Consumer Rights Wiki

Urban Air Adventure Park: Difference between revisions

← Older edit
VisualWikitext
Scorpiomaj27 (talk | contribs)
confirmed
86 edits
m Some minor clean-up. For just using TNT on this article, though.
 
(50 intermediate revisions by 8 users not shown)
Line 1: Line 1:
{{InfoboxCompany
<!-- geo-blocked website --><!-- include archive in cites -->
| Name = {{PAGENAME}}
{{Incomplete}}
| Type =
{{SloppyAI}}
| Founded =
{{CompanyCargo
| Industry =
|Description=
| Official Website =
|Founded=
| Logo =
|Industry=Children, Entertainment, Outdoors
}}{{Placeholder box|"'''{{PAGENAME}}''' is a <ref name":0">ref goes here</ref>". indoor sports entertainment company and an Unleashed Brands company.
|Logo=UrbanAir logo.webp
 
|ParentCompany=
The UrbanAir Business model is focus primarily on 12 months contracts for use of the Adventure Park, primarily with children as visitors.
|Type=Private
 
|Website=https://www.urbanair.com
Exaggerated, but technically possible scenario that could happen based on the exact text of the UrbanAir Membership agreement, without additional consent or compensation.
 
Your 6 year old child's photo can be taken, the plain white t-shirt they're wearing can be altered to say "Free Palestine", in front of a LGBT flag, standing in a gay nightclub next to Dylan Mulvaney, with a voiceover of your actual child's voice (or even another child's voice saying "I LOVE IT HERE!"}}
 
==Consumer-impact summary==
{{Placeholder box|Privacy Violations and Immoral Billing Practices:
* Billing Practices not clearly defined
* Unfair Membership Alterations Policy
* Personal likeness Violations
* Voice likeness Violations
}}
}}


==Privacy Violations and Policy Concerns==
'''Urban Air Adventure Park''' is a children-focused indoor sports entertainment company under Unleashed Brands. It offers attractions such as ziplining, trampolines, and GoKarts.<ref name="Attractions">{{Cite web |title=Urban Air Attractions |url=https://www.urbanair.com/pennsylvania-north-huntingdon/attractions/ |url-status=live |archive-url=https://web.archive.org/web/20250717153109/https://www.urbanair.com/pennsylvania-north-huntingdon/attractions/ |archive-date=2025-07-17 |access-date=2025-11-09 |website=Urban Air Adventure Park}}</ref> Their membership model primarily targets families, often requiring 12-month contractual commitments.<ref name="UAContract">[[:File:UrbanAirContractPeriod001.png|Urban Air Contract]]</ref>
{{Placeholder box|The Urban Air Adventure Park fails to clearly disclose the following:
 
1.  Memberships are (typically) required to be a 12 month period and fails to prominently display this during the time of membership selection or prior to placing your order.


2. Membership modifications, for example to add an additional child includes an automatic additional 12 months obligation for all members.
However, concerns arise regarding privacy policies, billing practices, and the unrestricted use of children’s images and voices without additional consent or compensation. Given that minors cannot legally consent to these terms, the ethical implications are severe.


3.  The UrbanAir membership agreement requires you to sign away your rights to any pictures of you taken by UrbanAir at the UrbanAir facility forever, in perpetuity and it gets worse, see details below.
At least two Urban Air locations were also found in violation of Child Labor Laws.


4. The UrbanAir membership agreement requires you to sign away your rights to any audio or video recordings of you taken by UrbanAir at the UrbanAir facility forever, in perpetuity.}}
==Consumer impact summary==
===Privacy violations and billing concerns===
*Lack of Clear Billing Practices: The required 12-month commitment<ref name="UAContract" /> is not prominently disclosed during sign-up.<ref name="Memtypes">{{Cite web |title=Urban Air Membership Types |url=https://store.unleashedbrands.com/urban-air/north-huntingdon-pa/purchase/membership |url-status=live |archive-url=http://web.archive.org/web/20251017133658/https://store.unleashedbrands.com/urban-air/north-huntingdon-pa/purchase/membership |archive-date=17 Oct 2025|access-date=2025-11-09 |website=store.unleashedbrands.com}}</ref>
*Unfair Membership Alterations: Adding an additional child resets the commitment period for all family members, extending financial obligations.
*Unrestricted Use of Children’s Images: Parents unknowingly grant Urban Air full rights to their child’s likeness, allowing modification and repurposing without further approval.
*Unrestricted Use of Children’s Voices: Urban Air’s agreement enables alteration of voice recordings, meaning a child's voice could be used in commercial or political contexts without parental oversight


This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
==Privacy concerns==
===Membership Agreement - Photos of You and Your Children===
Urban Air Adventure Park does not adequately disclose or provide safeguards for the following membership terms, which overwhelmingly affect children as the primary subjects:
You must agree to allow for your photo of you and/or your children (who are incapable of consenting to this agreement)  to be taken by UrbanAir staff.  These photos may be used '''worldwide in perpetuity''' and '''be modified''' by UrbanAir for any reason at any time without any additional consent of compensation.


The section below does NOT offer any common sense exclusions, so from technical standpoints, you child's photo could be used (though unlikely) as follows:
#Mandatory 12-Month Memberships: Most memberships require a full year of payments, with only extremely limited cancellation options.
#Automatic Membership Extensions: If parents add an additional child, all previous members are forced into a fresh 12-month contract, increasing financial commitment unexpectedly.
#Total Loss of Image Rights: Parents sign away all rights to their child's photographs, permitting modification, repurposing, and global distribution without compensation or review.  This agreement does not specifically exclude use of images in countries hostile the United States or in areas determined to be controlled by group designated federally as terrorists.
#Total Loss of Voice Rights: Any recorded voice  can be altered, modified, and used for promotional purposes indefinitely —raising concerns about  manipulated contexts.


# Uncompensated advertising.
Urban Air’s membership agreement requires parents to consent to photo usage of their children, but parents lose all control over how these images are modified, distributed, or repurposed worldwide, forever.
# Modification of photo for age.
# Modification of photo for color/race.
# Modification of photo to include other persons not originally present.
# Modification of photo to include political advertising (ie. your child could be standing next to a LGBT flag, or even be "wearing" an LGBT t-shirt.)
# Modification of photo to include political advertising (ie. your child could be "wearing" clothing for pro-Israeli and pro-Palestine causes.)
# Your child's photo could be used in advertising in nations hostile to the United States.


Full section from, additional bolding applied to wiki author: https://www.urbanair.com/membership-agreement/
===Use of children's voice recording===
Urban Air’s Membership Agreement<ref name="UMA">{{Cite web |title=Urban Air Membership Agreement |url=https://www.urbanair.com/membership-agreement |url-status=live |archive-url=https://web.archive.org/web/20221230182823/https://www.urbanair.com/membership-agreement/ |archive-date=2022-12-30 |access-date=2025-11-09 |website=Urban Air Adventure Park}}</ref> also permits unrestricted audio recording of children inside the facility. Parents forfeit control over how their child’s voice may be modified, placed in different contexts, or reused indefinitely.


Interestingly the membership agreement cannot and does not validate the person's identity signing up on the website, they only have the information provided by the user; names and payment info.<blockquote>
===Serious ethical concerns===
# '''Use of Personal Information, Image, Likeness, and/or Voice'''.  Urban Air will take, and you agree to the taking and Urban Air’s storage and use of, an image of each member under this Membership Agreement for purposes of member identification for the Urban Air membership program. Urban Air will retain such image in its computerized membership system. Urban Air also may photograph, record on audio or video, or otherwise record your presence or use of any Urban Air Adventure Park. In exchange for your use of any Urban Air Adventure Park, you understand, acknowledge, and '''agree that you may be photographed, recorded on audio or video, or otherwise recorded while at any Urban Air Adventure Park and hereby agree and consent for all purposes to the sale, reproduction, or use in any manner of any such photograph, audio, video, or other recording or depiction of your likeness and/or voice whatsoever by us, any Urban Air Adventure Park''', and any nominee or designee of us or them, including without limitation any agency, client, periodical or other publication, in all forms of media, whether now or hereafter devised, throughout the world and '''in perpetuity, and in all manners''', including '''without limitation''' advertising, trade, display, editorial, art, and exhibition. You further understand and agree that any such photograph, audio, video, or other recording or depiction of '''your likeness and/or voice may be modified, altered, cropped, and combined with other content such as images, video, audio, text, and graphics, and hereby waive any right that you may have to inspect or approve any finished image, video, or audio containing a depiction of your likeness or voice.''' You further agree that Urban Air and/or any Urban Air Adventure Park you may visit or owner thereof may use any information gathered in this form or through your use of any Urban Air Adventure Park, provided the information does not personally identify you or provide facts that could lead to your identification, for any purpose, including without limitation research, product and program improvements, and statistical purposes. You agree to hold harmless and indemnify Urban Air and any Urban Air Adventure Park you may visit or owner thereof from and against any and all liability, damage, loss, and/or claims of any kind or nature whatsoever, including, without limitation, any and all claims and demands relating to libel, invasion of privacy, and violation of publicity rights.
Excerpt from Urban Air’s Membership Agreement:
<blockquote>#Use of Personal Information, Image, Likeness, and/or Voice.  Urban Air will take, and you agree to the taking and Urban Air’s storage and use of, an image of each member under this Membership Agreement for purposes of member identification for the Urban Air membership program. Urban Air will retain such image in its computerized membership system. Urban Air also may photograph, record on audio or video, or otherwise record your presence or use of any Urban Air Adventure Park. In exchange for your use of any Urban Air Adventure Park, you understand, acknowledge, and agree that you may be photographed, recorded on audio or video, or otherwise recorded while at any Urban Air Adventure Park and hereby agree and consent for all purposes to the sale, reproduction, or use in any manner of any such photograph, audio, video, or other recording or depiction of your likeness and/or voice whatsoever by us, any Urban Air Adventure Park, and any nominee or designee of us or them, including without limitation any agency, client, periodical or other publication, in all forms of media, whether now or hereafter devised, throughout the world and in perpetuity, and in all manners, including without limitation advertising, trade, display, editorial, art, and exhibition. You further understand and agree that any such photograph, audio, video, or other recording or depiction of your likeness and/or voice may be modified, altered, cropped, and combined with other content such as images, video, audio, text, and graphics, and hereby waive any right that you may have to inspect or approve any finished image, video, or audio containing a depiction of your likeness or voice. You further agree that Urban Air and/or any Urban Air Adventure Park you may visit or owner thereof may use any information gathered in this form or through your use of any Urban Air Adventure Park, provided the information does not personally identify you or provide facts that could lead to your identification, for any purpose, including without limitation research, product and program improvements, and statistical purposes. You agree to hold harmless and indemnify Urban Air and any Urban Air Adventure Park you may visit or owner thereof from and against any and all liability, damage, loss, and/or claims of any kind or nature whatsoever, including, without limitation, any and all claims and demands relating to libel, invasion of privacy, and violation of publicity rights.
</blockquote>
</blockquote>


===Membership Agreement - Recordings of You and Your Children===
*Photos may be used for advertising without compensation or parental approval.
The same concerns as above apply, you or your voice can be used in any way UrbanAir would like '''worldwide in perpetuity.'''
*Images can be altered—including age modifications, added individuals, or politically charged content.
 
*No parental review or opt-out mechanism exists, meaning parents cannot prevent misuse or misrepresentation.
# Your child's voice could be used in ways taken out of context, for example:
*A child's likeness could be used for marketing unrelated to Urban Air, including international advertising in countries with differing legal protections.
## "I love it here dad", and in the background is a video of an UrbanAir facility with a Trump flag or LGBT flag out front.
## "This place is no fun and always busy!", and in the background is an image or video of a competing kids entertainment venue.
 
===Membership Agreement - Twelve Month Billing/Cancelation Policy===
The twelve month billing contract (the most common, though 3 months is occasionally offered) requires you to pay every month for twelve months, this contract cannot be broken for any reason other than the following reasons sent in writing with supporting documentation:
 
# Death
# Permanent disability
# Moving beyond a 25 mile radius of any Urban Air location
 
When your 12 month obligation is completed you may cancel additional month-by-month renewal '''in writing.''' 
 
===Membership Agreement - Contract Alteration Policy, Adding Members===
The twelve month billing contract language continues to worsen when you consider the scenario of adding an additional member.


Assuming you were to join (fully accepting and understanding that your agreement is an unbreakable 12 months) and decide your younger child would like to join as well, your 12 months is added on to BOTH members.
===Ethical and privacy concerns===
*Children's voices may be repurposed in misleading promotional materials.
*Audio could be modified to imply political affiliations, sponsorships, or endorsements.
*Parents have no ability to review or retract consent, meaning a child’s voice could be used long after they stop attending Urban Air.


For example, if you were to pay for child-1 for 9 months and later child-2 was old enough to participate fully, you add on child-2.  Your original 12 months for child 1 is now EXTENDED another 12 months.  Whereas in a common sense world, child-1 could quit in 3 more months without penalty and child-2 could remain. 
===Membership agreement===
====Billing and cancellation policy====
Most Urban Air memberships require a minimum of 12 months of payments and cannot be canceled except in the following strictly defined scenarios<ref name="UAContract" />:


Full text of subsection 3 of the "Membership Agreement" section (from the overall membership agree page: https://www.urbanair.com/membership-agreement/)<blockquote>
*Death or permanent disability (requires medical documentation).
# '''Membership Cancellation'''.  '''YOU MAY NOT CANCEL YOUR MEMBERSHIP DURING THE 12-MONTH INITIAL TERM EXCEPT AS PROVIDED HEREIN'''.  After your 12-month Initial Term, you may cancel your membership at any time online at www.urbanairmembership.com.  Memberships may not be cancelled by telephone, mail, email, or by fax and may only be cancelled as described in this section. Your cancellation request will be effective 10 days after it is received.  Any payments due under this Membership Agreement prior to the cancellation effective date will be charged by us as scheduled.
*Relocation beyond 25 miles from an Urban Air facility (requires written proof).


During the 12-month initial term, you or your estate may cancel your membership if by reason of death or disability you are unable to receive your membership benefits under this Membership Agreement. Upon cancellation due to death or disability, you or your estate shall be relieved from the obligation of making monthly membership payments due after the date of death or the receipt of certification of a physical disability. A physical disability sufficient to warrant cancellation of this Membership Agreement shall be established if you furnish us with a written certification of such disability by a licensed physician, provided the diagnosis or treatment is within the physician’s scope of practice.
Urban Air does not validate the identity of individuals signing up, relying only on self-reported names and payment details, raising concerns about potential enrollment errors or fraudulent sign-ups.


During the 12-month initial term, you may cancel your membership if you permanently move your residence more than 25 miles from the location of any Urban Air Adventure Park. Upon Urban Air’s receipt of acceptable written verification of your move, you shall be relieved from the obligation of making monthly membership payments due after receipt of such written verification.
After the initial 12-month term, membership renewals can only be canceled with written notice.


All requests for membership cancellation due to death, disability, or relocation must be submitted in writing with verification of death, disability, or relocation by email to [email protected] or by mail or hand-delivery to the following address: Urban Air, Attn: Membership Support, 2350 Airport Freeway, Suite 505, Bedford, Texas 76022.</blockquote>
===Contract alterations and adding members===
Urban Air’s membership policy forces families into long-term commitments by extending obligations if new members (such as siblings) are added to an existing contract. For example, if a parent signs up one child in a 12-month membership and 3 months later decides to add a sibling of said child, the membership term for both children fully resets.  


==Products==
==Incidents==
{{Placeholder box|This is a list of the company's product lines '''with articles on this wiki'''.
===Child labor violations (''2023'')===
* [[Example product line one]] (release date): Short summary of the product's incidents.
The US Department of Labor collected $43,505 in civil penalties from an Urban Air location in Jacksonville, Florida for child labor law violations, which allowed 14 and 15 year-old employees to work past 7 p.m., hours later than legally permissible, on weeknights.<ref name="DOLBackWages2023">{{cite web |date=2023-02-17 |title=Jacksonville Trampoline Park Pays $43k In Civil Penalties |url=https://www.dol.gov/newsroom/releases/whd/whd20230217-2 |access-date=2025-06-23 |website=U.S. Department of Labor |archive-url=http://web.archive.org/web/20260112220111/https://www.dol.gov/newsroom/releases/whd/whd20230217-2 |archive-date=12 Jan 2026}}</ref>
* [[Example product line two]] (release date):}}


==See also==
Similar violations were also found at a location in Birmingham, Alabama and $28,000 in civil penalties were issued.<ref name="DOLChildLabor2023">{{cite web |date=2023-11-13 |title=Birmingham Urban Air Indoor Fun Park Franchisee Pays $28k In Civil Penalties After Us Department Of Labor Finds Child Labor Violations |url=https://www.dol.gov/newsroom/releases/whd/whd20231113 |access-date=2025-06-23 |website=U.S. Department of Labor |archive-url=http://web.archive.org/web/20260112221310/https://www.dol.gov/newsroom/releases/whd/whd20231113 |archive-date=12 Jan 2026}}</ref>
{{Placeholder box|Link to relevant theme articles or companies with similar incidents.}}


==References==
==References==
{{reflist}}
{{Reflist}}


[[Category:{{PAGENAME}}]]
[[Category: {{PAGENAME}}]]
Retrieved from "https://consumerrights.wiki/w/Urban_Air_Adventure_Park"