Cox Communications: Difference between revisions
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|Website=https://www.cox.com/ | |Website=https://www.cox.com/ | ||
|Description=Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, and phone services. | |Description=Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, and phone services. | ||
}} | |Founded=1962}} | ||
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Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, home automation, and phone services. Cox operates in 18 states, providing service to roughly 7 million home and business customers. They reported $12.6 billion in total revenue for 2020. <ref>{{Cite web |title=Cox Communications Fact Sheet |url=https://newsroom.cox.com/company-overview |url-status=live |access-date=2025-08-16}}</ref> Cox is a subsidiary of Cox Enterprises. It is the largest private broadband company in the United States and 3rd largest broadband company overall in the United States. <ref>{{Cite web |title=Cox Communications |url=https://www.coxenterprises.com/businesses/cox-communications |url-status=live |access-date=2025-08-16 |website=Cox Enterprises}}</ref> | |||
==Consumer-impact summary== | ==Consumer-impact summary== | ||
{{Ph-C-CIS}} | {{Ph-C-CIS}} | ||
Cox does not have a [[click-to-cancel]] policy for canceling services, instead requiring you to either call support, live chat with an agent online, or visit a physical store. <ref>{{Cite web |title=Disconnect or Cancel Service |url=https://www.cox.com/residential/support/disconnect-or-cancel-service.html |url-status=live |access-date=2025-08-16}}</ref> During the call, chat, or visit, the customer service representative will attempt to convince you to keep the service. If you live chat from the website, they will request your account information even if you are signed-in. | |||
Cox has decreased the internet speed of entire neighborhoods due to a few customers using excessive data. <ref>{{Cite news |last=Brodkin |first=Jon |date=2020-06-08 |title=Cox slows Internet speeds in entire neighborhoods to punish any heavy users |url=https://arstechnica.com/tech-policy/2020/06/cox-slows-internet-speeds-in-entire-neighborhoods-to-punish-any-heavy-users/ |url-status=live |access-date=2025-08-16 |work=Ars Technica}}</ref> | |||
Cox and its affiliates collects certain information, such as, "referring URL, clicks, cursor movement, and scrolling activity" to "deliver relevant ads and other content to you on the Online Service and certain third-party services."<ref>{{Cite web |date=2024-11-07 |title=Cox Online Privacy Policy Section 1B |url=https://www.cox.com/aboutus/policies/online-privacy-policy.html#section1b |access-date=2025-08-16}}</ref> This includes [[Nielsen]], <ref>{{Cite web |date=2024-11-07 |title=Cox Online Privacy Policy Section 5 |url=https://www.cox.com/aboutus/policies/online-privacy-policy.html#section5 |url-status=live |access-date=2025-08-16}}</ref> which is a registered [[Data brokers|data broker]] in the state of California. <ref>{{Cite web |date=2022-12-21 |title=Data Broker Registration for Nielsen Marketing Cloud |url=https://www.oag.ca.gov/data-broker/registration/559742 |url-status=live |access-date=2025-08-16 |website=State of California Department of Justice}}</ref> | |||
Cox has a [[forced arbitration]] clause in its [[terms of service]]. Opting out requires sending a letter to Cox's headquarters within 30 days of starting services for new customers. There is also a clause barring [[Class action|class-action lawsuits]]. <ref>{{Cite web |date=2025-01-01 |title=Cox Residential Customer Service Agreement |url=https://www.cox.com/aboutus/policies/customer-service-agreement.html#resolution |url-status=live |access-date=2025-08-16}}</ref> | |||
==Incidents== | ==Incidents== | ||
{{Ph-C-Inc}} | {{Ph-C-Inc}} | ||
==Products== | ==Products== | ||
{{Ph-C-P}} | {{Ph-C-P}} | ||
==See also== | ==See also== | ||
*[[AT&T]] | |||
*[[Optimum]] | |||
*[[Spectrum]] | |||
*[[Verizon]] | |||
==References== | ==References== | ||
Latest revision as of 19:13, 16 August 2025
| Basic information | |
|---|---|
| Founded | 1962 |
| Legal Structure | Subsidiary |
| Industry | Telecommunications |
| Official website | https://www.cox.com/ |
Cox Communications is an Atlanta-based American telecommunications company which provides internet, TV, home automation, and phone services. Cox operates in 18 states, providing service to roughly 7 million home and business customers. They reported $12.6 billion in total revenue for 2020. [1] Cox is a subsidiary of Cox Enterprises. It is the largest private broadband company in the United States and 3rd largest broadband company overall in the United States. [2]
Consumer-impact summary[edit | edit source]
Cox does not have a click-to-cancel policy for canceling services, instead requiring you to either call support, live chat with an agent online, or visit a physical store. [3] During the call, chat, or visit, the customer service representative will attempt to convince you to keep the service. If you live chat from the website, they will request your account information even if you are signed-in.
Cox has decreased the internet speed of entire neighborhoods due to a few customers using excessive data. [4]
Cox and its affiliates collects certain information, such as, "referring URL, clicks, cursor movement, and scrolling activity" to "deliver relevant ads and other content to you on the Online Service and certain third-party services."[5] This includes Nielsen, [6] which is a registered data broker in the state of California. [7]
Cox has a forced arbitration clause in its terms of service. Opting out requires sending a letter to Cox's headquarters within 30 days of starting services for new customers. There is also a clause barring class-action lawsuits. [8]
Incidents[edit | edit source]
Products[edit | edit source]
See also[edit | edit source]
References[edit | edit source]
- ↑ "Cox Communications Fact Sheet". Retrieved 2025-08-16.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Cox Communications". Cox Enterprises. Retrieved 2025-08-16.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Disconnect or Cancel Service". Retrieved 2025-08-16.
{{cite web}}: CS1 maint: url-status (link) - ↑ Brodkin, Jon (2020-06-08). "Cox slows Internet speeds in entire neighborhoods to punish any heavy users". Ars Technica. Retrieved 2025-08-16.
{{cite news}}: CS1 maint: url-status (link) - ↑ "Cox Online Privacy Policy Section 1B". 2024-11-07. Retrieved 2025-08-16.
- ↑ "Cox Online Privacy Policy Section 5". 2024-11-07. Retrieved 2025-08-16.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Data Broker Registration for Nielsen Marketing Cloud". State of California Department of Justice. 2022-12-21. Retrieved 2025-08-16.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Cox Residential Customer Service Agreement". 2025-01-01. Retrieved 2025-08-16.
{{cite web}}: CS1 maint: url-status (link)