Teamviewer Terminates Perpetual Licenses: Difference between revisions
List related incidents under the see also of the incident |
Move incident related content into incident article |
||
| Line 1: | Line 1: | ||
[[TeamViewer]] terminates perpetual license users by no longer supporting versions 11 and 12 on their global network infrastructure. Versions 11 and 12 were the last versions of TeamViewer that were not subscription based. | [[TeamViewer]] terminates perpetual license users by no longer supporting versions 11 and 12 on their global network infrastructure.<ref name=":0">{{Cite web |last=JeanK (Community Manager) |date=26 May 2025 |title=End of support for TeamViewer versions 11 and 12 |url=https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 |url-status=live |archive-url=https://web.archive.org/web/20250618115103/https://community.teamviewer.com/English/discussion/141015/end-of-support-for-teamviewer-versions-11-and-12/p1 |archive-date=18 Jun 2025 |access-date=21 Jun 2025 |via=Teamviewer Community}}</ref> Versions 11 and 12 were the last versions of TeamViewer that were not subscription based. The customer response on the community forum focuses on the legal aspect of this conduct, and about organizing a class action lawsuit against TeamViewer. | ||
==Background== | ==Background== | ||
TeamViewer built its business on a perpetual licensing model. The initial licensing fee was substantial at the time, but licensees were given the option of paying for upgrades at a discount that would contain new features and enhancements. Licensees were also promised that should they not need the new features, they would not be forced to upgrade. Licensees could continue to use their existing version in perpetuity. TeamViewer 12 was the last version that allowed perpetual licensing. | TeamViewer built its business on a perpetual licensing model. The initial licensing fee was substantial at the time, but licensees were given the option of paying for upgrades at a discount that would contain new features and enhancements. Licensees were also promised that should they not need the new features, they would not be forced to upgrade. Licensees could continue to use their existing version in perpetuity. TeamViewer 12 was the last version that allowed perpetual licensing. The licensing model of TeamViewer products has been changed, perpetual licenses are no longer supported, and instead new customers are sold a subscription model.<ref>{{Cite web |last=Yuri_T |date=27 Feb 2019 |title=Perpetual licence option? |url=https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |url-status=live |archive-url=https://web.archive.org/web/20250621140111/https://community.teamviewer.com/English/discussion/55413/perpetual-licence-option/p1 |archive-date=21 Jun 2025 |access-date=21 Jun 2025 |website= |via=TeamViewer Community}}</ref> | ||
==Perpetual Users LAN only== | ==Perpetual Users LAN only== | ||
| Line 57: | Line 57: | ||
|} | |} | ||
|} | |} | ||
In the original post, TeamViewer proposes that users with existing perpetual licenses "upgrade" to the latest TeamViewer under a subscription plan. It is mentioned that existing customers are eligible for an "exclusive upgrade discount", which is not further specified for perpetual license owners.<ref name=":0" /> | |||
==Lawsuit== | ==Lawsuit== | ||
| Line 71: | Line 72: | ||
==Consumer response== | ==Consumer response== | ||
{{ | One user on the forum states that they bought a license for TeamViewer version 12 with a term of 10 years, so this comes two years before their license ends.<ref name=":0" /> Commercial users of the software must have a license to use TeamViewer, only personal usage of the software is free.<ref>{{Cite web |date=15 May 2023 |title=Commercial use suspected |url=https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ |url-status=live |archive-url=https://web.archive.org/web/20250208061425/https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/personal-use/commercial-use-suspected/ |archive-date=8 Feb 2025 |access-date=21 Jun 2025 |website=TeamViewer Support}}</ref> | ||
This invalidation additionally ignores when users who paid for their lifetime perpetual licenses, where in one case with Linus of ''Linus Tech Tips'' only received a discount for the subscription for paying for a ~$5k+ software upgrade only a few months before the announcement of the sunset of versions 11 and 12 in '''December 2025'''.<ref>{{Cite news |last=LMG Clips |date=Jun 23, 2025 |title=If Buying Isn’t Owning, Then Piracy Isn’t Stealing |url=https://www.youtube.com/watch?v=uDfCYF0PLac |access-date=Jun 23, 2025 |work=[[YouTube]]}}</ref> Some highlights included with the email sent to Linus are the following:<blockquote>'''How does this affect you?''' | |||
- After the above date, licenses for TeamViewer '''11 and 12 will no longer be supported''' on our global network infrastructure.h | |||
- You will still be able to use these versions for local (LAN) connections, where both devices are on the same network, but internet-based remote sessions will no longer be available | |||
'''Your options''' | |||
We highly encourage you to consider upgrading to the latest version of TeamViewer. As a valued customer, we are pleased to offer you an '''exclusive upgrade discount''' should you choose to transition to a subscription plan.</blockquote> | |||
==See also== | ==See also== | ||
* [[Lifetime license removal]] | *[[Lifetime license removal]] | ||
* [[Adobe Lightroom: Perpetual to Subscription Transition]] | *[[Adobe Lightroom: Perpetual to Subscription Transition]] | ||
* [[Bandicam perpetual license invalidation]] | *[[Bandicam perpetual license invalidation]] | ||
==References== | ==References== | ||
{{reflist}} | {{reflist}} | ||
[[Category:TeamViewer]] | [[Category:TeamViewer]] | ||