Itron

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Notice: This Article's Relevance Is Under Review

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To justify the relevance of this article:

• Provide evidence demonstrating how the issue reflects broader consumer exploitation (e.g., systemic patterns, recurring incidents, or related company policies).
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Itron

Basic information
Founded	1977
Legal Structure	Public
Industry	Smart meter(s) and Modules, Smart Grid, Data Collection, Analysis Software, Data Management, Water Communication Modules, Internet of Things (IoT), Smart Cities, Sensing + Control, Solar Monitoring, Natural Gas Detectors, Distributed Energy Resources, Smart Streetlights
Official website	https://na.itron.com

Itron, Inc. is an American technology company that offers products and services for energy and water resource management. It is headquartered in Liberty Lake, Washington, United States. The company's products measure and analyze electricity, gas and water consumption. Its products include electricity, gas, water and thermal energy measurement devices and control technology, communications systems, software, as well as managed and consulting services.

Consumer-impact summary

Itron's services and products allow Itron access to many sources of data from their customers (mainly energy companies) and customers' end users:

• User Freedom - Many distribution and energy companies force customers to use technology from Itron (ex:Smart meter(s) for gas, water, and electric) or face a monthly charge.
• User Privacy - Unable to view Itron Data Processing Agreement (Itron as Processor) https://na.itron.com/legal/privacy/contracts
• Business Model
• Market Control - Itron has an overwhelming amount of companies currently using it's services and technologies, see below for partial list:

North America: CenterPoint Energy; Central Hudson; Southern California Edison; Pacific Gas & Electric; BC Hydro; FirstEnergy; DTE Energy; San Diego Gas & Electric; NYSEG; Cleveland Water; Sacramento Municipal Utility District; Glendale Water and Power;RG&E; Rancho California Water District; Los Angeles Department of Water and Power (LADWP); Florida Power & Light; Public Services Company of New Mexico

Europe, Middle East & Africa: EDF Energy; Gaz Réseau Distribution France (GRDF); Yorkshire Water; Italgas; Malta Water Services Corporation; State Oil Company of Azerbaijan (SOCAR); Aguas de Valencia; Linea Distribuzione, Stadtnetze Neustadt and Stadtwerke Garbsen.

Asia Pacific & Australia: Powercor; CitiPower; PT Perusahaan Listrik Negara (PLN); Hong Kong Water; Sydney Water; Mitsubishi Electric Corporation; Tonga Power Limited (TPL).

South America: Iberdrola; Dominican Corporation of State Electricity Companies; NAMC Algeria; CPFL Energia; Eletrobras; ELO Sistemas Eletrônicos (ELO).

Incidents

Add one-paragraph summaries of incidents below in sub-sections, which link to each incident's main article while linking to the main article and including a short summary. It is acceptable to create an incident summary before the main page for an incident has been created. To link to the page use the "Hatnote" or "Main" templates.

If the company has numerous incidents then format them in a table (see Amazon for an example).

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As an article from the International Energy Agency (IEA) states:

"Publicly available information on significant cybersecurity incidents is limited due to under-reporting and lack of detection. However, there is increasing evidence that cyberattacks on utilities have been growing rapidly since 2018, reaching alarmingly high levels in 2022 following Russia’s invasion of Ukraine."

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Itron category.

NYSEG requires customers to switch to Itron Smart meters or face monthly charge (November 2022-Present)

NYSEG is in the process of switching all it's customers to the OpenWay Riva smart meter made by Itron. If customers chose to opt-out of the smart meter they will be charged a monthly fee, this fee is currently $13.47 and subject to change in the future. The expected completion date of the smart meter installation is sometime 2025.

https://www.nyseg.com/smartenergy/innovation/smartmeters/installation

CenterPoint Energy requires customers to switch to Itron Smart meters or face one-time and monthly service charges (Unknown-Present)

CenterPoint is switching all it's customers to the OpenWay CENTRON smart meter made by Itron. If customers chose to opt-out of the smart meter they will be charged a one-time and a monthly fee.

Non-standard meter option	One-time fee	Monthly fee
Existing Analog Meter	$85	$40
Replacing existing advanced meter with radio-disabled advanced meter	$180	$40
Replacing existing advanced meter with analog meter	$190	$40
Replacing existing advanced meter with non-standard digital meter	$200	$40

https://www.centerpointenergy.com/en-us/Services/Pages/Smart-Meter-Opt-Out

Southern California Edison requires customers to switch to Itron Smart meters or face monthly charge (Unknown-Present)

Southern California Edison is switching all it's customers to the OpenWay CENTRON smart meter made by Itron. If customers chose to opt-out of the smart meter they will be charged a set up fee of $50 and a $10 monthly fee. Income-qualified customers are charged a set up fee of $10 and a $5 monthly fee.

https://www.sce.com/customer-service-center/help-center/billing-payments/understand-your-bill/smart-meter-faqs

Products

This is a list of the company's product lines with articles on this wiki.

• Example product line one (release date): Short summary of the product's incidents.
• Example product line two (release date):

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• Electricity Meters + Modules and Smart Electricity meters
  • Cellular Module
  • CENTRON
  • CENTRON II
  • CENTRON Polyphase
  • CENTRON Polyphase III Advanced CP3SLV
  • CENTRON Polyphase R400
  • CENTRON R400
  • CENTRON R450 Advanced Meter
  • FDM Workorders
  • Firmware Upgrader (FWU)
  • Gen5 CENTRON II
  • Gen5 Riva Meter
  • Gen5 Riva Polyphase Electric Meter
  • Itron Mobile Radio (IMR)
  • Meter Program Configurator (MPC)
  • OpenWay CENTRON
  • OpenWay CENTRON Cellular LTE-M
  • OpenWay CENTRON Polyphase Meter
  • OpenWay Riva CENTRON Meter
  • OpenWay Riva CENTRON Polyphase Meter
  • PC-PRO+ Advanced
  • SENTINEL
  • Solar Meter

See also

• Smart meter