Futurehome Smarthub mandatory subscription fee: Difference between revisions
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==Futurehome's reply== | ==Futurehome's reply== | ||
FHSD CEO Øyvind Fries justified the subscription model as necessary to ''"secure stable operation, fund product development, and provide high-quality support,"'' according to statements given to [ | FHSD CEO Øyvind Fries justified the subscription model as necessary to ''"secure stable operation, fund product development, and provide high-quality support,"'' according to statements given to [https://www.tek.no/nyheter/nyhet/i/alMe04/rasende-kunder-opplever-smarthjem-utpressing Tek.no] and reiterated in the FAQ.<ref name=":0" /><ref name=":13" /><ref name=":1" /> Fries explained that the subscription was introduced to ensure the '''long-term viability''' of the platform after bankruptcy: without new revenue, they could not guarantee stable operation of the cloud servers or continued updates to the product.<ref name=":1">{{Cite web |title=Rasende kunder opplever smarthjem-utpressing |trans-title=Furious customers experience smart home blackmail |url=https://www.tek.no/nyheter/nyhet/i/alMe04/rasende-kunder-opplever-smarthjem-utpressing |access-date=2025-07-13 |website=Tek.no |language=no}}</ref> | ||
He stated that the annual fee would help fund ongoing development of new features and maintain a high level of support for customers.<ref name=":0" /> The company also emailed users saying the change would ultimately provide ''"better functionality, more security, and higher value in the solution you already have invested in",'' positioning the subscription as an improvement for the user base.<ref name=":13" /> | He stated that the annual fee would help fund ongoing development of new features and maintain a high level of support for customers.<ref name=":0" /> The company also emailed users saying the change would ultimately provide ''"better functionality, more security, and higher value in the solution you already have invested in",'' positioning the subscription as an improvement for the user base.<ref name=":13" /> | ||
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''They're removing functionality locally in a hub (computer) that I've paid for with an update.''<ref name=":2">{{Cite web |date=2025-06-18 |title=Futurehome is forcing existing customers to switch to a subscription, what now? : r/norge |url=https://www.reddit.com/r/norge/comments/1lek0p7/comment/myhs0sm/?tl=en |url-status= |access-date=2025-07-13}}</ref> | ''They're removing functionality locally in a hub (computer) that I've paid for with an update.''<ref name=":2">{{Cite web |date=2025-06-18 |title=Futurehome is forcing existing customers to switch to a subscription, what now? : r/norge |url=https://www.reddit.com/r/norge/comments/1lek0p7/comment/myhs0sm/?tl=en |url-status= |access-date=2025-07-13}}</ref> | ||
''(Translated from Norwegian)''</blockquote>Another user posted expressing concern for the pushing | ''(Translated from Norwegian)''</blockquote>Another user posted expressing concern for the pushing of the subscription, as well as a poor user experience:<blockquote>''I want to spend my money somewhere else than paying over 1000 kroner a year for half-hearted functionality. What options do I have? I currently have lights and thermostats from Futurehome. Can these devices be used with Home Assistant?<ref>{{Cite web |last=MrGeniusL |date=2025-06-18 |title=Futurehome tvinger eksisterende kunder over til et abonnement, hva nå? |url=http://www.reddit.com/r/norge/comments/1lek0p7/futurehome_tvinger_eksisterende_kunder_over_til/ |access-date=2025-07-14 |website=r/norge |language=no}}</ref>'' | ||
''(Translated from Norwegian)''</blockquote> | ''(Translated from Norwegian)''</blockquote> | ||
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In 2020, [[Wink]] suddenly introduced a $4.99 monthly fee for continued use of its previously free smart-home service, giving customers only a one-week ultimatum and warning that devices would stop working if they didn't pay.<ref>{{Cite web |title=Wink smart hub users get one week's notice to pay up or lose access - Ars Technica |url=https://arstechnica.com/information-technology/2020/05/wink-smart-hub-users-get-one-weeks-notice-to-pay-up-or-lose-access/ |access-date=2025-07-13 |website=Wink smart hub users get one week’s notice to pay up or lose access - Ars Technica}}</ref> That move led to a class-action lawsuit alleging deceptive business practices, breach of warranty, and even ''"trespass to chattels"'' on the grounds that Wink's remote deactivation scheme unlawfully interfered with consumers' owned property.<ref>{{Cite web |title=Greenwald Davidson Radbil PLLC {{!}} Greenwald Davidson Radbil PLLC files amended class action complaint against Wink Labs, Inc. over new monthly charge |url=https://www.gdrlawfirm.com/Wink-class-action |url-status=dead |archive-url=https://web.archive.org/web/20230313203733/https://www.gdrlawfirm.com/Wink-class-action |archive-date=2023-03-13 |access-date=2025-07-13 |website=Greenwald Davidson Radbil PLLC {{!}} Greenwald Davidson Radbil PLLC files amended class action complaint against Wink Labs, Inc. over new monthly charge}}</ref> | In 2020, [[Wink]] suddenly introduced a $4.99 monthly fee for continued use of its previously free smart-home service, giving customers only a one-week ultimatum and warning that devices would stop working if they didn't pay.<ref>{{Cite web |title=Wink smart hub users get one week's notice to pay up or lose access - Ars Technica |url=https://arstechnica.com/information-technology/2020/05/wink-smart-hub-users-get-one-weeks-notice-to-pay-up-or-lose-access/ |access-date=2025-07-13 |website=Wink smart hub users get one week’s notice to pay up or lose access - Ars Technica}}</ref> That move led to a class-action lawsuit alleging deceptive business practices, breach of warranty, and even ''"trespass to chattels"'' on the grounds that Wink's remote deactivation scheme unlawfully interfered with consumers' owned property.<ref>{{Cite web |title=Greenwald Davidson Radbil PLLC {{!}} Greenwald Davidson Radbil PLLC files amended class action complaint against Wink Labs, Inc. over new monthly charge |url=https://www.gdrlawfirm.com/Wink-class-action |url-status=dead |archive-url=https://web.archive.org/web/20230313203733/https://www.gdrlawfirm.com/Wink-class-action |archive-date=2023-03-13 |access-date=2025-07-13 |website=Greenwald Davidson Radbil PLLC {{!}} Greenwald Davidson Radbil PLLC files amended class action complaint against Wink Labs, Inc. over new monthly charge}}</ref> | ||
Futurehome's forced subscription draws parallels to the Wink case while demonstrating an industry pattern of undermining the '''[[right to own]]''' what one has bought. Critics argue that such practices erode consumers' sense of ownership, turning purchased devices into services that can be revoked or pay-walled at any time | Futurehome's forced subscription draws parallels to the Wink case while demonstrating an industry pattern of undermining the '''[[right to own]]''' what one has bought. Critics argue that such practices erode consumers' sense of ownership, turning purchased devices into services that can be revoked or pay-walled at any time. | ||
==Impact on third-party integrations== | ==Impact on third-party integrations== | ||
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Firmware isn't hacked: We've just created a new tool that the FH device ''happens'' to work with. :) | Firmware isn't hacked: We've just created a new tool that the FH device ''happens'' to work with. :) | ||
== Futurehome Debian "Wheezy" software repositories == | ==Futurehome Debian "Wheezy" software repositories== | ||
The following are two of futurehome`s software repositories: | The following are two of futurehome`s software repositories: | ||
* Cube-1v1-eu hub: http://archive.futurehome.no/prod-1v1 | *Cube-1v1-eu hub: http://archive.futurehome.no/prod-1v1 | ||
* Cube-2v0-eu hub: http://archive.futurehome.no/prod-2v0/ | *Cube-2v0-eu hub: http://archive.futurehome.no/prod-2v0/ | ||
==See also== | ==See also== | ||