LG G4 malfunctions: Difference between revisions

The LG G4 is an [[Android]] smartphone developed by LG Electronics as part of the LG G eries of smartphones and was released in April 2015.

Shortly after its release it was found to have issues which resulted in the device becoming unstable, inoperable or resulted in data loss. LG released a series of forced updates where the phones installed them without the user's consent or permission. <ref>{{Cite web |last=Arce |first=Nicole |date=2015-06-10 |title=AT&T LG G4 Users Complain Of Automatic Update: What's Happening? |url=https://www.techtimes.com/articles/59241/20150610/at-t-lg-g4-users-complain-of-automatic-update-whats-happening.htm |website=Tech Times}}</ref>

====Touchscreen Issues====

In 2015 it was identified that the G4 was experiencing touchscreen issues making the device unresponsive or causing the device to restart. <ref>{{Cite web |last=Pratap |first=Ketan |date=2015-06-17 |title=Some LG G4 Users Reporting Touchscreen Issues; LG Says It's Investigating |url=https://www.gadgets360.com/mobiles/news/some-lg-g4-users-reporting-touchscreen-issues-lg-says-its-investigating-704572 |website=Gadgets 360}}</ref> LG released several patches in an attempt to rectify the issue, however some of the patches had to be pulled as they caused more problems to the device itself. By November 2015 LG released a series of software updates to address the issue. <ref>{{Cite web |last=Passary |first=Anu |date=2015-06-22 |title=LG Outs Fix For LG G4 Touchscreen Issues |url=https://www.techtimes.com/articles/62417/20150622/lg-outs-fix-for-lg-g4-touchscreen-issues.htm |website=Tech Times}}</ref><ref>{{Cite web |last=Gunther |first=Cory |date=2015-11-25 |title=LG G4 Touchscreen Problems Fixed in New Update |url=https://www.gottabemobile.com/lg-g4-touchscreen-problems-fixed-in-new-update/ |website=Gotta Be Mobile}}</ref>

====Boot loop Issues====

From approximately September 2015 users reported an issue in the device where it would be stuck in a 'boot loop' where the device would constantly cycle between booting and restarting without being operable. <ref>[https://www.trustedreviews.com/opinion/lg-g4-bootloop-problem-how-to-diagnose-and-fix-2946272 LG G4 Bootloop Problem: Global Software Upgrade Centre the final fix? written by Andrew Williams on Trusted Reviews]</ref> Initially appearing to only affect a small number of devices, the issue quickly became more widespread and by the end of 2015 it was apparent that this issue could afflict almost any model.

User complains cited that the devices were either not having appropriate repairs undertaken or calling for LG to acknowledge that there was a major fault with the devices. In some instances users online started petitions calling for LG to address their concerns. <ref>{{Cite web |title=Launch a replacement program for defective LG G4s |url=https://www.change.org/p/lg-mobile-launch-a-replacement-program-for-defective-lg-g4s |website=change.org}}</ref>

LG acknowledged in January 2016 that there was a hardware issue causing the boot loop and advised they would repair or replace affected devices.<ref>{{Cite web |last=Carlon |first=Kris |date=2016-01-26 |title=LG admits G4 bootloop problem is a hardware fault, will repair affected devices |url=https://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/ |website=Android Authority}}</ref> LG did not offer assistance with the recovery of data from affected devices.  

====Other Issues====

Other problems include:

*charging port death{{Citation needed}},

*speaker function damage{{Citation needed}},

*and double tap features no longer functioning{{Citation needed}}.

===Class Action Lawsuit===

LG ended up settling one class-action lawsuit in relation to boot loop issues in the USA with LG offering affected device owners with either $400 in cash or $700 in credit to buying an alternative LG device.<ref>{{Cite web |last=Gartenberg |first=Chaim |date=2018-01-31 |title=LG settles bootloop lawsuit with $425 in cash or a $700 rebate toward a new LG phone |url=https://www.theverge.com/circuitbreaker/2018/1/31/16957332/lg-bootloop-lawsuit-settlement-g4-v10-v20-nexus-5x-g5 |website=The Verge}}</ref> 

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