Miku Charges Subscription for Previously Free Features: Difference between revisions
m fixing it up, if this goes well im going to try to integrate |
No edit summary |
||
| Line 6: | Line 6: | ||
|Description=On September 15 2023, Miku revoked previously free baby monitor features, now selling them for $9.99 under care+ subscription. | |Description=On September 15 2023, Miku revoked previously free baby monitor features, now selling them for $9.99 under care+ subscription. | ||
}} | }} | ||
==Incident | ==Incident== | ||
[[File:Miku email to customers.png|alt=Miku Email to Customers on September 15, 2023|thumb|Miku Email to Customers on September 15, 2023]] | [[File:Miku email to customers.png|alt=Miku Email to Customers on September 15, 2023|thumb|Miku Email to Customers on September 15, 2023]] | ||
Through the acquisition of Miku Inc by Innovative Health Monitoring LLC, Miku sent out an email notice to all of their users on September 15'th 2023 detailing changes to the access Miku customers have to features on their Miku device starting October 1'st 2023. According to Miku, "For customers who did not previously subscribe to Care+, many of the features you have been receiving for free will now require a monthly subscription fee. " <ref>{{Cite web |title=Letter to Customers |url=https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf |url-status=live |archive-url=https://web.archive.org/web/20231010081331/https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf |archive-date=10 Oct 2023 |access-date=4 Apr 2025}}</ref> | Through the acquisition of Miku Inc by Innovative Health Monitoring LLC, Miku sent out an email notice to all of their users on September 15'th 2023 detailing changes to the access Miku customers have to features on their Miku device starting October 1'st 2023. According to Miku, "For customers who did not previously subscribe to Care+, many of the features you have been receiving for free will now require a monthly subscription fee. " <ref>{{Cite web |title=Letter to Customers |url=https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf |url-status=live |archive-url=https://web.archive.org/web/20231010081331/https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf |archive-date=10 Oct 2023 |access-date=4 Apr 2025}}</ref> | ||
===Changes | ===Changes made=== | ||
According to the Miku email to customers, the new breakdown of feature changes is as follows: | According to the Miku email to customers, the new breakdown of feature changes is as follows: | ||
| Line 36: | Line 36: | ||
**Monthly Membership + Unlimited video storage ($29.99 per month) | **Monthly Membership + Unlimited video storage ($29.99 per month) | ||
===Customer | ===Customer response=== | ||
Many customers were displeased with the subscription service added to Miku. Leading to products being returned and customers emailing Innovative Health Monitoring to voice their opinions with the company. | Many customers were displeased with the subscription service added to Miku. Leading to products being returned and customers emailing Innovative Health Monitoring to voice their opinions with the company. | ||
Due to these subscription changes being instituted through automatic updates to the Miku mobile application, turning off automatic updates and refusing to update the Miku app would keep the features that were now locked behind a subscription.<ref>{{Cite web |title=Miku bought out and now charging a subscription for basic features. |url=https://www.reddit.com/r/daddit/comments/16jr4vy/miku_bought_out_and_now_charging_a_subscription/ |url-status=live |access-date=4 Apr 2025 |website=[[Reddit]]}}</ref> | Due to these subscription changes being instituted through automatic updates to the Miku mobile application, turning off automatic updates and refusing to update the Miku app would keep the features that were now locked behind a subscription.<ref>{{Cite web |title=Miku bought out and now charging a subscription for basic features. |url=https://www.reddit.com/r/daddit/comments/16jr4vy/miku_bought_out_and_now_charging_a_subscription/ |url-status=live |access-date=4 Apr 2025 |website=[[Reddit]]}}</ref> | ||
== Broader | == Broader implications == | ||
The changes that Innovative Health Monitoring has made to the Miku care+ subscription model regarding the accessibility of its previously-offered services to customers sets a precedent for how Innovative Health Monitoring can remove or completely lock services away from customers in the future for all products and services they provide. According to the Miku Terms of service, "We reserve the right to change the Terms at any time, but if we do, we will do our best to bring it to your attention by placing a notice on the Miku website, by sending you an email, and/or by some other means."<ref name=":0">{{Cite web |date=15 Sep 2023 |title=Miku Care terms of service |url=https://mikucare.com/pages/terms-of-service |url-status=live |archive-url=https://web.archive.org/web/20250722045420/https://mikucare.com/pages/terms-of-service |archive-date=22 Jul 2025 |access-date=15 Aug 2025 |website=Miku Care}}</ref> and "If you use the Services in any way after a change to the Terms are effective, you agree to the changes to the Terms."<ref name=":0" /> | The changes that Innovative Health Monitoring has made to the Miku care+ subscription model regarding the accessibility of its previously-offered services to customers sets a precedent for how Innovative Health Monitoring can remove or completely lock services away from customers in the future for all products and services they provide. According to the Miku Terms of service, "We reserve the right to change the Terms at any time, but if we do, we will do our best to bring it to your attention by placing a notice on the Miku website, by sending you an email, and/or by some other means."<ref name=":0">{{Cite web |date=15 Sep 2023 |title=Miku Care terms of service |url=https://mikucare.com/pages/terms-of-service |url-status=live |archive-url=https://web.archive.org/web/20250722045420/https://mikucare.com/pages/terms-of-service |archive-date=22 Jul 2025 |access-date=15 Aug 2025 |website=Miku Care}}</ref> and "If you use the Services in any way after a change to the Terms are effective, you agree to the changes to the Terms."<ref name=":0" /> | ||
== References | == References == | ||
<references /> | <references /> | ||
[[Category:Miku]] | |||
[[Category:Incidents]] | |||