Best Buy: Difference between revisions

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==Consumer impact summary==

===User Privacy Concerns===

=== User Privacy Concerns ===

*Collects extensive personal data (including sensitive information like fingerprints and health data)

* Collects extensive personal data (including sensitive information like fingerprints and health data)

*Tracks users across devices/browsers without honoring "Do Not Track" requests

* Tracks users across devices/browsers without honoring "Do Not Track" requests

*Shares/sells data with third parties by default

* Shares/sells data with third parties by default

*Opaque privacy policy with difficult opt-out process

* Opaque privacy policy with difficult opt-out process

===Business Model Issues===

=== Business Model Issues ===

*Discontinued app support, rendering products partially functional

* Discontinued app support, rendering products partially functional

*Limited compensation (partial gift cards, max 10 devices) with short 56-day claim window

* Limited compensation (partial gift cards, max 10 devices) with short 56-day claim window

==Incidents==

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Discontinuation of Insignia Connect app===

On November 6, 2019, Best Buy discontinued support for their Insignia Connect app,<ref name=":0">{{Cite web |title=Welcome to the Insignia Connect Product Validation Site. |url=https://bestbuy.symphonysummit.com/insignia.web/ |url-status=dead |archive-url=https://web.archive.org/web/20191105124635/https://bestbuy.symphonysummit.com/insignia.web/ |archive-date=5 Nov 2019 |access-date=13 Apr 2025 |website=[[Best Buy]]}}</ref> resulting in major functionality losses for affected Insignia products that used the service. Best Buy did provide compensation to affected customers, however, this was only in the form of a partial refund, issued in the form of a virtual gift card that was determined by the product type.<ref name=":1">{{Cite web |title=FAQs |url=https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ |url-status=dead |archive-url=https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine |archive-date=12 Dec 2019 |access-date=13 Apr 2025 |website=[[Best Buy]]}}</ref><ref name=":0" /> Customers were also only able to redeem up to a maximum of 10 serial numbers for product refunds, even if they owned more than 10 affected products.<ref name=":2">{{Cite web |last=Statt |first=Nick |date=7 Sep 2019 |title=Best Buy is leaving smart home users in the cold, but its Wi-Fi freezer will still mostly work |url=https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6 |url-status=live |archive-url=https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6 |archive-date=25 Nov 2024 |access-date=13 Apr 2025 |website=The Verge}}</ref><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days from the discontinuation date.<ref name=":0" />

==Anti-consumer practices==

~~=== '''Lie's to costumers''' ===~~

~~Bring in a computer with a bad Ethernet port they will tell you the motherboard is fried buy a new one. Instead of just recommending a 10-20$ pci-e or USB card or dongle.~~

Same thing if your pc is running slow or what ever they will try to convince you that it is broken and u need a new one instead of just offering a cleaning service or reinstall of the operating system.

===Data privacy concerns===

@@ Line 11: / Line 11: @@
 ==Consumer impact summary==
-===User Privacy Concerns===
+=== User Privacy Concerns ===
-*Collects extensive personal data (including sensitive information like fingerprints and health data)
+* Collects extensive personal data (including sensitive information like fingerprints and health data)
-*Tracks users across devices/browsers without honoring "Do Not Track" requests
+* Tracks users across devices/browsers without honoring "Do Not Track" requests
-*Shares/sells data with third parties by default
+* Shares/sells data with third parties by default
-*Opaque privacy policy with difficult opt-out process
+* Opaque privacy policy with difficult opt-out process
-===Business Model Issues===
+=== Business Model Issues ===
-*Discontinued app support, rendering products partially functional
+* Discontinued app support, rendering products partially functional
-*Limited compensation (partial gift cards, max 10 devices) with short 56-day claim window
+* Limited compensation (partial gift cards, max 10 devices) with short 56-day claim window
 ==Incidents==
+This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
 ===Discontinuation of Insignia Connect app===
+{{Main|Best Buy discontinuation of Insignia Connect}}
 On November 6, 2019, Best Buy discontinued support for their Insignia Connect app,<ref name=":0">{{Cite web |title=Welcome to the Insignia Connect Product Validation Site. |url=https://bestbuy.symphonysummit.com/insignia.web/ |url-status=dead |archive-url=https://web.archive.org/web/20191105124635/https://bestbuy.symphonysummit.com/insignia.web/ |archive-date=5 Nov 2019 |access-date=13 Apr 2025 |website=[[Best Buy]]}}</ref> resulting in major functionality losses for affected Insignia products that used the service. Best Buy did provide compensation to affected customers, however, this was only in the form of a partial refund, issued in the form of a virtual gift card that was determined by the product type.<ref name=":1">{{Cite web |title=FAQs |url=https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ |url-status=dead |archive-url=https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine |archive-date=12 Dec 2019 |access-date=13 Apr 2025 |website=[[Best Buy]]}}</ref><ref name=":0" /> Customers were also only able to redeem up to a maximum of 10 serial numbers for product refunds, even if they owned more than 10 affected products.<ref name=":2">{{Cite web |last=Statt |first=Nick |date=7 Sep 2019 |title=Best Buy is leaving smart home users in the cold, but its Wi-Fi freezer will still mostly work |url=https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6 |url-status=live |archive-url=https://web.archive.org/web/20241125000759/https://www.theverge.com/2019/9/6/20853671/best-buy-connect-insignia-smart-plug-wifi-freezer-mobile-app-shutdown-november-6 |archive-date=25 Nov 2024 |access-date=13 Apr 2025 |website=The Verge}}</ref><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days from the discontinuation date.<ref name=":0" />
 ==Anti-consumer practices==
-=== '''Lie's to costumers''' ===
-Bring in a computer with a bad Ethernet port they will tell you the motherboard is fried buy a new one. Instead of just recommending a 10-20$ pci-e or USB card or dongle.
-Same thing if your pc is running slow or what ever they will try to convince you that it is broken and u need a new one instead of just offering a cleaning service or reinstall of the operating system.
 ===Data privacy concerns===