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Tag: Manual revert
 
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When [https://warcraft.wiki.gg/wiki/Patch_11.0.2 Patch 11.0.2] was released on 13 August 2024, a serious bug caused the contents of some [https://warcraft.wiki.gg/wiki/Guild_bank guild bank(s)] to go missing to varying degrees of severity (up to everything) regardless of player faction and world region. The only official acknowledgement of the problem at that time was a support article that was created four days later, on 17 August.<ref>{{Cite web |title=Blizzard Support - Items Missing from Guild Bank |url=https://us.battle.net/support/en/article/000363630 |website=Battle.net |date=17 Aug 2024 |access-date=19 Sep 2024 |url-status=dead |archive-url=https://web.archive.org/web/20240818102435/https://us.battle.net/support/en/article/000363630 |archive-date=18 Aug 2024}}</ref> Except for a Customer Support agent on the European forum,<ref>{{Cite web |title=Guild Bank items gone |url=https://eu.forums.blizzard.com/en/wow/t/guild-bank-items-gone/528709/38 |author=Felranys |website=Blizzard.com |date=16 Aug 2024 |access-date=2 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20240927065929/https://eu.forums.blizzard.com/en/wow/t/guild-bank-items-gone/528709?page=2#post_38 |archive-date=27 Sep 2024}}</ref> what followed was silence for over a month.
When [https://warcraft.wiki.gg/wiki/Patch_11.0.2 Patch 11.0.2] was released on 13 August 2024, a serious bug caused the contents of some [https://warcraft.wiki.gg/wiki/Guild_bank guild bank(s)] to go missing to varying degrees of severity (up to everything) regardless of player faction and world region. The only official acknowledgement of the problem at that time was a support article that was created four days later, on 17 August.<ref>{{Cite web |title=Blizzard Support - Items Missing from Guild Bank |url=https://us.battle.net/support/en/article/000363630 |website=Battle.net |date=17 Aug 2024 |access-date=19 Sep 2024 |url-status=dead |archive-url=https://web.archive.org/web/20240818102435/https://us.battle.net/support/en/article/000363630 |archive-date=18 Aug 2024}}</ref> Except for a Customer Support agent on the European forum,<ref>{{Cite web |title=Guild Bank items gone |url=https://eu.forums.blizzard.com/en/wow/t/guild-bank-items-gone/528709/38 |author=Felranys |website=Blizzard.com |date=16 Aug 2024 |access-date=2 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20240927065929/https://eu.forums.blizzard.com/en/wow/t/guild-bank-items-gone/528709?page=2#post_38 |archive-date=27 Sep 2024}}</ref> what followed was silence for over a month.


On 20 September 2024, Community Manager [https://warcraft.wiki.gg/wiki/Linxy Linxy] posted and pinned the following official statement in the General Discussion forum:<ref>{{Cite web |author=Linxy |title=Guild Bank Missing Items Update |url=https://us.forums.blizzard.com/en/wow/t/guild-bank-missing-items-update/1963451 |website=Blizzard.com |date=20 Sep 2024 |access-date=2 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20240927091046/https://us.forums.blizzard.com/en/wow/t/guild-bank-missing-items-update/1963451 |archive-date=27 Sep 2024}}</ref><blockquote>About a week after we launched patch 11.0.2 in August, we began receiving reports of an issue where some players were discovering items missing from their guild banks.
On 20 September 2024, Community Manager [https://warcraft.wiki.gg/wiki/Linxy Linxy] posted and pinned the following official statement in the General Discussion forum:<ref>{{Cite web |author=Linxy |title=Guild Bank Missing Items Update |url=https://us.forums.blizzard.com/en/wow/t/guild-bank-missing-items-update/1963451 |website=Blizzard.com |date=20 Sep 2024 |access-date=2 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20240927091046/https://us.forums.blizzard.com/en/wow/t/guild-bank-missing-items-update/1963451 |archive-date=27 Sep 2024}}</ref>  
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|quote=About a week after we launched patch 11.0.2 in August, we began receiving reports of an issue where some players were discovering items missing from their guild banks.


As we investigated over the next couple of days, we found the culprit—a technical update that was made to support cross-realm guilds. An unexpected bug caused one of our maintenance processes to make some items disappear. Many of these items were related to professions materials from prior expansions, but it was possible for players to lose other items from their guild banks as well.
As we investigated over the next couple of days, we found the culprit—a technical update that was made to support cross-realm guilds. An unexpected bug caused one of our maintenance processes to make some items disappear. Many of these items were related to professions materials from prior expansions, but it was possible for players to lose other items from their guild banks as well.
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Due to how some of the data was lost, we've reached a point where the result will be an incomplete restoration for some guilds, and we do not have a way to restore the remaining missing items for them.
Due to how some of the data was lost, we've reached a point where the result will be an incomplete restoration for some guilds, and we do not have a way to restore the remaining missing items for them.


We apologize for that and for the long wait here. We really appreciate your patience as we've worked through this difficult issue.</blockquote>The company unlisted the support article the same day and has made no further comments in the matter since, save to answer a couple questions regarding if the guild banks were safe to be used and to confirm whom the recovered contents would be [https://warcraft.wiki.gg/wiki/Mail mailed] to.<ref>{{Cite web |author=Linxy |title=Guild Bank Missing Items Update |url=https://us.forums.blizzard.com/en/wow/t/guild-bank-missing-items-update/1963451/26 |website=Battle.net |date=20 Sep 2024 |access-date=2 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20241112223604/https://us.forums.blizzard.com/en/wow/t/guild-bank-missing-items-update/1963451/26 |archive-date=12 Nov 2024}}</ref>
We apologize for that and for the long wait here. We really appreciate your patience as we've worked through this difficult issue.}}
 
The company unlisted the support article the same day and has made no further comments in the matter since, save to answer a couple questions regarding if the guild banks were safe to be used and to confirm whom the recovered contents would be [https://warcraft.wiki.gg/wiki/Mail mailed] to.<ref>{{Cite web |author=Linxy |title=Guild Bank Missing Items Update |url=https://us.forums.blizzard.com/en/wow/t/guild-bank-missing-items-update/1963451/26 |website=Battle.net |date=20 Sep 2024 |access-date=2 Jul 2025 |url-status=live |archive-url=https://web.archive.org/web/20241112223604/https://us.forums.blizzard.com/en/wow/t/guild-bank-missing-items-update/1963451/26 |archive-date=12 Nov 2024}}</ref>


On 13 November 2024, the pinned thread was renamed to "Guild Bank Missing Items Bug – Aug/Sept 2024" and moved to the Bug Report forum. It was unpinned 26 February 2025, when [https://warcraft.wiki.gg/wiki/Patch_11.1.0/ Patch 11.1.0] had been released in both the NA and EU regions.
On 13 November 2024, the pinned thread was renamed to "Guild Bank Missing Items Bug – Aug/Sept 2024" and moved to the Bug Report forum. It was unpinned 26 February 2025, when [https://warcraft.wiki.gg/wiki/Patch_11.1.0/ Patch 11.1.0] had been released in both the NA and EU regions.


No form of compensation was given to those affected by the {{Wplink|data loss}}. Additionally, an Australian player by the character name of Mordane on the server Dath'Remar shared the following update on 9 February 2025 in regards to their filed complaint with the {{Wplink|Australian Competition and Consumer Commission}}:<ref>{{Cite web |author=Mordane-Dath'Remar |title=Guild Bank Missing Items Bug – Aug/Sept 2024 |url=https://us.forums.blizzard.com/en/wow/t/guild-bank-missing-items-bug-augsept-2024/1963451/4933 |website=Blizzard.com |date=9 Feb 2025 |access-date=2 Jul 2025 |url-status=live |archive-url=https://us.forums.blizzard.com/en/wow/t/guild-bank-missing-items-bug-augsept-2024-part-1/1963451/4933 |archive-date=2 Jul 2025}}</ref><blockquote>[...] "Blizzard Australia Pty Ltd has stated "The lost guild bank assets are digital items, and we do not consider those items to hold any monetary real-world value. As such, we would be unable to provide this customer with any refunds in relation to the data that was lost and the items that could not be restored to their account."<nowiki><br></nowiki><nowiki><br></nowiki>Based on the above response by Blizzard, we will be closing the Complaint." [...]</blockquote>
No form of compensation was given to those affected by the {{Wplink|data loss}}. Additionally, an Australian player by the character name of Mordane on the server Dath'Remar shared the following update on 9 February 2025 in regards to their filed complaint with the {{Wplink|Australian Competition and Consumer Commission}}:<ref>{{Cite web |author=Mordane-Dath'Remar |title=Guild Bank Missing Items Bug – Aug/Sept 2024 |url=https://us.forums.blizzard.com/en/wow/t/guild-bank-missing-items-bug-augsept-2024/1963451/4933 |website=Blizzard.com |date=9 Feb 2025 |access-date=2 Jul 2025 |url-status=live |archive-url=https://us.forums.blizzard.com/en/wow/t/guild-bank-missing-items-bug-augsept-2024-part-1/1963451/4933 |archive-date=2 Jul 2025}}</ref>
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|quote=[...] "Blizzard Australia Pty Ltd has stated "The lost guild bank assets are digital items, and we do not consider those items to hold any monetary real-world value. As such, we would be unable to provide this customer with any refunds in relation to the data that was lost and the items that could not be restored to their account."<br><br>Based on the above response by Blizzard, we will be closing the Complaint." [...]}}


==References==
==References==
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