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Sony's WF-1000XM4 earbuds: Difference between revisions

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{{ProductCargo
{{ProductCargo
|Company=Sony
|Company=Sony
|ProductLine=Sony WF
|ProductLine=WF-1000XM4
|ReleaseYear=2021
|ReleaseYear=2021
|InProduction=No
|InProduction=No
Line 8: Line 8:
|Logo=Sony.svg
|Logo=Sony.svg
|Website=https://electronics.sony.com/audio/headphones/truly-wireless-earbuds/p/wf1000m4-Black
|Website=https://electronics.sony.com/audio/headphones/truly-wireless-earbuds/p/wf1000m4-Black
|Description=The WF-1000XM4 earbuds have had issues regarding the battery performance after OTA firmware updates, with them being very hot during charging cycles.
|Description=Users have reported rapid battery drain and overheating in one earbud following firmware update v1.4.2, occasionally resulting in battery failure or casing damage.
}}
}}
{{Incomplete}}


{{ProductPage
The WF-1000XM4 are true wireless earbuds designed by Sony. They were launched on June 8, 2021.
|infobox_logo=Sony.svg
|infobox_1_key=Release date
|infobox_1_value=June 8, 2021
|infobox_2_key=In production
|infobox_2_value=Yes
|infobox_3_key=Official website
|infobox_3_value=[https://electronics.sony.com/audio/headphones/truly-wireless-earbuds/p/wf1000m4-Black Sony WF-1000XM4]}}


The video titled "Why you should never buy Sony earphones until they fix battery defects!" discusses significant battery issues in Sony's WF-1000XM4 earbuds, particularly after firmware updates. Users have reported severe uneven battery drain, with the affected earbud becoming excessively hot during charging. The common factor appears to be the 1.4.2 firmware update.
==Consumer impact summary==
*'''User Safety''' – documented instances of earbuds overheating, swelling, & in some cases ''“popping open”'' during charging.
*'''Transparency''' – Sony has not issued a formal recall; guidance varies globally.
*'''Service Access''' – warranty and out-of-warranty support has been inconsistent by region.


[https://www.reddit.com/r/SonyHeadphones/comments/x7mx2n/wf1000xm4_severe_battery_issues/?utm_source=chatgpt.com&rdt=65095 Reddit] [https://archive.is/V0cUP Archived]
==Incident==
Thousands of users, following firmware version 1.4.2 (released July 2022), have reported severe and uneven battery depletion, typically affecting one earbud. Most often the right. Symptoms include rapid discharge (for example, 1–45 minutes of playtime) and unusually high temperatures when charging.<ref name=":0">{{Cite web |title=WF-1000XM4 - Severe Battery Issues |url=https://www.reddit.com/r/SonyHeadphones/comments/x7mx2n/wf1000xm4_severe_battery_issues/ |access-date=3 Aug 2025 |website=[[Reddit]]}}</ref>


'''Key points:'''
===Reported battery failures and overheating incidents===
At least four documented cases involve earbuds physically swelling or splitting open with audible “pop” and chemical odor while charging in the case.<ref>{{Cite web |date=21 Feb 2023 |title=Sony WF-1000XM4 explodes while charging |url=https://thewalkmanblog.blogspot.com/2023/02/sony-wf-1000xm4-explodes-while-charging.html |access-date=3 Aug 2025 |website=thewalkmanblog.blogspot.com}}</ref> One user reported an earbud splitting while being removed from the ear during a meeting. Additional cases were documented via community forums in mid-2023.<ref>{{Cite web |date=12 Jul 2023 |title=Two More Sony WF-1000XM4 Battery Failures |url=https://thewalkmanblog.blogspot.com/2023/07/two-more-sony-wf-1000xm4-battery-failures.html |access-date=3 Aug 2025 |website=thewalkmanblog.blogspot.com}}</ref>


*'''Battery-drain issues:''' Many users have experienced rapid battery depletion in one earbud, leading to significantly reduced usage time. [https://www.trustedreviews.com/news/simple-sony-wf-1000xm5-change-fixes-the-xm4s-only-real-flaw-4353122]
===Underlying causes===
*'''Overheating during charging:''' Some users have reported that the affected earbud becomes unusually hot while charging, indicating potential battery damage. [https://community.sony.co.uk/t5/portable-audio/wf-1000xm4-really-hot-while-charging-with-the-right-bud-draining/td-p/3966523]
Community posts & technical speculation point to a combination of:
*'''Firmware-update concerns:''' The 1.4.2 firmware update is commonly associated with these battery issues. Users have noted that downgrading to earlier firmware versions may alleviate the problem, but this is not a guaranteed solution.
*Firmware 1.4.2 disrupting charging controls and thermal management.
*Possible use of ZeniPower (Z55H) cells in early production batches (mid-2021 to mid-2022) being more susceptible to overheating.<ref>{{Cite web |date=Jun 2022 |title=WF-1000XM4 Sudden Battery Drain Issue {{!}} 2 days after warranty period ends! |url=https://community.sonylatvija.com/t5/portable-audio/wf-1000xm4-sudden-battery-drain-issue-2-days-after-warranty/td-p/3873533 |access-date=3 Aug 2025 |website=community.sonylatvija.com}}</ref>


'''Recommendations:'''
Firmware v1.5 and v1.6.1 were released to mitigate the issue, but Sony stated only that these updates “reduce” battery loss rather than repair existing damage.<ref>{{Cite web |date=6 Dec 2022 |title=Sony WF-1000XM4: Latest firmware update may worsen battery life for some earbuds |url=https://www.notebookchat.com/index.php?topic=159996.0 |access-date=3 Aug 2025 |website=notebookchat.com}}</ref>


*'''Contact Sony support:''' If you experience these issues, reach out to Sony's customer service for assistance. They may offer warranty replacements or repairs.
===Sony's response===
*'''Monitor firmware updates:''' Be cautious with firmware updates. Before updating, check user forums and official communications for any reported issues related to the new firmware.
Sony's response varied by region:
*'''Community feedback:''' Engage with online communities, such as Reddit's r/SonyHeadphones, to share experiences and solutions with other users facing similar problems.
*'''Japan''' – offered out-of-warranty replacements and pickup service for affected devices until September 2023.
*'''United States''' – some users received replacements beyond warranty; others were charged for repairs.
*'''European Union''' – some consumers received coverage under statutory protections; enforcement varied between member states.
 
Sony has not issued a formal recall or safety advisory, despite documented incidents. Official firmware notes refer only to “significant differences” in battery usage.
 
==Consumer guidance==
If one earbud shows significant battery drain relative to the other, or becomes unusually hot during charging:
*Stop using the earbuds immediately and contact Sony support.
*Report firmware version and charging symptoms.
*In some regions, free replacements have been provided even outside warranty.
*Avoid continued use if overheating occurs.
 
==Documentation and evidence==
Reliable source reporting includes:
*Large Reddit thread linking failures to firmware 1.4.2.<ref name=":0" />
*Sony official community posts noting uneven battery drain and overheating.<ref>{{Cite web |last=@angrymango |date=11 Oct 2022 |title=Can Sony acknowledge the battery issue with WF-1000XM4 firmware vers. 1.4.2? |url=https://us.community.sony.com/s/question/0D54O00007iqVLYSA2/can-sony-acknowledge-the-battery-issue-with-wf1000xm4-firmware-vers-142?language=en_US |access-date=3 Aug 2025 |website=us.community.sony.com}}</ref>
*Independent blogs documenting battery swelling and explosions.<ref>{{Cite web |date=12 Mar 2023 |title=Another Sony WF-1000XM4 battery failure |url=https://thewalkmanblog.blogspot.com/2023/03/another-sony-wf-1000xm4-battery-failure.html |access-date=3 Aug 2025 |website=thewalkmanblog.blogspot.com}}</ref>
*Reviewer coverage advising warranty claims.<ref>{{Cite web |date=17 Mar 2023 |title=Sony WF 1000 XM4 – We Were Wrong! |url=https://www.dhrme.nl/sony-wf-1000-xm4-we-were-wrong/ |access-date=3 Aug 2025 |website=dhrme.nl}}</ref>
 
==References==
{{Reflist}}


[[Category:Sony WF-1000XM4]]
[[Category:Sony WF-1000XM4]]
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