Frontier Airlines: Difference between revisions
Final addition of consumer impact incidents |
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*ZIP code, which possibly correlates with passengers' income bracket or race | *ZIP code, which possibly correlates with passengers' income bracket or race | ||
*Age, which | *Age, which possibly correlates with passengers' ability to pay for a certain price | ||
*Gender, which | *Gender, which possibly correlates with passengers' willingness to pay for a certain price | ||
===Forced arbitration via Frontier Airlines "Fly Pass"=== | ===Forced arbitration via Frontier Airlines "Fly Pass"=== | ||
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"In addition, by agreeing to resolve disputes through arbitration, You and Frontier agree to each unconditionally waive the right to a trial by jury or to participate in a class action, representative proceeding, or private attorney general action."<ref>{{Cite web |title=Terms and Conditions |url=https://idmonitoring.frontier.com/terms |url-status=live |access-date=June 18 2025}}</ref></blockquote>In 2024, federal Colorado judge, Judge Kathryn A. Starnella dismissed a class action lawsuit filed against Frontier Airlines by fly pass member, Jeriyma Hartsfield for a breach of contract. Despite Hartsfield's attempt to representa class of passengers who also faced a similar situation, the lawsuit was ultimately shot down by Judger Starnella because she deduced that Hartsfield, "had ample opportunity to review the terms, including the arbitration clause, before agreeing to them."<ref>{{Cite web |last=Milano |first=Ashley |date=July 9 2024 |title=Frontier Airlines 'All You Can Fly' Lawsuit Grounded, Heads to Arbitration |url=https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |url-status=live |archive-url=https://web.archive.org/web/20250326041651/https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |archive-date=March 26 2025 |access-date=June 18 2025 |website=Injury Claims}}</ref> Hartsfield was then left to attempt to resolve the matter via arbitration instead of in court. | "In addition, by agreeing to resolve disputes through arbitration, You and Frontier agree to each unconditionally waive the right to a trial by jury or to participate in a class action, representative proceeding, or private attorney general action."<ref>{{Cite web |title=Terms and Conditions |url=https://idmonitoring.frontier.com/terms |url-status=live |access-date=June 18 2025}}</ref></blockquote>In 2024, federal Colorado judge, Judge Kathryn A. Starnella dismissed a class action lawsuit filed against Frontier Airlines by fly pass member, Jeriyma Hartsfield for a breach of contract. Despite Hartsfield's attempt to representa class of passengers who also faced a similar situation, the lawsuit was ultimately shot down by Judger Starnella because she deduced that Hartsfield, "had ample opportunity to review the terms, including the arbitration clause, before agreeing to them."<ref>{{Cite web |last=Milano |first=Ashley |date=July 9 2024 |title=Frontier Airlines 'All You Can Fly' Lawsuit Grounded, Heads to Arbitration |url=https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |url-status=live |archive-url=https://web.archive.org/web/20250326041651/https://injuryclaims.com/news/other/frontier-airlines-gowild-lawsuit-dismissed |archive-date=March 26 2025 |access-date=June 18 2025 |website=Injury Claims}}</ref> Hartsfield was then left to attempt to resolve the matter via arbitration instead of in court. | ||
=== Lack of transparency with opting out of personal data sharing with third parties === | ===Lack of transparency with opting out of personal data sharing with third parties=== | ||
Frontier Airlines shares its customers personal data with "service providers" and "affiliates."<blockquote>"Frontier Airlines discloses your personal information to third parties for business purposes. When we disclose personal information, we enter an agreement that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except in performing the agreement. We provide your personal information for a business purpose to the following categories of third parties: (i) service providers; (ii) our affiliates and codeshare partner; and (iii) third parties to which you authorize Frontier Airlines to disclose your personal information in connection with products or services you elect to purchase from them."<ref>{{Cite web |title=Privacy Policy For California Residents |url=https://www.flyfrontier.com/legal/california-privacy-policy |url-status=live |archive-url=https://web.archive.org/web/20250606081427/https://www.flyfrontier.com/legal/california-privacy-policy/ |archive-date=June 6 2025 |access-date=June 18 2025 |website=Frontier Airlines California Privacy Policy}}</ref></blockquote>In addition to personal data sharing, some of this sharing may count as selling of personal data under California law. Like with most companies, the mechanisms for opting out of these practices are buried in complex legal paragraphs, and they not made clearly available for customers. Of course, these terms only apply to passengers who are residents of California because of the California Consumer Privacy Act (CCPA). Passengers outside of the state of California do not currently receive the same comprehensive rights of legal California residents in this case. | Frontier Airlines shares its customers personal data with "service providers" and "affiliates."<blockquote>"Frontier Airlines discloses your personal information to third parties for business purposes. When we disclose personal information, we enter an agreement that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except in performing the agreement. We provide your personal information for a business purpose to the following categories of third parties: (i) service providers; (ii) our affiliates and codeshare partner; and (iii) third parties to which you authorize Frontier Airlines to disclose your personal information in connection with products or services you elect to purchase from them."<ref>{{Cite web |title=Privacy Policy For California Residents |url=https://www.flyfrontier.com/legal/california-privacy-policy |url-status=live |archive-url=https://web.archive.org/web/20250606081427/https://www.flyfrontier.com/legal/california-privacy-policy/ |archive-date=June 6 2025 |access-date=June 18 2025 |website=Frontier Airlines California Privacy Policy}}</ref></blockquote>In addition to personal data sharing, some of this sharing may count as selling of personal data under California law. Like with most companies, the mechanisms for opting out of these practices are buried in complex legal paragraphs, and they not made clearly available for customers. Of course, these terms only apply to passengers who are residents of California because of the California Consumer Privacy Act (CCPA). Passengers outside of the state of California do not currently receive the same comprehensive rights of legal California residents in this case. | ||
===Obfuscating web-based check-in and charging passengers for it=== | ===Obfuscating web-based check-in and charging passengers for it=== | ||
Frontier Airlines has a suspicious history of technical glitches and errors with their website and mobile application when customers attempt to check in for their flight online.<ref>{{Cite news |last=Leff |first=Gary |date=May 3 2025 |title="Never Flying This Airline Again”—Watch As Frontier Threatens Ban, Calls Police When Passenger Complains About $25 Fee Just To Check In |url=https://viewfromthewing.com/never-flying-this-airline-again-watch-as-frontier-threatens-ban-calls-police-when-passenger-complains-about-25-fee-just-to-check-in/comment-page-1/ |url-status=live |access-date=June 18 2025 |work=View from the Wing}}</ref> In addition to the technical inconveniences, passengers have reported long wait times for customer service and unresponsive support from customer service while seeking assistance with these online check-in issues. Passengers who checked in late, some no doubt due to the technical issues, were charged unexpected fees for doing so.<ref>{{Cite news |last=Fenton |first=Reuven |date=May 7 2025 |title=Frontier Airlines agents jeer at passenger after hitting him with surprise fee: ‘You thought you were gonna get on your flight?’ |url=https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |url-status=live |archive-url=https://web.archive.org/web/20250517034451/https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |archive-date=May 17 2025 |access-date=June 18 2025 |work=New York Post}}</ref> | Frontier Airlines has a suspicious history of technical glitches and errors with their website and their mobile application when customers attempt to check in for their flight online.<ref>{{Cite news |last=Leff |first=Gary |date=May 3 2025 |title="Never Flying This Airline Again”—Watch As Frontier Threatens Ban, Calls Police When Passenger Complains About $25 Fee Just To Check In |url=https://viewfromthewing.com/never-flying-this-airline-again-watch-as-frontier-threatens-ban-calls-police-when-passenger-complains-about-25-fee-just-to-check-in/comment-page-1/ |url-status=live |access-date=June 18 2025 |work=View from the Wing}}</ref> In addition to the technical inconveniences, passengers have reported long wait times for customer service and unresponsive support from customer service while seeking assistance with these online check-in issues. Passengers who checked in late, some no doubt due to the technical issues, were charged unexpected fees for doing so.<ref>{{Cite news |last=Fenton |first=Reuven |date=May 7 2025 |title=Frontier Airlines agents jeer at passenger after hitting him with surprise fee: ‘You thought you were gonna get on your flight?’ |url=https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |url-status=live |archive-url=https://web.archive.org/web/20250517034451/https://nypost.com/2025/05/07/us-news/frontier-airlines-staff-taunt-passenger-trying-to-check-in-hit-him-with-25-fee-video/ |archive-date=May 17 2025 |access-date=June 18 2025 |work=New York Post}}</ref> | ||
In 2023, Frontier's check-in form used to be readily available on the front page of their website. | In 2023, Frontier's check-in form used to be readily available on the front page of their website. Currently, passengers are expected to perform an additional step if they want to check in online for free: downloading the Frontier mobile app: [[Frontier Airlines Obfuscates Web Check-in Form]] | ||
As | As of June 2025, passengers must pay a $5 "Web Check In" fee to check in on Frontier's website.<ref name=":1" /> | ||
==References== | ==References== | ||
<references /> | <references /> | ||
[[Category:Frontier Airlines]] | [[Category:Frontier Airlines]] | ||