalodon. -Sojourna -->
|archive-date=
}}</ref>


=== Access limits ===
===Advertising overload<!-- I own a legacy account, which does not experience the overload as much, which can be used to compare the perspective of a page between a user who has either no account, a recent account, or a legacy account. Please contact JamesTDG on the Wiki discord if you wish to access this account for the purposes of research.  -->===
Stub, to be worked on, check discuss tab for details
{{Main|Advertising overload}}
[[File:Brainly advertising overload example.png|thumb|237x237px|A screenshot of the notification tab, where Brainly is advertising its extension, and Adobe Creative Cloud.]]
Since the start of the 2020s, Brainly has introduced progressively more pervasive advertisements on their platform, from some simple static advertisements initially, to massively obstructive ads that have made using the platform nearly impossible.{{Citation needed|date=12 Mar 2026}}<ref>{{Cite web |last=Schiller |first=W. |title=The most horrible and desperate site I've ever been on
|url=https://www.complaintsboard.com/brainly-b136175#c1941947 |website=Complaints Board |date=2 Mar 2024 |access-date=21 Mar 2026 |url-status=live |archive-url=https://web.archive.org/web/20240419222441/https://www.complaintsboard.com/brainly-b136175#c1941947 |archive-date=19 Apr 2024}}</ref><ref>{{Cite web |last=L. |first=Jennifer |title=Terrible! |url=https://www.smartcustomer.com/reviews/brainly.com#111 |website=SmartCustomer |date=22 Dec 2020 |access-date=21 Mar 2026 |url-status=live
|archive-url= <!-- "SmartCustomer" strikes yet again. -Sojourna -->
|archive-date=
}}</ref> Some ads are even visible in the notification tab, which forces advertisement notifications to be focused at the top, meaning users are forced to be advertised just to check their notifications.


=== Advertising Overload <!-- I own a legacy account, which does not experience the overload, which can be used to compare the perspective of a page between a user who has either no account, a recent account, or a legacy account. Please contact JamesTDG on the Wiki discord if you wish to access this account for the purposes of research. --> ===
Below are some general examples of the platform's advertising overload problems.
Stub, to be worked on, check discuss tab for details
<gallery>
File:Brainly UI.webp|A screenshot of a question page as of 5 May 2025.
File:Brainly obstructive advertisements.jpg|A screenshot showing an obstructive advertisement.
File:Brainly locking answer behind premium ad.jpg|A screenshot showing content blocked behind a premium ad for 'Brainly Plus'.
</gallery>


==See also <!-- Considering making pages dedicated to its competition that also have had shady activities: CourseHero Chegg -->==
==See also==
{{Placeholder box|Link to relevant theme articles or companies with similar incidents.}}
*[[CourseHero]]
*[[Chegg]]


==References==
==References==
{{reflist}}
{{Reflist}}


[[Category:{{PAGENAME}}]]
[[Category:{{PAGENAME}}]]
[[Category:Companies]]
[[Category:Companies using forced arbitration clauses]]