HP Inc.: Difference between revisions

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===HP locks printers if there is a failed subscription payment===

HP is known to push its average customer to its HP Instant-Ink subscription. If a monthly charge for the service fails to approve, the customer's printer will lock up with "Account Issues". An example can be found [https://www.reddit.com/r/mildlyinfuriating/comments/w9pjhp/hp_has_turned_their_printers_into_ransom_devices/ here] . The issue is usually to resolve a failed monthly charge. An additional example can be found [https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/ERROR-quot-A-problem-has-occurred-with-your-HP-account-and/td-p/8159470 here] . The user "koteol" finds that this is the exact problem with his printer and paying them the ($2.09) for the failed payment resolves the issue and unlocks the error from the printer.

===EPEAT Violations for Disallowing Third-Party Cartridges===

In 2019, the International Imaging Technology Council (IITC) filed a complaint against HP over new firmware that shuts off their printers upon detecting a non-HP cartridge.<ref>{{Cite web |last=Gibbons |first=David |date=2019-10-06 |title=Complaint Filed Over HP Firmware Lockout |url=https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ |url-status=live |access-date=2025-08-21 |website=RTM World}}</ref> HP lists their affected devices as compliant with the Electronic Product Environmental Assessment Tool (EPEAT); however, one of the key provisions for devices to be given this ecolabel requires the manufacturer to "[a]llow use of non-manufacturer cartridges and non-manufacturer containers". The IITC claimed that these firmware lockouts were "outrageous" and that "[HP] shouldn't get to claim to adhere to a higher environmental standard" since recycled and remanufactured cartridges brick the devices.

On May 22, 2023, the IITC brought forward another complaint against HP for preventing the use of third-party ink cartridges while also claiming to be EPEAT-compliant.<ref>{{Cite web |first= |date=2023-05-23 |title=Int’l Imaging Technology Council Brings Another Complaint Against HP Inc. over Firmware and Greenwashing |url=https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ |url-status=live |access-date=2025-08-21 |website=International Imaging Technology Council}}</ref> The IITC accused HP of violating the same provision, 4.9.2.1, which prohibits this. HP's datasheet for their OfficeJet Pro 9015e All-in-One printer labeled the product as EPEAT Silver compliant, while also claiming that it requires the "exclusive use of Original HP Ink cartridges for the life of the printer" as well as stating that "Cartridges using a non-HP chip may not function or may cease to function."<ref>{{Cite web |first= |title=HP OfficeJet Pro 9015e All-in-One Printer |url=https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa7-8770enuc |url-status=live |access-date=2025-08-21 |website=www8.hp.com}}</ref> The IITC accused HP of greenwashing and asked the Global Electronics Council to review the EPEAT registrations for all of HP's HP+ and Dynamic Security printers.

==Products/Services==

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 ===HP locks printers if there is a failed subscription payment===
 HP is known to push its average customer to its HP Instant-Ink subscription. If a monthly charge for the service fails to approve, the customer's printer will lock up with "Account Issues".  An example can be found [https://www.reddit.com/r/mildlyinfuriating/comments/w9pjhp/hp_has_turned_their_printers_into_ransom_devices/ here] . The issue is usually to resolve a failed monthly charge. An additional example can be found [https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/ERROR-quot-A-problem-has-occurred-with-your-HP-account-and/td-p/8159470 here] . The user "koteol" finds that this is the exact problem with his printer and paying them the ($2.09) for the failed payment resolves the issue and unlocks the error from the printer.
+===EPEAT Violations for Disallowing Third-Party Cartridges===
+In 2019, the International Imaging Technology Council (IITC) filed a complaint against HP over new firmware that shuts off their printers upon detecting a non-HP cartridge.<ref>{{Cite web |last=Gibbons |first=David |date=2019-10-06 |title=Complaint Filed Over HP Firmware Lockout |url=https://www.rtmworld.com/news/complaint-filed-over-hp-firmware-lockout/ |url-status=live |access-date=2025-08-21 |website=RTM World}}</ref> HP lists their affected devices as compliant with the Electronic Product Environmental Assessment Tool (EPEAT); however, one of the key provisions for devices to be given this ecolabel requires the manufacturer to "[a]llow use of non-manufacturer cartridges and non-manufacturer containers". The IITC claimed that these firmware lockouts were "outrageous" and that "[HP] shouldn't get to claim to adhere to a higher environmental standard" since recycled and remanufactured cartridges brick the devices.
+On May 22, 2023, the IITC brought forward another complaint against HP for preventing the use of third-party ink cartridges while also claiming to be EPEAT-compliant.<ref>{{Cite web |first= |date=2023-05-23 |title=Int’l Imaging Technology Council Brings Another Complaint Against HP Inc. over Firmware and Greenwashing |url=https://i-itc.org/intl-imaging-technology-council-brings-another-complaint-against-hp-inc-over-firmware-and-greenwashing/ |url-status=live |access-date=2025-08-21 |website=International Imaging Technology Council}}</ref> The IITC accused HP of violating the same provision, 4.9.2.1, which prohibits this. HP's datasheet for their OfficeJet Pro 9015e All-in-One printer labeled the product as EPEAT Silver compliant, while also claiming that it requires the "exclusive use of Original HP Ink cartridges for the life of the printer" as well as stating that "Cartridges using a non-HP chip may not function or may cease to function."<ref>{{Cite web |first= |title=HP OfficeJet Pro 9015e All-in-One Printer |url=https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=4aa7-8770enuc |url-status=live |access-date=2025-08-21 |website=www8.hp.com}}</ref> The IITC accused HP of greenwashing and asked the Global Electronics Council to review the EPEAT registrations for all of HP's HP+ and Dynamic Security printers.
 ==Products/Services==