Positive practices: Difference between revisions
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Positive practices are pro-consumer business approaches that prioritize the interests, rights, and well-being of customers. They are designed to empower consumers and offer fairness, transparency, and value: | Positive practices are pro-consumer business approaches that prioritize the interests, rights, and well-being of customers. They are designed to empower consumers and offer fairness, transparency, and value: | ||
*;Transparency | *;Transparency | ||
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|Offering a product or service for a single payment with no recurring fees for core functionality. | |Offering a product or service for a single payment with no recurring fees for core functionality. | ||
|- | |- | ||
|Right to Repair | |[[Right to repair|Right to Repair]] | ||
|Designing products to be repairable by the consumer, and making parts, tools, manuals, and software accessible to the public. | |Designing products to be repairable by the consumer, and making parts, tools, manuals, and software accessible to the public. | ||
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|Maintaining a simple and straightforward process for cancelling subscriptions without unnecessary steps. | |Maintaining a simple and straightforward process for cancelling subscriptions without unnecessary steps. | ||
|- | |- | ||
|Ownership | |[[Right to own|Ownership model]] | ||
|Ensuring consumers own what they purchase, including the ability to use, modify, resell, or transfer the product freely. | |Ensuring consumers own what they purchase, including the ability to use, modify, resell, or transfer the product freely. | ||
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---- | ---- | ||
==Subscription or single purchase== | |||
Subscriptions prioritize continuous access and updates, while one-time purchases emphasize ownership. | Subscriptions prioritize continuous access and updates, while one-time purchases emphasize ownership. | ||
===One-time=== | |||
:A single payment granting permanent ownership or access to a physical product or lifetime software license. | :A single payment granting permanent ownership or access to a physical product or lifetime software license. | ||
::Positives<ref name=":SubOne">{{Cite web |last=Fernandes |first=Lauren |date=February 6, 2024 |title=Consumer Outlook 2024 |url=https://nielseniq.com/global/en/insights/report/2024/consumer-outlook-2024-6-consumer-sentiment-driven-strategies-to-drive-growth-and-capture-spending/ |website=Nielsen IQ }}</ref><ref name=":SubTwo">{{Cite web |last=Goodbread |first=Justin |date=October 27, 2023 |title=The Truth About Recurring Revenue |url=https://www.forbes.com/councils/forbesfinancecouncil/2023/10/27/the-truth-about-recurring-revenue/ |website=Forbes }}</ref> | ::Positives<ref name=":SubOne">{{Cite web |last=Fernandes |first=Lauren |date=February 6, 2024 |title=Consumer Outlook 2024 |url=https://nielseniq.com/global/en/insights/report/2024/consumer-outlook-2024-6-consumer-sentiment-driven-strategies-to-drive-growth-and-capture-spending/ |website=Nielsen IQ }}</ref><ref name=":SubTwo">{{Cite web |last=Goodbread |first=Justin |date=October 27, 2023 |title=The Truth About Recurring Revenue |url=https://www.forbes.com/councils/forbesfinancecouncil/2023/10/27/the-truth-about-recurring-revenue/ |website=Forbes }}</ref> | ||
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::*Businesses rely on new sales for sustained income. | ::*Businesses rely on new sales for sustained income. | ||
===Subscription=== | |||
:Recurring monthly or annual payments provide ongoing access to a product or service. | :Recurring monthly or annual payments provide ongoing access to a product or service. | ||
::Positives<ref name=":SubOne"></ref><ref name=":SubTwo"></ref> | ::Positives<ref name=":SubOne"></ref><ref name=":SubTwo"></ref> | ||
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::*Subscription fatigue may cause consumers to feel overwhelmed by multiple recurring charges. | ::*Subscription fatigue may cause consumers to feel overwhelmed by multiple recurring charges. | ||
===Considerations for subscription plans=== | |||
*Does this service update frequently or at least within the subscription time frame? | *Does this service update frequently or at least within the subscription time frame? | ||
*How long will I be needing this service, and will it be compatible with me for that amount of time? | *How long will I be needing this service, and will it be compatible with me for that amount of time? | ||
===Considerations for one-time purchases=== | |||
*Will I need this for more than a single month (or subscription period)? | *Will I need this for more than a single month (or subscription period)? | ||
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Services that run exclusively online innately allow the company to maintain greater control over how their products operate and are received. This form of control can lead to changes in the product that can improve it, but can otherwise also introduce a myriad of issues such as incompatibility and the removal of functionality. Digital goods that are completely operational offline allow the consumer to decide how long those goods will be used. As long as the downloaded product can be stored and correctly rendered, it has no expiration. | Services that run exclusively online innately allow the company to maintain greater control over how their products operate and are received. This form of control can lead to changes in the product that can improve it, but can otherwise also introduce a myriad of issues such as incompatibility and the removal of functionality. Digital goods that are completely operational offline allow the consumer to decide how long those goods will be used. As long as the downloaded product can be stored and correctly rendered, it has no expiration. | ||
===Considerations for online services=== | |||
*Is this product made for online connectivity and interaction? | *Is this product made for online connectivity and interaction? | ||
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**If so, is there legislation and effective enforcement in said organization's location that protects me from malicious practices with my data? | **If so, is there legislation and effective enforcement in said organization's location that protects me from malicious practices with my data? | ||
===Considerations for offline products=== | |||
*Will I be able to effectively download and store this? | *Will I be able to effectively download and store this? | ||
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Oftentimes, companies will [[security through obscurity|actively obscure]], or simply not provide, details about a product's functionality. This exacerbates the potential pitfalls mentioned above, but when information is provided it can eliminate many of them. | Oftentimes, companies will [[security through obscurity|actively obscure]], or simply not provide, details about a product's functionality. This exacerbates the potential pitfalls mentioned above, but when information is provided it can eliminate many of them. | ||
===Considerations for physical goods=== | |||
*Does the product provide schematics? | *Does the product provide schematics? | ||
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**This helps product longevity by making repair easier, regardless of who performs the repair. | **This helps product longevity by making repair easier, regardless of who performs the repair. | ||
*Are there anti-repair measures in place? | *Are there anti-repair measures in place? | ||
===Considerations for digital goods=== | |||
*Is the source code available? | *Is the source code available? | ||
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*Are there [[DRM]] measures in place? | *Are there [[DRM]] measures in place? | ||
== References == | |||
[[Category:Common terms]] | [[Category:Common terms]] | ||
<references /> | <references /> | ||