EO: Difference between revisions - Consumer Rights Wiki

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{{InfoboxCompany

| Name = {{PAGENAME}}

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| Industry =Electric Vehicle Charging

| Official Website =https://www.eocharging.com/

| Logo =~~https://a~~.~~storyblok.com/f/120859/1200x630/2aee5527b3/eo-app-logo~~

| Logo = Eo.png

}}~~{{Placeholder box|~~EO is a company founded in 2014 in the UK providing electric vehicle charging infrastructure - "on a mission to accelerate carbon-free transportation".

}}

'''EO''' is a company founded in 2014 in the UK providing electric vehicle charging infrastructure - "on a mission to accelerate carbon-free transportation".

~~Homepage link:~~

~~https://www.eocharging.com/}}~~

==Consumer-impact summary==

~~{{Placeholder box|~~"EO Smart Home app" which controls the car chargers is being retired, with new "generation 3" units being migrated over to the "ev.energy App":

====Freedom====

"EO Smart Home app" which controls the car chargers is being retired, with new "generation 3" units being migrated over to the "ev.energy App":

https://www.eocharging.com/support/home-charging/eo-mini-pro-3/ev-energy-app-migration

For the older generation units, app control is being removed from 30th November 2025. ~~See Incidents}}~~

For the older generation units, app control is being removed from 30th November 2025. You can read many customer comments on this company here: https://uk.trustpilot.com/review/eocharging.com

====Privacy====

====Business model====

====Market control====

==Incidents==

{{~~Placeholder box~~|As per announcement on their website:

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Deprecation of device features (''2025'')===

As per announcement on their website:

https://www.eocharging.com/stories/important-service-update-eo-mini-pro-2

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This means that perfectly functioning devices will lose the following features:

1. Set charging schedule to take advantage of lower priced electricity overnight

2. Use of app to start/stop charging on demand

3. Being able to lock the unit in OFF mode, to prevent unauthorised use

The Mini Pro 2 units ~~dont~~ have any physical controls either on the wall unit or control unit, so the app is currently the only way to interact with the charger.}}

4. (SmartHome units only?) Solar charging where the charge rate is matched to the PV output monitored by an additional CT clamp

The Mini Pro 2 units don't have any physical controls either on the wall unit or control unit, so the app is currently the only way to interact with the charger.

== Regaining access (WIP) ==

In the case of the "Smarthome" unit, an additional control box is installed alongside what appears to be a unit identical to the Mini Pro 2.

This is a ~~list of all consumer-protection incidents this company is involved in~~. ~~Any incidents not mentioned here~~ can be ~~found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]~~.

This unit contains connectors for more CT clamps and allows additional controls such as limited PV export matching (although a frankly horrible implementation)

~~===Example incident one (''date'')===~~

~~{{Main|link~~ to ~~the main article}}~~

The hardware inside appears to be a stock Raspberry Pi 3 with a 16GB SD card.

~~Short summary~~ of the ~~incident~~ (~~could~~ be the ~~same as~~ the ~~summary preceding~~ the ~~article).~~

~~===Example incident two (''date'')===~~

The SD card has no partition level encryption and therefore the code can be extracted and interrogated.

...

Initial investigation seems to indicate that much of the control is handled over a USB->serial adaptor (Genius) which is hard-wired in to the Smarthome HV board. This indicates it should be fairly trivial to send the required commands to alter charging levels, start/stop/lock the charger, at least for owners of the Smarthome unit.

==Products==

@@ Line 1: / Line 1: @@
+{{Stub}}
 {{InfoboxCompany
 | Name = {{PAGENAME}}
@@ Line 5: / Line 6: @@
 | Industry =Electric Vehicle Charging
 | Official Website =https://www.eocharging.com/
-| Logo =https://a.storyblok.com/f/120859/1200x630/2aee5527b3/eo-app-logo
+| Logo = Eo.png
-}}{{Placeholder box|EO is a company founded in 2014 in the UK providing electric vehicle charging infrastructure - "on a mission to accelerate carbon-free transportation".
+}}
+'''EO''' is a company founded in 2014 in the UK providing electric vehicle charging infrastructure - "on a mission to accelerate carbon-free transportation".
-Homepage link:
-https://www.eocharging.com/}}
 ==Consumer-impact summary==
-{{Placeholder box|"EO Smart Home app" which controls the car chargers is being retired, with new "generation 3" units being migrated over to the "ev.energy App":
+====Freedom====
+"EO Smart Home app" which controls the car chargers is being retired, with new "generation 3" units being migrated over to the "ev.energy App":
 https://www.eocharging.com/support/home-charging/eo-mini-pro-3/ev-energy-app-migration
-For the older generation units, app control is being removed from 30th November 2025.  See Incidents}}
+For the older generation units, app control is being removed from 30th November 2025.  You can read many customer comments on this company here: https://uk.trustpilot.com/review/eocharging.com
+====Privacy====
+====Business model====
+====Market control====
 ==Incidents==
-{{Placeholder box|As per announcement on their website:
+This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
+===Deprecation of device features (''2025'')===
+As per announcement on their website:
 https://www.eocharging.com/stories/important-service-update-eo-mini-pro-2
@@ Line 24: / Line 33: @@
 This means that perfectly functioning devices will lose the following features:
 . Set charging schedule to take advantage of lower priced electricity overnight
 . Use of app to start/stop charging on demand
 . Being able to lock the unit in OFF mode, to prevent unauthorised use
-The Mini Pro 2 units dont have any physical controls either on the wall unit or control unit, so the app is currently the only way to interact with the charger.}}
+. (SmartHome units only?) Solar charging where the charge rate is matched to the PV output monitored by an additional CT clamp
+The Mini Pro 2 units don't have any physical controls either on the wall unit or control unit, so the app is currently the only way to interact with the charger.
+== Regaining access (WIP) ==
+In the case of the "Smarthome" unit, an additional control box is installed alongside what appears to be a unit identical to the Mini Pro 2.
-This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
+This unit contains connectors for more CT clamps and allows additional controls such as limited PV export matching (although a frankly horrible implementation)
-===Example incident one (''date'')===
-{{Main|link to the main article}}
+The hardware inside appears to be a stock Raspberry Pi 3 with a 16GB SD card.
-Short summary of the incident (could be the same as the summary preceding the article).
-===Example incident two (''date'')===
+The SD card has no partition level encryption and therefore the code can be extracted and interrogated.
-...
+Initial investigation seems to indicate that much of the control is handled over a USB->serial adaptor (Genius) which is hard-wired in to the Smarthome HV board. This indicates it should be fairly trivial to send the required commands to alter charging levels, start/stop/lock the charger, at least for owners of the Smarthome unit.
 ==Products==