Acer: Difference between revisions - Consumer Rights Wiki

(6 intermediate revisions by 6 users not shown)

Line 1:

{{~~InfoboxCompany~~

{{CompanyCargo

| ~~Name~~ = ~~Acer~~

|Description=Taiwanese computer manufacturer known for personal computing devices.

~~| Type = Public~~

|Founded=1976

| Founded = 1976

|Industry=Electronics

| Industry = Electronics

|Logo=Acer logo.svg

| ~~Official~~ Website = https://acer.com

|ParentCompany=

~~| Logo = Acer.png~~

|Type=Public

|Website=https://acer.com

}}

'''[[wikipedia:Acer_Inc.|Acer Inc.]]''' is a Taiwanese multinational company that produces computer hardware and electronics, headquartered in Xizhi District, New Taipei City, Taiwan. It was founded in 1976 and originally called Multitech, ~~today~~ they ~~employs~~ more than 7,800 people around the world, 47% of them in Taiwan.<ref>{{cite web |title=Staff Employment |url=https://www.acer.com/sustainability/en/inclusive-workplace-and-society/attracting-and-developing-talent/staff-structure#staff-structure |access-date=2025-02-05 |website=Acer}}</ref>

'''[[wikipedia:Acer_Inc.|Acer Inc.]]''' is a Taiwanese multinational company that produces computer hardware and electronics, headquartered in Xizhi District, New Taipei City, Taiwan. It was founded in 1976 and originally called Multitech. Today, they employ more than 7,800 people around the world, 47% of them in Taiwan.<ref>{{cite web |title=Staff Employment |url=https://www.acer.com/sustainability/en/inclusive-workplace-and-society/attracting-and-developing-talent/staff-structure#staff-structure |archive-url=https://web.archive.org/web/20260104050357/https://www.acer.com/sustainability/en/inclusive-workplace-and-society/attracting-and-developing-talent/staff-structure#staff-structure |archive-date=2026-01-04 |access-date=2025-02-05 |website=Acer}}</ref>

Its products include desktop PCs, laptop PCs (clamshells, 2-in-1s, convertibles, and Chromebooks), tablets, servers, storage devices, virtual reality devices, displays, smartphones, televisions, and peripherals, as well as gaming PCs and accessories under its Predator brand. As of 2024, Acer is the world's sixth-largest personal computer vendor by unit sales.<ref>{{cite web |last1=LoDolce |first1=Matt |last2=Howley |first2=Catherine |date=2024-01-10 |title=Gartner Says Worldwide PC Shipments Increased 0.3% in Fourth Quarter of 2023 but Declined 14.8% for the Year |url=https://www.gartner.com/en/newsroom/press-releases/01-10-2024-gartner-says-worldwide-pc-shipments-increased-zero-point-three-percent-in-fourth-quarter-of-2023-but-declined-fourteen-point-eight-percent-for-the-year |location=Stamford, CT ~~|website=Gartner~~}}</ref>

Its products include desktop PCs, laptop PCs (clamshells, 2-in-1s, convertibles, and Chromebooks), tablets, servers, storage devices, virtual reality devices, displays, smartphones, televisions, and peripherals, as well as gaming PCs and accessories under its Predator brand. As of 2024, Acer is the world's sixth-largest personal computer vendor by unit sales.<ref>{{cite web |last1=LoDolce |first1=Matt |last2=Howley |first2=Catherine |date=2024-01-10 |title=Gartner Says Worldwide PC Shipments Increased 0.3% in Fourth Quarter of 2023 but Declined 14.8% for the Year |url=https://www.gartner.com/en/newsroom/press-releases/01-10-2024-gartner-says-worldwide-pc-shipments-increased-zero-point-three-percent-in-fourth-quarter-of-2023-but-declined-fourteen-point-eight-percent-for-the-year |archive-url=https://web.archive.org/web/20251218000100/https://www.gartner.com/en/newsroom/press-releases/01-10-2024-gartner-says-worldwide-pc-shipments-increased-zero-point-three-percent-in-fourth-quarter-of-2023-but-declined-fourteen-point-eight-percent-for-the-year |archive-date=2025-12-18 |website=Gartner |location=Stamford, CT}}</ref>

== Consumer impact summary ==

==Consumer impact summary==

{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):

* User Freedom

Line 20:

Line 21:

* Market Control}}

== Incidents ==

==Incidents==

~~{{Placeholder box|If the company page is short enough and/or the incident is~~ not ~~deserving of its own page, add incidents below~~ in ~~sub-sections (including~~ the ~~points outlined in~~ [[~~Consumer_Action_Taskforce~~:~~Sample/Incident/Help~~|~~the incident help page~~]]~~) without linking/creating an incident page.~~

Any incidents not mentioned here can be found in the [[:Category:Acer|Acer category.]]

~~If the company has various incidents listed~~ and~~/or this page is getting too long~~, ~~create subsections linking to each incident while linking to the main article~~ and ~~including a short summary. To link to the page use the "Hatnote" or "Main" templates~~.

===Personal data breach (''2015'')===

Acer exposed 35,071 of their customer's personal and financial information from 2015 - 2016 (names, full credit card details, addresses, and login credentials).

If the ~~company has numerous incidents then format them~~ in ~~a table (see [[Amazon]])~~.}}

This happened because an employee enabled debugging mode in the U.S. e-commerce platform store, which stored the data in plain text log files. In addition, the website was misconfigured to allow directory browsing, enabling attackers to easily access subdirectories and extract sensitive files. At the time of the incident Acer relied on this platform for direct-to-consumer sales. This made the website's security critical for handling sensitive data.

~~This is a list~~ of ~~all~~ consumer ~~protection incidents this company is involved in~~. ~~Any incidents not mentioned here can be found in~~ the ~~[:Category:{{FULLPAGENAME}} {{PAGENAME}} category]~~.

~~=== Breach settlement (''~~2017~~'') ===~~

The case was settled in 2017.

~~{{Main|Acer settles online breach probe for $115k}}~~

~~Short summary of the incident (could be the same as the summary preceding the article)~~.

=== Example incident two (''date'') ===

===Example incident two (''date'')===

...

@@ Line 1: / Line 1: @@
 {{Incomplete}}
-{{InfoboxCompany
+{{CompanyCargo
-| Name = Acer
+|Description=Taiwanese computer manufacturer known for personal computing devices.
-| Type = Public
+|Founded=1976
-| Founded = 1976
+|Industry=Electronics
-| Industry = Electronics
+|Logo=Acer logo.svg
-| Official Website = https://acer.com
+|ParentCompany=
-| Logo = Acer.png
+|Type=Public
+|Website=https://acer.com
 }}
-'''[[wikipedia:Acer_Inc.|Acer Inc.]]''' is a Taiwanese multinational company that produces computer hardware and electronics, headquartered in Xizhi District, New Taipei City, Taiwan. It was founded in 1976 and originally called Multitech, today they employs more than 7,800 people around the world, 47% of them in Taiwan.<ref>{{cite web |title=Staff Employment |url=https://www.acer.com/sustainability/en/inclusive-workplace-and-society/attracting-and-developing-talent/staff-structure#staff-structure |access-date=2025-02-05 |website=Acer}}</ref>
+'''[[wikipedia:Acer_Inc.|Acer Inc.]]''' is a Taiwanese multinational company that produces computer hardware and electronics, headquartered in Xizhi District, New Taipei City, Taiwan. It was founded in 1976 and originally called Multitech. Today, they employ more than 7,800 people around the world, 47% of them in Taiwan.<ref>{{cite web |title=Staff Employment |url=https://www.acer.com/sustainability/en/inclusive-workplace-and-society/attracting-and-developing-talent/staff-structure#staff-structure |archive-url=https://web.archive.org/web/20260104050357/https://www.acer.com/sustainability/en/inclusive-workplace-and-society/attracting-and-developing-talent/staff-structure#staff-structure |archive-date=2026-01-04 |access-date=2025-02-05 |website=Acer}}</ref>
-Its products include desktop PCs, laptop PCs (clamshells, 2-in-1s, convertibles, and Chromebooks), tablets, servers, storage devices, virtual reality devices, displays, smartphones, televisions, and peripherals, as well as gaming PCs and accessories under its Predator brand. As of 2024, Acer is the world's sixth-largest personal computer vendor by unit sales.<ref>{{cite web |last1=LoDolce |first1=Matt |last2=Howley |first2=Catherine |date=2024-01-10 |title=Gartner Says Worldwide PC Shipments Increased 0.3% in Fourth Quarter of 2023 but Declined 14.8% for the Year |url=https://www.gartner.com/en/newsroom/press-releases/01-10-2024-gartner-says-worldwide-pc-shipments-increased-zero-point-three-percent-in-fourth-quarter-of-2023-but-declined-fourteen-point-eight-percent-for-the-year |location=Stamford, CT |website=Gartner}}</ref>
+Its products include desktop PCs, laptop PCs (clamshells, 2-in-1s, convertibles, and Chromebooks), tablets, servers, storage devices, virtual reality devices, displays, smartphones, televisions, and peripherals, as well as gaming PCs and accessories under its Predator brand. As of 2024, Acer is the world's sixth-largest personal computer vendor by unit sales.<ref>{{cite web |last1=LoDolce |first1=Matt |last2=Howley |first2=Catherine |date=2024-01-10 |title=Gartner Says Worldwide PC Shipments Increased 0.3% in Fourth Quarter of 2023 but Declined 14.8% for the Year |url=https://www.gartner.com/en/newsroom/press-releases/01-10-2024-gartner-says-worldwide-pc-shipments-increased-zero-point-three-percent-in-fourth-quarter-of-2023-but-declined-fourteen-point-eight-percent-for-the-year |archive-url=https://web.archive.org/web/20251218000100/https://www.gartner.com/en/newsroom/press-releases/01-10-2024-gartner-says-worldwide-pc-shipments-increased-zero-point-three-percent-in-fourth-quarter-of-2023-but-declined-fourteen-point-eight-percent-for-the-year |archive-date=2025-12-18 |website=Gartner |location=Stamford, CT}}</ref>
-== Consumer impact summary ==
+==Consumer impact summary==
 {{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable):
 * User Freedom
@@ Line 20: / Line 21: @@
 * Market Control}}
-== Incidents ==
+==Incidents==
-{{Placeholder box|If the company page is short enough and/or the incident is not deserving of its own page, add incidents below in sub-sections (including the points outlined in [[Consumer_Action_Taskforce:Sample/Incident/Help|the incident help page]]) without linking/creating an incident page.
+Any incidents not mentioned here can be found in the [[:Category:Acer|Acer category.]]
-If the company has various incidents listed and/or this page is getting too long, create subsections linking to each incident while linking to the main article and including a short summary. To link to the page use the "Hatnote" or "Main" templates.
+===Personal data breach (''2015'')===
+{{Main|Acer settles online breach probe for $115k}}
+Acer exposed 35,071 of their customer's personal and financial information from 2015 - 2016 (names, full credit card details, addresses, and login credentials).
-If the company has numerous incidents then format them in a table (see [[Amazon]]).}}
+This happened because  an employee enabled debugging mode in the U.S. e-commerce platform store, which stored the data in plain text log files. In addition, the website was misconfigured to allow directory browsing, enabling attackers to easily access subdirectories and extract sensitive files. At the time of the incident Acer relied on this platform for direct-to-consumer sales. This made the website's security critical for handling sensitive data.
-This is a list of all consumer protection incidents this company is involved in. Any incidents not mentioned here can be found in the [:Category:{{FULLPAGENAME}} {{PAGENAME}} category].
-=== Breach settlement (''2017'') ===
+The case was settled in 2017.
-{{Main|Acer settles online breach probe for $115k}}
-Short summary of the incident (could be the same as the summary preceding the article).
-=== Example incident two (''date'') ===
+===Example incident two (''date'')===
 ...