Synology: Difference between revisions
→Consumer-impact summary: Added QNAP and UGreen as competitors |
Added context for Drive compatibility policies from 2025-10-07 |
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==Consumer-impact summary== | ==Consumer-impact summary== | ||
*User freedom: | *User freedom: Revoked ability to use off-brand hard drives from modern NAS models<ref name=":0" /> and has as of October 8th 2025 been reversed<ref name=":1">{{Cite news |last=Hagedoorn |first=Hilbert |date=8 Oct 2025 |title=Synology Reverses Policy Banning Third-Party HDDs After NAS sales plummet |url=https://www.guru3d.com/story/synology-reverses-policy-banning-thirdparty-hdds-after-nas-sales-plummet/ |url-status=live |access-date=8 Oct 2025 |work=The guru of 3D}}</ref> | ||
*User privacy: Unknown. | *User privacy: Unknown. | ||
*Business model: Selling digital storage devices to consumers. | *Business model: Selling digital storage devices to consumers. | ||
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==Incidents== | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
===Removal of Hardware transcoding drivers (2025)=== | |||
Synology removed Hardware transcoding drivers for HEVC (H.265), AVC (H.264), and VC-1 [https://www.synology.com/en-global/products/status/eol-video-codec-support]. With these drivers removed, the external device receiving the video becomes responsible for transcoding. There is an unofficial guide on how to reinstall the drivers.[https://nascompares.com/guide/how-to-get-hardware-transcoding-back-on-your-synology-nas/] | |||
===Requiring Synology-branded hard drives for certain features (2025)=== | ===Requiring Synology-branded hard drives for certain features (2025)=== | ||
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This can currently be circumvented at the user's own risk with a hack [https://github.com/007revad/Synology_HDD_db using a script available on Github] that adds the drives in the system to the list of compatible drives. Other solutions use changes to configuration files to disable the checks.<ref>{{Cite web |date=2023 |title=Finally managed to get WD Red Disks working without compatibility issue on DS3622xs+ |url=https://www.reddit.com/r/synology/comments/161w36v/finally_managed_to_get_wd_red_disks_working/ |access-date=2025-04-19 |website=Reddit}}</ref> However, these workarounds may cease to function at any time or have unexpected side effects or consequences. | This can currently be circumvented at the user's own risk with a hack [https://github.com/007revad/Synology_HDD_db using a script available on Github] that adds the drives in the system to the list of compatible drives. Other solutions use changes to configuration files to disable the checks.<ref>{{Cite web |date=2023 |title=Finally managed to get WD Red Disks working without compatibility issue on DS3622xs+ |url=https://www.reddit.com/r/synology/comments/161w36v/finally_managed_to_get_wd_red_disks_working/ |access-date=2025-04-19 |website=Reddit}}</ref> However, these workarounds may cease to function at any time or have unexpected side effects or consequences. | ||
As of 8th October 2025 this has been partly reversed<ref name=":1" />. Only 2025 models allow third-party drives "and do not apply retroactively to previously launched systems." Even on 2025 systems there is still a requirement for M.2 drives to be on Compatibility List for the use as a cache drive. [https://kb.synology.com/en-us/DSM/tutorial/Drive_compatibility_policies] | |||
===Intel C2000 controversy (2015)=== | ===Intel C2000 controversy (2015)=== | ||